Cloud creative Student - he asks me a serial number
I subscribe to a cloud creative student and he asks me a serial number, I can not do anything and i try different solutions. What to do ?
Hi Loulou110,
Please perform the steps in :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Incase you still get the error, please contact at http://adobe.ly/yxj0t6.
Regards,
Rajshree
Similar Messages
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I currently use Adobe Standard CS 5. It was bought with the Education discount. I would like to upgrade to Creative Cloud and see that they have special pricing for existing customers that use past versions of Creative Suite. I am no longer in Education, so I will have to buy a full version. This is fine, but it won't accept my serial number for the discounted pricing. Is there something else I should be doing?
Hi there
Please contact our Sales team who will assist with your order - 800-585-0774
Thanks
Bev -
Adobe creative cloud is asking for a serial number for updates - where do I get this from?
Adobe Creative cloud is asking for a serial number for updates - where do I get this from
we have recently Bought 5 x 1 year licences and been using this a month
MichaelHi Mick,
Please refer to the below link.
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Thanks -
Creative Cloud for teams downloads as a trial and asks for a serial number
My employer purchased a Creative Cloud for teams account. I'm using my Adobe ID and trying to install the applications on my laptop at home. When the applications launch, they say I'm running a trail version. Then I'm given the option to license the software or continue the trial. When I click license this software, I sign in with my Adobe ID then it asks for a serial number. I don't have the serial number from my employer. Shouldn't it just be enough that I sign in with my registered Adobe ID and password?
Refer to this:
Sign in or activation errors
Mylenium -
I bought a CS3 creative suite on a student license in 2008. The original MAC laptop has died and I am trying to install it on a MAC desktop. the programs installs successfully but never ask for a serial number. the programs will open but I can not open any files, I get a Adobe Updater quite unexpectedly message. Is this because the serial number has not been entered? I have tried chat about this problem twice, also use Adobe connect and was not helped. How do I enter this serial number?
activate is grayed out. Registration is available and when I select it, it says "A problem was encountered while trying to send the information over the internet" So I select "submit again" and nothing happens. Then the program closes and I get the added updater quite message.
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I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid
>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
-Install, update or UNinstall, and launch after installing -
Creative cloud keeps asking me to license my software and then it asks for a serial number
it keeps asking me to license my software and then it asks for a serial number, i do not have a serial number with creative cloud just a order number what do I do?
For me this guideline helped:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In my case, I had to remove the following lines from the hosts file:
120.0.0.1 lmlicenses.wip4.adobe.com
127.0.0.1 lm.licenses.adobe.com
After that all worked again. Hope this helps.
Jan -
Hi All, I bought InDesign Creative Cloud membership but just been asked to put serial number... any idea where I can find this serial? thanks in advance!
Pawel.burba this error will usually occur if there is a connection error between the computer and our activation servers. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.
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I have the Creative Cloud Photography plan why am I being asked for a serial number?
I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S
Branching to a separate discussion.
C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number. If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html. -
My creative cloud license is now making each app ask for a serial number
What do I do? I have a creative cloud license that in fact paid 2 days ago, but when I try and boot any application in the suite it says it is a trial and that I need to enter a serial number. WTF!
I am on Mac OS X 10.8.2 and have the full creative cloud licensed. It was working perfectly well until 2 days ago. Nothing has changed, but it is not working. Please help!OK... I'm in. I was sent a link for an updated Adobe Application Manager.
Installed it, opened InDesign, got prompted to sign into my cloud account, and no prompt for a serial number this time.
I'm back in business. Here are the links provided (Mac or PC) by the support person.
http://download.adobe.com/pub/adobe/creativesuite/cs/mac/ApplicationManager6.2_all.dmg
http://download.adobe.com/pub/adobe/creativesuite/cs/win/ApplicationManager6.2_all.exe -
all my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do
Hi Alena,
Please refer to the help document below to fix this error:
Creative Cloud applications ask for serial number
Regards,
Sheena -
Cloud member, but PS keeps asking for my serial number [was:bad faith]
Bought monthly access Adobe CC, but now they ask me the serial number of the product. What to do?
Hi curt,
I have installed one copy of my PS CC at home in my windows machine which is working fine.
But I have my second copy installed in my office mac whcih keeps asking me to register and the countdown has begun. What should I do.
I tried the helper link http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html but I am sure things are fine on the data I have provided. Because if data was the issue my windows copy too would have asked for credentails. Please help.
btw I am too a registereed member in the cloud. -
I got my adobe creative license but the app are asking for the serial number. What can I do?
Welcome to Adobe Forum,
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
Windows:
In windows 7 navigate to following location:
/windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CC
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree -
My PowerBook had Adobe Creative Suite 4 on it before it died. I had to have a new hard drive and ram disks installed. Now I can't reload the Creative Suite. How can I do it? I don't really need to upgrade for my purposes.
I must admit I am not very computer savvy. I'm 81 and probably will
not pursue my work much longer. I have published and helped publish
self-published books for individual writers and companies since 1995.
I simply cannot, nor do I want to, afford to buy a CS4 upgrade, even
at the reduce price of $600 they offered. My wife has been handicapped
since have strokes in 2006 and later years. I can live without it if I
have to. However, I paid for it and hoped I could get it on the
laptop. You may be right about them asking for a serial number of an
older version, which as I said, I don't have. -
I have had to reinstall my Adobe creative suite 6 Standard but when I key in the serial number it asked for the serial number of a qualifying product?
It's asking you or prompting you to input the old serial number of the version that you used to upgrade to your new version.
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