Cloud creative Student - he asks me a serial number

I subscribe to a cloud creative student and he asks me a serial number, I can not do anything and i try different solutions. What to do ?

Hi Loulou110,
Please perform the steps in :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Incase you still get the error, please contact at http://adobe.ly/yxj0t6.
Regards,
Rajshree

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