Cloud File Sync not deleting files

Currently, the Creative Cloud File Sync is just not working. I thought it would be like Dropbox, you know, you can do whatever with your folders and voila, it'll work. Not so with CC. Please improve this asap. So here's what happened:
1. I put a lot of files in the CC folder.
2. After syncing all the files, CC tells me I am over 20G and stops syncing.
3. I delete files until I only have 2G in my CC folder. However, the CC program still says I have 20G and refuses to sync. I went on the CC website and manually "archived" and then "permanently deleted" my files so it exactly matches what I have on my computer, which should be 2G.
4. CC still says I have over 20G and refuses to sync.
5. After waiting for 2 weeks at least, I deleted a few more files from my CC folder, and now it says I have 97.5 spaced used. But on BOTH the website and my comp, the CC folder only shows 2G. And my online "Archive" folder is completely empty. So I don't know how it's calculating my space.
I have the newest upate of CC. I am running OSX 10.8.5.
Honestly, I think the File Sync is broken and I am not getting half of what I paid for. Can this problem be solved now? If not, when can we expect a new update? Thanks.
Anyone else have this problem btw?

Hello Nitin,
Attached is a screenshot. As you can see:
1. Cloud says I have 19.42GB used.
2. My archive is empty.
3. My CreativeCloud folder only has 1.85GB
Also, on a side note, I am using the simplified chinese version of osx, and you notice the CC folder has incorrect ascii charas after the folder, which I can't change at all. I assume that was supposed to be simplified chinese characters. I liked it better when adobe just kept it to English in the Preview ver. Please remove that in a future update. Thank you.

Similar Messages

  • Outlook 2007 Email Sync Not Deleting Messages

    Can someone help me understand how sync is 'supposed' to work? I access my POP emails and I understand that the iPhone does not delete the emails from the server. I wish they would fix that since I'm choosing the option to 'Delete from server'. However, if I delete the messages in Outlook and then perform a sync, the emails show up as new unread emails on the iphone. WHAT IS HAPPENING?? This is extremely frustrating since it seems that common sense indicates 'sync' would do just that?
    If someone has figured out how to fix this, please email me at [email protected] Thanks in advance.

    With a POP account, the iPhone's mail client can delete messages from the server when downloaded with the following settings available by account.
    Settings > Mail, Contacts, Calendars.
    Select the POP account.
    Select Advanced for the account settings.
    Under Incoming Settings at Delete from Server, the options are:
    Never
    Seven Days
    When removed from Inbox
    The iPhone sync process with iTunes does not sync account mailboxes and messages.
    Although a POP account can be accessed with more than one email client, it is designed to be accessed with a single email client only.
    If you want the same new messages that are received at the incoming mail server server available with both Outlook and with the iPhone's mail client, you need to select Never for remove messages from the server with the account settings with Outlook, and with the iPhone's mail client.
    When accessing an email account with multiple email clients, an IMAP account is preferable since all server stored mailboxes for the account are kept synchronized with the server automatically with each email client used to access the account.
    Unless you aren't concerned about receiving spam at your Gmail address, you should never provide your email address out in the open at a public forum such as this.

  • Creative cloud font sync not working

    I have selected 2 fonts in typekit to use on my desktop. When I view my account synced fonts I see this:
    But in my creative cloud fonts tab they don't show:
    I have turned syncing off & then back on, rebooted etc. but they still don't sync.
    Any help to resolve this much appreciated.

    Hi Dave,
    I'm sorry that you ran into trouble with this.  I've confirmed that the font selections are added to your account correctly.  We'll need to take a look at your Creative Cloud log files and see why they are not getting transferred to your computer.
    On OS X:
    * Open the Finder
    * under the Go menu, select "Go To Folder"
    * in the window that opens, type:  /Users/(username)/Library/Application Support/Adobe/CoreSync/
    Remember to replace "(username)" with your own account name.
    (Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)
    On Windows:
    C:\Users\user name\AppData\Roaming\Adobe\CoreSync\
    Please attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email and send them to [email protected] (Don't send a zip file, as they often get flagged as spam.)
    Thank you!
    -- liz

  • What is the Creative Cloud Files (archived) folder for?

    I see its content mirrors the same stuff that's currently in my Creative Cloud Files folder on my Mac finder.

    This effectively a back up of your Creative Cloud folder if you uninstall and re install Creative Cloud. The Creative Cloud folder is not deleted during an uninstall to preserve your data.

  • Working in Lighroom on two computers (synced with Creative Cloud files).

    Hi all,
    I'm sure this question has been addressed before but I haven't been able to find a relevant discussion on the forums, so hopefully someone can help out.
    After I shoot a series of photos (e.g. on a trip or for work) I use Lightroom for my workflow. Rating, flagging, etc. prior to editing (simple edits in LR and then advanced retouching in Photoshop). I have traditionally done all of this on one computer with one LR catalog, and only one computer needs to have a full catalog on it at the end of the day (not both).
    Really, the only thing that needs to sync is the metadata (XMP's are fine) and any changes to the original files (e.g. if I edit one in Photoshop). I have a full CC membership at my disposal, as well as things like Dropbox, Cubby, etc.. Here's what I thought about doing, please let me know what you think or if there's a better way in your mind:
    1. Create folder on Computer A in the Creative Cloud folder (or Dropbox, or whatever).
    2. Import photos to LR catalog on Computer A.
    3. Import synced photos to (separate) LR catalog on Computer B.
    4. Work on either computer independently, as XMP's and file changes should be synced after working with files.
    5. When finished, move folder on Computer A to its rightful place in my albums folder. (Use LR to move the folder so the catalog stays updated).
    6. Delete folder/catalog entry on Computer B.
    Does this work? If I want to use Lightroom Mobile (sync with my iPad) how will that affect this workflow?
    Thanks all!

    With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
    The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
    The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown).  The app then creates a new main folder at syncs down the data.
    Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
    This occurs once, after the last update completes.
    The fix is to simply delete the Creative Cloud Files (Unknown) folder.
    I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to.  If not, check the contents of the Creative Cloud Files (Unknown) folder.
    If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
    If you have any further problems or questions about this particular issue please email [email protected]

  • CoreSync.exe blocks all network traffic while (slowly) syncing my Creative Cloud files

    Hello folks,
    Since the latest Creative Cloud update (I'm using version 1.9.0.465 as of this writing), I've been unable to successfully sync my Creative Cloud Files folder.
    First things first, as other forum users have posted elsewhere, when the update installed itself, my Creative Cloud Files folder was moved from my chosen location to its default location (C:\Users\MyUserName) and I've been unable to put it back where I wanted it.
    However, more pressingly, I noticed that every time I booted my computer, neither my wife nor I were able to access the Internet.  After a couple days' trial and error I realized that Creative Cloud was trying (unsuccessfully) to sync about seven files (totaling about 750MB) to the cloud, and anytime the sync was actively working, my network access was completely blocked.  Even the Creative Cloud desktop app itself couldn't access the Internet to authenticate my apps or Typekit fonts.
    I have managed to get much smaller files (1MB, 5MB, up to 15MB) to sync successfully, however this takes a really long time, and no one on my network can manage to load a web page on their device until the sync is complete.
    Right now I've got syncing paused, and everything on my network is working fine.
    For some additional info, I've attached a screen grab of my Networking tab from Task Manager:
    The big spikes in that graph are me and my wife loading up tons of web content-- YouTube videos, a million tabs of who-knows-what, all acting normally.  Then I hit Resume on CC's sync operation, my activity line clamps way down, and no one can load any Internet content anywhere.  After that, I released my computer's IP address from the command prompt, at which point Creative Cloud Desktop returned a connection failure, and I quit the app.  When I renewed my IP address, I noticed our network access was still blocked, even though Creative Cloud was not running.  I traced the problem back to CoreSync.exe, which had continued running even after I'd quit Creative Cloud.  The moment I ended the CoreSync.exe process, everything was back to normal... until I restarted the Creative Cloud app, which in turn restarted CoreSync.exe.  It was only after pausing CC's sync operation that we were able to use the Internet again.
    So!  To sum up, here are my two issues:
    Syncing is entirely broken, and prevents everyone on my network from using the Internet while CC spins its wheels.
    For some reason, following the same update, I'm unable to change the location of my Creative Cloud Files folder.
    Some things I've tried:
    Uninstalling & reinstalling the Creative Cloud Desktop app-- no change
    Clearing my archived files on creative.adobe.com in case there was some weird argument happening between my live/syncing files and my archived files-- no change
    Manually adding CoreSync.exe to my Windows Firewall whitelist-- no change
    Finally, I can recreate this issue on my second computer, running the same version of Creative Cloud but running off wireless instead of Ethernet.  Same symptoms-- feed it a file to sync, and everyone's Internet access is gone until the sync operation [eventually] finishes.
    I'm completely stumped and very frustrated.  I rely heavily on CC's file syncing feature, and as it's the only cloud storage product I'm actually paying for, I'm not willing to abandon it for another service like DropBox.  I'm willing to try just about anything-- and in the meantime I'm just wishing Creative Cloud Desktop app updates weren't compulsory; the last build I'd installed here was working perfectly fine.
    My basic system specs in case it's helpful:
    Windows 7 Professional x64 SP1
    2x Intel Xeon E5-2670 @ 2.6GHz
    64GB DDR3 RAM
    nVidia Quadro 4000
    Any insights would be incredibly appreciated!  Thanks in advance.

    Heyo Dave,
    Thanks so much for your reply and suggestions.  Here's what I've discovered after some more noodling.
    I'm no networking guy, but I can't seem to find anything about my modem or router that would explain why my upstream traffic is being throttled using CC-- especially since it's all the same hardware I was using last week before I updated CC.
    In addition, I've tried test uploading a couple of files using DropBox, Google Drive, and WeTransfer.com, and neither process interrupts Internet use on my network.
    With all that said, I did go in and pull back my Transfer Speed settings in CC from Maximum to Low, and that made a big difference!  Syncing continued to work, and our other network requests were working just fine.  I managed to get my upload speed set as high as Medium; High and Maximum both kill my network within seconds of being set.
    So I'm not sure what was done to the CC application in this release to supposedly enable us to "Sync Files and Fonts faster" (from the release notes), but whatever it is, it's got my uploads capping at 100Kbps (compared to a minimum 350Kbps using Google Drive) unless no one in my home wants to check their email for the next hour.  That's a significant bummer for me, as my After Effects projects regularly swell to ~50MB toward the end of a project.
    I'd like to submit a big report here, since really the only variable at play in this situation was the Creative Cloud update.  However, unfortunately it looks like the bug report form is down...  I'll have to try again later.
    In the meantime, if there are any other suggestions for experiments I can run on this beast, I'm happy to oblige and report back in case other folks with similar issues can get some relief!
    Thanks again,
    Jared

  • I am trying to clear files from my computer. I have a bunch of .m4v protected files that will not delete. They are lectures from college that I do not need anymore and would like to delete them to make room on my computer.

    I am trying to clear files from my computer. I have a bunch of .m4v protected files that will not delete. They are lectures from college that I do not need anymore and would like to delete them to make room on my computer. I have looked at the help sites and they seem to give directions to change files that people are saving in the future and not regarding past files. I am unable to change anything about the file including the name, so I can not change these past files from .m4v to something else which is deletable such as .mp4 etc. Any help would be much appreciated!!!!

    Well, most of what we can tell you is already stated in the message you are getting.  A phone can only sync with one library at a time.  You have apparently synced your phone with a different iTunes library in the past, or changes have been made to this library so the phone no longer recognizes it as the library with which it was synced.  To know which you will have to provide the information.
    If you bought them using the AppleID you use with this phone it may simply be easier to re-download them directly to the phone rather than sync them, though you will want to resolve that issue at some point.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519

  • How do I specify the 'My Documents' folder as the sync directory for 'Creative Cloud Files'?

    I know how to move the 'Creative Cloud Files' directory within preferences, but when I do this, it simply moves the 'Creative Cloud Files' directory within the 'My Documents' folder. I do not think you can set a specific folder as a 'sync' folder in the preferences. Would creating a symbolic link to the contents of 'My Documents' in 'Creative Cloud Files' directory work to enable the contents of 'My Documents' to sync with the cloud? This is for within Windows 8 BTW...

    Yes, I understand this. Perhaps a suggestion then to offer this as a feature in a future update. It would be useful to be able to specify an existing documents directory. For example, I have a couple of years worth of client work (psd, html, tpl files mainly) that would be useful to be able to have synched to the cloud without having to relocate them. I have sites configured in Dreamweaver that if I moved those files to the Creative Cloud folder, I would have to reconfigure all those sites. It would just make management of the various Adobe file types easier to have this option.
    Thanks for your help anyways.
    Chris

  • After processing sender file is not deleting

    Hi All,
    I have configured the File-JDBC-File sync mode. the scenario is working fine upto last 2 days. but the problem is once the file picks and process its not deleting or archiving the file. but scenaio is working fine when i check in sxmb_moni but the error in sender file adaptor.
    Could not delete file 'abc.dat' after processing: java.net.SocketException: Broken pipe.
    in FTP server i have delete rights the other test scenario are working fine with out any error.
    Please help me to reslove this issue.
    Thanks,
    Venkat

    yes the processing mode is delete for sender communication chennal.
    I have created the other test scenario to test the processing mode is delete its working for other communication chennal. and my scenario also worked upto last 2 days. i have done delta cache and also created the new communication chennal even no luck.
    00:06:47 Success The message status set to DLNG.
    22.04.2009 00:22:42 Success The application sent the message synchronously using connection File_http://sap.com/xi/XI/System. Returning to application.
    22.04.2009 00:22:42 Success The message was successfully transmitted to endpoint http://SAPRtest.test.com:8047/sap/xi/engine?type=entry using connection File_http://sap.com/xi/XI/System.
    22.04.2009 00:22:42 Success The message status set to DLVD.
    22.04.2009 00:23:12 Error Attempt to delete file "abc.dat" after processing failed. Retry
    Please help me to reslove this.
    Thanks,
    Venkat.

  • My creative cloud files won't sync.

    My creative cloud files won't sync. I've tried the suggestions made on here i.e.: pausing the sync and restarting creative cloud, but it hasn't made any difference.
    Has been working fine, up until 2/3 days ago and it just stopped working  ... Help!

    We should be able to resolve the file sync problem without needing to reinstall or change your user account.
    Have you used any restricted characters in your file or folder names?
    Help article: Error: "Unable to sync files". If none of the steps in the help article resolve the problem then please email your Core Sync log files to [email protected]
    The location for each OS are:
    Mac OS X: ~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
    Windows: %APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
    Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

  • Bt has deleted my cloud files!

    About 3 weeks ago I changed the user name on my bt profile page, as it was in my wife's maiden name. I think this is the issue but says not. But since then, initially I got an error 500 code, but now just says can not authenticate account when I try to log into the cloud.
    But to make matters worse I have just logged into my bt to see on the cloud section a message that says my files where deleted on the 05/10/2913!
    This has been going on for nearly 3 weeks now, despite phoning the Indian call centered every couple of days, and about 4 times some gas remote connected to my PC.
    And to cap it all my home phone line stopped working 2 days ago, but broadband is still working.
    I really hope they have not deleted my cloud files!

    I have asked a moderator to provide assistance, they will post an invite on this thread.
    They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
    Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
    Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
    For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
    They will respond either by phone or e-mail within 5-6 working days.
    Please use the tracked e-mail, to reply, not via the forum. Thanks
    This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
    When you submit the form, you will receive an enquiry number, so please keep a note of it
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • I can not delete files to clean up existing files. I can from my phone but not my PC

    i can not delete files to clean up existing files. I can from my phone but not my PC

    Hi chrisb64054279,
    Are you referring to files stored in your Acrobat.com online account at https://cloud.acrobat.com/files? If so, what happens when you try to delete the files? Are you receiving an error message?
    Please provide a few more details about the issue that you're encountering, including what operating system you're on, and what browser you're using (if any). We'll get this sorted out.
    Best,
    Sara

  • Creative Cloud files and fonts sync problem

    Hi
    I'm working on two diffents mac's, one at work and one at home - with a creative cloud membership. On both computers, the Files and Fonts does not connected/sync. Annyway, I can't use the fonts on either of the mashines. The CC app is open, and therefor should work with e.g. the fonts I allready synced to my computer . Apparently I can solve this by quiting the Creative Cloud and restart, but I hope this could be solved somehow.
    Anyone have an idea or a way forward?
    Jørgen

    Hi Dave
    It seams to be working now on both computers, after the last update - thanks!
    Just arrived home, and my home computer Creative Cloud connection is not working as it should for Files and Typekit. I'm not getting any error messages - it just doesn't  connect i seams. I include some screenshots - but I don't think they will say much. It is as if there is some problem when it is trying to load/connect while other programes are auto loading (I guess?). So I still need help. Here is some screenshots. I can still restart the CC and then it connects as it should. And, I have the same problem on an other mac:
    Jørgen

  • Creative cloud files sync without copying

    Dear Creative Clouders, Is it possible to sync files from other folders (without copying to Creative Cloud Files folder). I  tried to use symbolic links on Mac, but it does not seem to work.

    Hi,
    All files must be within the Creative Cloud folder for them to sync correctly.
    Thanks
    Warner

  • You cannot change your default location of "Creative Cloud Files" for sync from desktop

    So, I'm finding that I am restricted from moving the "Creative Cloud Files" container (for syncing to the cloud from my desktop). It is bound to C:Users/Name and will not move.
    This is very saddening and seems like an elementary function that should be included.
    I do not want to store things on my small SSD C: drive -- thanks.
    Am I missing something here?

    Hi Mark,
    As per Adobe F.A.Q, I would like to state that :http://www.adobe.com/products/creativecloud/faq.html
    "Your files remain on your local hard drive. You can also choose to take advantage of the ability to synchronize your local files with your Creative Cloud storage. Even if you choose to sync your files to Creative Cloud, you will always have a local copy of your files."
    There are some workarounds, it might work out, you can try it : It is for windows
    First, stop the sync and exit the app ( right-click on the Connection icon and click Turn Sync Off, right-click again and choose Exit )
    Go to “C:\Users\your user name” folder and locate Creative Cloud Files folder
    Move the folder to a different location ( e.g. “D:\Data\Creative Files” ) and make sure that you move complete Creative Cloud Files folder
    Run cmd.exe in admin privileges ( type cmd in Start menu, right click on cmd and select Run as administrator )
    Type following:
    mklink /J “C:\Users\your_user_name\Creative Cloud Folder” “D:\Data\Creative Files”
    You should receive message that the junction is created ( refer to this guide if you need more help:Complete Guide to Symbolic Links (symlinks) on Windows or Linux )
    Now to test it BEFORE you turn on the Connection app simply copy something to “D:\Data\Creative Files” folder, than go to Creative Cloud Files folder in your users folder and you should see the file you copied
    If you are able to see the file, all you have to do is to start the Connection app! Hooray!
    This guide should work for Windows 7 and Windows 8.
    Refered Links:http://notes.darrenseamark.com/post/42451349686/how-to-move-the-default-adobe-creative-clo ud-connection
    http://tomaxxi.com/2012/11/move-your-creative-cloud-files-folder/
    Please read the disclaimer in detail.
    Regards,
    Rajshree

Maybe you are looking for