Cloud for SAP

Hi,
We are planning tp migrate servers to Cloud.
Can you please guide us what are different kind of Clouds we have?
Which one will be the best for my environment.
Our environment:
windows 2003 64 bit
EHP4 FOR SAP ERP 6.0 / NW7.01
Oracle 11g2.
Best Regards
Satya

Dear Satya, there are lots of privade and public cloud providers supported by SAP, you might check the following list: SAP Outsourcing Operations Partner Guide. All Cloud Service Providers are listed here. In case you might like to move it to public cloud Microsoft Azure might be worth to have a look. Since Azure is not supported a long time already, there are not that many experiences so far. Amazon web services (AWS) are proven, but not possible with Oracle. The rest is more about size of the database, number of users, location topic etc.
Hope this helps!
Best regards, Maik

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PI Integration between SAP ERP system and Cloud for Customer

Hi,
We have set up integration between Cloud for Customer tenant and our SAP ERP system via PI.
For performing initial load, when we try to activate change pointers for Message types in the SALE transaction, we don't find the MATMAS_CFS and DEBMAS_CFS in the ERP system(IDES ECC 6.0 EhP6).
CODERINT 600(SP1 &2) are installed and BC set COD_BYD_ERP_INT is activated in the system.
Could anyone let us know what are we missing here, so that we can get the message types.
Also we tried using Message type MATMAS for sending a message from ERP to Cloud for Customer. In PI message monitoring, the status shows as 'Processed successfully', however we do not find the message in Business Communication Monitoring in the Cloud system. neither do we see the Business Object created for that Material master.
Please let me know how to debug such a scenario.
Regards,
Sangeeta

Hi Vatsav,
Yes the outbound works now with the following urls with channel id as param. With the 'BusinessSystem used as the sender(COD) business system ID. Thanks for your help and the document
Customer Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerReplication_Send
Customer Address Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerAddress_Send
Customer Contact Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessParterContact_Send
Regards,
Sangeeta

How to - Extract data from Cloud For Customer into SAP HANA system

Hello Community,
I have a requirement for extracting the existing data from Cloud for Customer into separate SAP HANA Box.
Is it possible to achieve the same ? If yes, Please guide me for the same.
Awaiting quick response.
Regards
Kumar

Hi Kumar,
In addition to what Thierry mentioned you could also use the C4C integration via standard Operational Data Provisioning (ODP) interfaces. This integration was acutally built for SAP BW and allows you to access any C4C data sources. From my perspective you can also build upon that for a native SAP HANA integration. Please also have a look at this guide: How To... load SAP Business Suite data into SAP... | SAP HANA.
Besides that question let me also add the following: SAP Cloud for Customer already runs on SAP HANA since Nov. 2013. You may also use the powerful built-in analytics within C4C for analyzing data and any of your reporting demands. If your report should consider external data as well, you can combined the existing C4C data source with an external, so-called Cloud Data Source. More infomation is published in the C4C Analytics Guide: http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-3.pdf.
I hope this helps...
Best regards,
Sven

SAP HANA Cloud Portal : Configuration of HCP with Cloud For Customer

Hi Experts,
In our organization we have C4C system we have requirement to configuration with SAP HANA cloud Portal.
1) What are the steps require in Cloud For Customer?
2) What are the steps require to access the HANA Cloud Portal and Configure it?
3) How to integrate Cloud For Customer with HCP?
4) How to create Websites and Add the Widget for Tickets and Service request created from cloud for customer?
Any Documentation for this Cloud For Customer and HANA Cloud Portal Configuration please share with me.
Many Thanks,
Mithun

hi,
Please find below the avilable public information about Support site edition -
Support Site Overview : http://scn.sap.com/docs/DOC-50078
Support Site (blog post)http://scn.sap.com/community/hana-cloud-portal/blog/2013/12/12/deliver-exceptional-customer-service-with-cloud-based-support-portal
CAC Admin guide - (search for configuring portal) - http://help.sap.com/saphelp_sapcloudforcustomer/en/PDF/EN-2.pdf
Cloud Portal configuration guide - SAP Mobile Documents
Soon we will put all public guides in a central location.
Thanks,
Inbal

SAP JAM integration with Cloud for Customer

I'm in the middle of the setup of the SAP JAM to C4C integration and using the guide here https://websmp109.sap-ag.de/~sapidb/012002523100002202222015E/C4C_JAM_WP_1502.pdf.
In section 2.4.1.1, it says "Contact your SuccessFactor, SAP Jam customer support or administrator to get the SuccessFactors Secured
Token Service certificate for your SAPJam company."
Since it is the first time I deal with SuccessFactors, I have no idea who to contact to get this "signing certificate". Do I need to contact the SF Cloud support team or is that something I can get on my own from our SuccessFactors instance?
Cheers

Hi Thierry,
in general the guide refers to opening a ticket in the SuccessFactors support portal to request the ticket. As this is your first implementation you probably don't have a registered user in here.
Question:
Do you have someone else on the project/at the customer to help with the basic implementation of the SuccessFactors Platform? If yes, please ask this person to open a ticket with SuccessFactors support.
If not, then you can also open the ticket directly in C4C and it should be internally routed to the appropriate support contact.
Please note: In addition you will also need to do some basic configuration of the SuccessFactors Platform and SAP Jam. More information about initial steps to access and setup
the SuccessFactors Platform for SAP Jam can be found in the document „Setting up SAP Jam for Integration with other SAP Solutions” included in the package “SAP Best Practice for SAP Cloud for Customer Integration” available at http://service.sap.com/rds-cfc-erp
If you are interested in more information, please check out the respective training offerings for SuccessFactors Platform and SAP Jam available as "Academy Courses".
Hope this helps,
Ingo

SAP Jam Integration with Cloud For Customer error

Hello Experts,
We are integrating SAP Jam with Cloud for Customer tenant. We have followed the instructions that are mentioned in 1311 guide for SAP Jam integration.
But right now we are getting an error on SAP FEED work center and Account View.
Error that we are getting is as follows:
You are not authorized to access /c/C0000209652T.com/widget/v1/feed?wid=1&auth=single_use_token&skin=gr&faces=true&type=follows&num_items=30&avatar=true&live_update=true&mobile=false&post_mode=inline&reply_mode=inline&single_use_token=&locale=en
Kindly help us understand the mistake or step that we might have skipped.
Thanks & Regards,
Chandan Bankar

My example in the document deals with User ID as key_identifier.
ie., we need a unique key which is common to both servers so that we can identify accounts. This is done through assertion attribute exchange.
For eg, if I have an account with userID vatsav in C4C, then I must have an account with same userID in JAM (or vice versa) provided I set UserID for "Account Name Origin" in Step 10.
Doing this way, I am telling JAM that I am using UserID as an assertion attribute which identifies both my accounts in C4c and JAM without any problem. When you login into C4C using vatsav as UserID, it automatically searches feeds for same userID in JAM and displays them in Mashup.
It's a big concept actually. Implementation's already done by SAP.
Hope, I am clear.

SAP Cloud for Travel and Expense r1405

SAP Cloud Customer Engagement sent notification emails today, May 13th, notifying existing SAP Cloud for Travel and Expense customers of the planned upgrade dates for release 1405. Test tenant upgrades are planned for May 23-26 and production tenant upgrades are planned for June 6-9.
Release to new customers (RTC) is planned for May 23. The What's New documentation will be published at http://help.sap.com/travel-od once RTC occurs.
A customer infosession about the upcoming release is planned for May 21 at 5-6 PM CET. Details regarding how Cloud for T&E administrators can join the session were included in the upgrade notification email.

Hi,
There is a separate community for Cloud Applications Studio. Please post your question there.
Thank you,
Angi

SAP Cloud SDK : Cloud For Customer HTML5 Development

Hi Experts,
I have Some questions about the Upgrade to Silverlight -> HTML5.
1) When the Cloud For Customer release the C4C in HTML5 mode with all the available work-center "Application and User Management" and all ?
2) What is the Development software/environment to create custom business objects or enhance the standard business objects using "SAP Cloud Application Studio 14XX" or "Eclipse" software?
3) After Upgrade the C4C into HTML5 what is the language use in development environment?
Many Thanks,
Mithun

Hello Mithun,
1) You can use the work center "Administration" which takes the role of the "Application and User Management" with a hopeful better representation of the business user needs.#
2) At the moment there are no plans to replace the "SAP Cloud Applications Studio" by something else.
3) As long as there are no migration plans, there are also no plans for a "new" langauge
HTH,
Horst

SAP C4C(Cloud for Customer)

Hi,
I am SAP CRM consultant, i am very much interested in SAP cloud for Customer
Can anybody suggest me SAP C4C Career Path ?
Regards,
Nawed

Hi Shika,
In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
1. Follow-up Sales documents from Tickets such as leads and opptys
2. Flexibility to relabel the Ticket work center to anything you want to call the object such as "Sales Inquiry"
What this allows you to do now is have a Sales Contact Center which can process inbound sales requests from customers in a centralized organization across all supported interaction channels of Email, Social, Chat, CTI/Phone Calls, and coming in 1411 SMS. Given SnapEngage already provides certified integration for C4Service, you can basically setup the solution to create the following business process
1. Customer contacts company via SnapEngage
2. SnapEngage automatically routes and creates a C4Service Ticket (Sales Inquiry)
3. Sales Contact Center agent can evaluate the inquiry and decide to create a follow-up lead or opportunity, which automatically copies the sales inquiry information into the lead or oppty
4. Lead and Opportunity can use standard territory management capabilities to route it to the appropriate sales person for follow-up
Good Luck!
Rei

Identify price [Derive dynamic pricing] related fields within sales quote output form in SAP cloud for customer CRM application

We have designed a Sales Quote Output Form using ADLC for SAP Cloud for Customer (C4C). We need to print both header and item level price details like Unit Price, Tax%, Tax Amount, Discount %, Discount value on the output form. We are now struggling to find the actual fields which will carry these values in the transaction. We are using multiple pricing procedures which have different condition types. The struggle is to find the actual condition type while generating the output. Can somebody guide which fields could carry these values which condition type. Can this be achieved without coding. Please guide.
I have added two screen shots for reference.

I am not sure I understand your question. What I think you are asking is in your data binding where is the data for fields in question. That is something you will need to get from whoever defined the data. The connection simply binds the data to your form but determining which field carries that data is not something this group would be able to help with. I would go back to your DBA and ask for a schema or DB reference to show which bindings will carry that data. Does that help?

Getting BW and third party data source into SAP Cloud for customer

Hi Experts.
I have an architecture question and would like to know any guidance or pointers to help. We have a requirement to integrate 3rd party data sources to be brought into SAP cloud for sales so that reporting can be driven out of SAP cloud for sales. What is the best approach to do it.
Client doesn't want users to go to another site to look for reporting data.
Worst case scenario, is there a way to show BW or Third party reports in a separate tab where we can fetch the report data for user or may be a redirect link displays home page of reports under new tab without user leaving the cloud for sales application.
Thanks
Apoorva

Hi Vivek/Mithun,
I have brought in data from BW system to C4C using Webservice and stored it in C4C backend.
I am building a custom datasource from these variables, but I want to restrict access of this data based on user roles.
However, while creating the datasource "Enable Access Control" checkbox is not enabled. The help text says "To enable access control your BO must contain an association marked as relevant for access control".
Could you help me in understanding how can we enable this feature for our custom datasource?
I have also raised a separate thread also for this query Require more details on "Enable Access Control" feature of Data source
Thanks and Regards,
Manasi

HTML Editor for creating e-mail templates for SAP Cloud for Customer

Hi Techies,
                 Is there any preferred software for creating e-mail templates to use with SAP Cloud for Customers ? I mean to avoid unnecessary errors when creating standard e-mail template which are recognized unified manner within the system.
Will appreciate with rewards points for best support.

Here is a template for the wire-frame that we used. We went with pure HTML tables so that the response could be multi-client compatible. We found that additional code caused issues with certain clients. In the middle table, we had linked icons to our respective self serve properties and additional support options for Chat and our own Support Community.
The content of the email will be placed where #Text# is. Our email responses include the content and the basic signature. We also provide our detailed legal disclaimer at the bottom with additional links if needed.
Let me know if you have any questions.
Thanks!
Josh
<font face="Trebuchet MS, Arial, Helvetica, sans-serif" size="2">
<table width="100%" cellspacing="0" cellpadding="0">
<tr>
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    <td style="border: 1px solid #9b9b9b; border-bottom: none;">
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      <p style="color: #6a6a6a; display: block; margin: 10px; padding: 10px;">Chat:       <br />
      Support Community: <br />
      Customer Care: </p>
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<table width="100%" cellspacing="0" cellpadding="0">
<tr>
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</td>
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<table width="100%" cellspacing="0" cellpadding="0">
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Integration of Oracle and Snap Engage with SAP Cloud for Customer

Hello,
We need to integrate Oracle ( for opportunities, accounts and products ) with SAP C4C (Cloud for Customer).
And also Snap Engage ( for Sales Leads ) with SAP C4C (Cloud for customer ).
Is it possible to do it using custom APIs without engagement of any middleware system?
Thanks,
Shikha

Hi Shika,
In 1408, we introduced two features in C4Service to enable Sales Contact Center scenarios
1. Follow-up Sales documents from Tickets such as leads and opptys
2. Flexibility to relabel the Ticket work center to anything you want to call the object such as "Sales Inquiry"
What this allows you to do now is have a Sales Contact Center which can process inbound sales requests from customers in a centralized organization across all supported interaction channels of Email, Social, Chat, CTI/Phone Calls, and coming in 1411 SMS. Given SnapEngage already provides certified integration for C4Service, you can basically setup the solution to create the following business process
1. Customer contacts company via SnapEngage
2. SnapEngage automatically routes and creates a C4Service Ticket (Sales Inquiry)
3. Sales Contact Center agent can evaluate the inquiry and decide to create a follow-up lead or opportunity, which automatically copies the sales inquiry information into the lead or oppty
4. Lead and Opportunity can use standard territory management capabilities to route it to the appropriate sales person for follow-up
Good Luck!
Rei

Tell us your story with SAP Cloud for Customer!

Check out the Bluefin story on their experiences with SAP Cloud for Customer below:
Bluefin Solutions was one of the earliest adopters of SAP Cloud for Customer which is used for lead and opportunity management. This presentation will share experiences and tips from a a rapid, agile implementation.

Hi Srivatsava,
I am getting the error while creating the Group under the SAP Cloud Opportunity
Sales - > Opportunity -> Group Tab -> Create New Group
Kindly check the below screen for same.
can you please help me what step require to solve this issue.
Waiting for you response.
Many Thanks
Mithun

Training and certification for SAP cloud for customer

Hi,
I want to know if there are any professional training and certification available for SAP C4C.
Thanks

Hi Shweta,
yes there are professional Training for SAP C4C. For example following courses are advisable.
C4C50 SAP Cloud for Customer – Integration with On-premise SAP Solutions
C4C30 SAP Cloud Applications Studio
C4C10 SAP Cloud for Customer - Project Implementation No rating available
Goto Site: https://training.sap.com/shop/sap-search/scheduled-courses?q=c4c
At the Moment SAP finish the C4C Certification Program. So they say it will come in Q1/2015.
You can watch the Progress for the Cloud certification program on SCN in this post:
http://scn.sap.com/community/training-and-education/certification/blog/2014/12/18/exciting-upcoming-changes-for-sap-cloud-certification
I hope this Information helps you
Kind regards
Carola

Cloud for SAP

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