Cloud icon

We have several ipod touches in out our house and phones. I have one that I dont understand the behavior. Let me start by saying we do not have itunes match at all. When i sync one of the touches I sync a single play list. When I look at the playlist on the device it shows only 1 song in the playlist (the playlist on computer and other devices as over 200). When I look at the song list all songs appear on the device.. but all have the cloud and arrow symbol. I have other devices this is not happening on. I am sure i am missing ab obvious concept or setting. Appreciate any guidance.

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

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I have downloaded creative cloud but I do not have the creative cloud icon on my computer?

I have a membership to Adobe and have access to all the CC programs through the Icon "Adobe Application Manager". But I do not have a Creative Cloud icon in my applications? I also cannot sync fonts from Typekit as it says "Desktop font sync is not available on this operating system or device". When I click on the "learn more" it says the program only runs on "OS X 10.7 and higher", even though my computer is up to date. I can access all my creative cloud programs, Photoshop / Illustrator / Indesign etc... Which confuses me as to why it is saying I cannot sync fonts as Typekit/Creative Cloud will not operate on any systerm lower then OS X 10.7..
Ahg, confused. Help!

Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430

I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it

I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it it gives me a message saying "Creative Cloud is not open anymore" help!

Since you didn't include any pertinent info such as the Mac model and OS version you are running, here is some general information:
Mac OS X: Gray screen appears during startup
Depending on which OS yours came with originally - and which OS you are now running - you would either need your original install disks - you can call Apple for replacements by giving them your serial number. Or you may be able to reinstall the OS by using recovery (again, depends on which model/which OS).

App will not download to iPad when purchased from App Store - stuck with Cloud icon

Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.

Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help

My music won't download on to my ipad after I click on the cloud icons

I try to download music from icloud onto my ipad. After clicking the cloud icon on all purchases it downloads the music but it doesn't appear into my music app.

OK, assuming you have "automatically update all songs and playlists" checked in iPod properties and the songs were purchased from iTunes. Do the problem songs play OK in iTunes? An authorization problem is a possible case of not transferring.
Another possibility, the songs are not checked and you have "Only update checked songs" checked in your iPod properties.

TS4124 I have the cloud icon next to music heading in iTunes, not individual songs, am I waiting for something???

I have match, I have a cloud on my heading music in iTunes, I have no music on iPhone other than my past purchases and apps. Am I waiting for something to happen in iTunes with this cloud? I don't have clouds next to songs, I can't download anything even though match is on all devices. Please help.

The small cloud icon to the right of your songs means the song is not stored on you devices drive, not that it was uploaded to iCloud. You can listen to that song, but it's being streamed. If you tap on the small cloud icon it should download the song onto your devices hard drive. Once you do that the icon should not reappear again.

I just got new ipad mini....I want to delete all of the music that was synced from my itunes account. I have went through and deleted some songs one by one but some have a cloud icon with a red arrow on them.....is there a simple way just to delete them?

I just got new ipad mini....I want to delete all of the music that was synced from my itunes account. I have went through and deleted some songs one by one but some have a cloud icon with a red arrow on them.....is there a simple way just to delete them?

Yes there is. Those songs are not actually on your iPad. They are in iCloud ready for download if you choose to do so. If you want to remove them go to Settings>iTunes & App Store>Show All>Music>Off. You can also do this in Settings>Music>Show All Music>Off.

The dropdown menu from the Creative Cloud icon on the menu bar keeps giving me the following message: "Download Error" I quit and restarted the creative cloud app to no avail. Running Mavericks on a mid 2011 iMac.

The dropdown menu from the Creative Cloud icon on the menu bar keeps giving me the following message: "Download Error" I quit and restarted the creative cloud app to no avail. Running Mavericks on a mid 2011 iMac.

Try below steps once
click Gear icon on the top Right corner and Quit Creative Cloud App
Click on Finder and then hold Command + Shift + G keys on your keypad
It will open Go to folder window, type exactly ~/Library and click on Go
Make sure to open ~/Library not /Library ( there will be two Library folders )
Then open Application Support > Adobe folders
Trash AAMUpdater and OOBE folders.
Then launch Creative Could and check.

How is it possible that i can play music marked with the cloud icon in the music app when i'm not subscribing to itunes match?

When I'm on the same WiFi network as the computer I sync my iPhone to, I can se a lot of songs in my music app marked with the little cloud icon. And when I leave the network, I can see only the songs with this icon that I have played and therefore probably cached.
Where can I read more about this function and get to know it better?
It seems to work like iTunes Match, only limited to 'local' use. I'm not an iTunes Match subscriber, but I have the 'Show all music' setting enabled.
It's a cool function, both it's a bit annoying that i uses up my available storagecapacity. I keep getting warnings that my storage is almost full.
Does the cached music automatically dissapear since i haven't added it while syncing?

This feature is called...
iTunes in the Cloud
It uses no storage on your phone or any in your iCloud storage allocation.

For the first time, I downloaded a podcast in the podcast app by clicking on the cloud icon. Now, every single play button for all of my podcast episodes is grayed out. Why can't I play any of my podcasts any more?

For the first time, I downloaded a podcast in the podcast app by clicking on the cloud icon. Now, every single play button for all of my podcast episodes is grayed out. Why can't I play any of my podcasts any more?

Greetings Heather,
After reading your post, it sounds like you are experiencing an error with the Podcasts app. You may want to consider restarting the device first, and then resetting if that does not work. This article provides detailed instructions for Restarting, and Reseting:
Turn your iOS device off and on (restart) and reset
How to restart
Press and hold the Sleep/Wake button on the top of your device until the red slider appears. Then drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
How to reset
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for contributing to Apple Support Communities,
BobbyD

ITunes library grayed out all the time- in between songs played. Must click on cloud icon and wait between each song played.

Whenever I invoke iTunes (doesn't matter if I'm opening the program or simply undocking it), my library is gray, and the little "cloud icon" next to "Music" has a horizontal lightning bolt in it.
If I click on the cloud icon with the bolt (which doesnt respond consistently, somtimes takes 3 or more clicks) it will change to animated diagonal stripes. When this is finished (takes 10 seconds to 10 minutes), I have access to my library.
Sometimes it lets me get through an album before the process restarts. Sometimes I have to go through this between each song. Generally, I perform the process for the first two songs, and then it will play the rest of the album uninterrupted.
Internet connection is always fine, I have confirmed in several instances.
I have added screen shots below... I couldn't add the "working library" step, because as of writing this, I can't get past step 2. So no music for me this morning.
BELOW: Greyed out library, step 1
BELOW: Animated striped icon, library still greyed out, step 2

Thanks for the reply. Did this just now, and no change.
FYI- I have deauthorized and reauthorized, signed out of my iTunes account, deleted pLists, etc before posting here. None of which affected the problem.

My music is in the cloud, but it's also on my hard drive. Why does it all show with the cloud icon? Anyway to force the iTunes client to recognize that all of the music is already in my iTunes library folder?

Recently moved to a new PC. Upon installing iTunes, in the Settings dialogue, I've indicated where my iTunes library is stored. And yet, all of my albums in iTunes are showing up with the "cloud" icon, meaning that the client doesn't realize there is a local copy. Clicking the "cloud" icon ends up downloading a duplicate copy of the song/album.
Any suggestions for how to fix this...so that my iTunes client knows all of this music is on my hard drive (in addition to being in the cloud)?
Thanks!

Authorize the computer? Store > Authorize this computer?

I turned on itunes match on my iphone, but still seeing lots of artists without the cloud icon???

Hi ...
I turned on itunes match on my iphone, selected "enable" and first turned OFF the slider that says "show ALL music" ... I still saw a bunch of artists (about 100)
Then I turned the slider to ON and saw about 600 artists (as it should be), but those 100 artists do NOT have the cloud icon next to them (meaning that somehow the music is actually "ON" the iphone) ...
can someone explain?? I thought it would be empty except for icloud, and then the things I download from icloud??

If they do not have the cloud next to them on your iOS device, it means that the song is cached on your device. As your device runs low on space, it clears the cached songs and you'll see the cloud next to it. Each time you listen to a song, the song is actually downloaded while you listen. Next time you listen, it's off the device, not the cloud.

I downloaded the 30 day free trial of Photoshop on 9/11, but have not been able to open it, or even find it on my computer. I do have the Adobe Create Cloud icon, and when I click it it list PS as downloaded and lets me access tutorials, but that is all.

I downloaded the 30 day free trial of Photoshop on 9/11, but have not been able to open it, or even find it on my computer. I do have the Adobe Create Cloud icon, and when I click it it list PS as downloaded and lets me access tutorials, but that is all.
Please let me know how to open and use PS.
Homer Guy

Hi Homerguy,
If you are using Mac, please open the finder window click on go and choose applications and try to launch Photoshop from there.
If windows, please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014 and double click on the Photoshop.exe file.
Thanks

ITunes match turned off on 4s but "cloud" icon still showing

I have signed up to iTunes Match and uploaded my entire music collection to the service.
I have turned this functionality off in my iPhone 4s so that all music that appears on this device, should be music that is physically stored on the device.
However, next to some albums/artists, a "cloud" icon is still showing.
My first question is, what does this icon mean?
Secondly, I cannot understand why this icon appears to some content and not others (see below).
Again, all my music I have matched or uploaded to the "cloud" via iTunes Match (Windows) but with Match turned off, the icon is still appearing for some reason and only next to some content not all.
Interestingly, no cloud icon whatsoever shows next to any individual song (under the "Songs" tab) regardless if one shows under "Albums" or "Artists" tabs:
I am at a complete loss.
I have turned iTunes Match on then off on the iPhone4s to try and correct the issue but no joy.
Can anyone help?

Hi Richard and all,
Yes, the problem is solely iTunes Match.
Essentially what I think is happening (in layman's terms), is the Phone is not "recognising" that iTunes Match is now turned off. Ie, it's not "refreshing" the songs/albums/cloud status on the phone if the iTunes Match service/functionality is toggled on then off. Its as if the service is still running in the background.
Interestingly Richard, I noticed when I had iTunes Match set to off and flipped a track over to reveal the entire track listing on the album (as you've also demonstrated above), I could see the other songs in the album stored in the cloud (but not on the device). My phone would then start downloading these songs without me even having to select them! I could literally seem them downloading right before my eyes under the iTunes app! Very very annoying! It was as if the phone was assuming I wanted to download these tracks when in fact, I only wanted to view them.
The only way I even discovered this problem was when I checked my data use and noticed it was quite large. Even though I had Match off, my Music app would be streaming songs stored in the Cloud!
Hence, my only conclusion is, there is a bug in iTunes Match.
Since discovering this problem, I chose to do an "Erase all contents and settings" and setup my iPhone4s all over again. Leaving iTunes Match off since, I have used only iTunes on my PC to put music onto my phone (and haven't switched Match on again on my iPhone since). No cloud icons have been showing since and no weird streaming or downloading issues have followed.
Have been unable to find many other people experiencing this problem on the interwebs (but I would think there would be a few!) so hopefully it gets fixed in an update by Apple? It shouldn't have to come down to an erase and reset to get Match to "shutdown" properly.
The premise of iTunes Match is great...our problem suggest it needs to be ironed out a bit more though. Its also a shame as we've paid for it as a service.
Where do we go from here? How can we report this to Apple to have it fixed?

ITunes match turned off on iPhone4s but still showing a "cloud" icon

I have signed up to iTunes Match and uploaded my entire music collection to the service.
I have turned this functionality off in my iPhone 4s so that all music that appears on this device, should be music that is physically stored on the device.
However, next to some albums/artists, a "cloud" icon is still showing.
My first question is, what does this icon mean?
Secondly, I cannot understand why this icon appears to some content and not others (see below).
Again, all my music I have matched or uploaded to the "cloud" via iTunes Match (Windows) but with Match turned off, the icon is still appearing for some reason and only next to some content not all.
Interestingly, no cloud icon whatsoever shows next to any individual song (under the "Songs" tab) regardless of what shows under "Albums" or "Artists" tabs:
I am at a complete loss.
I have turned iTunes Match on then off on the iPhone4s to try and correct the issue but no joy.
Can anyone help?

londonman2 wrote:
Hi Michael,
Though I've solved that particular problem there's still two issues with regard iTunes Match.
Number one, I'm genuinely worried about switching it on again on my iPhone. As soon as you enable it it threatens to 'replace' the music that is already on the phone and that to me is where things start to go wrong.
You're not the only person to be concerned by that alert dialog. As long as the songs that are already on your iPhone are in the cloud they will not actually be removed. They will remain on the iPhone.
londonman2 wrote:
Secondly, on my phone currently I have just 120 songs all of which 'exist' on the phone with 'Manually manage music and video's' AND 'Sync only checked songs and videos' as my iTunes set up under options...
With iTunes Match enabled on your iPhone, those settings no longer apply. Direct syncing of music via USB or Wi Fi is disabled and all music management will take place on the iPhone.
londonman2 wrote:
However, if you look at the attached screen shot the unticked songs are still appearing in the list but I have deleted these from the phone. These were the leftovers of my last iTunes Match download across a 3G network last week and won't disappear from the list even though they're unchecked.
What version of iOS is on your iPhone? This was a pretty serious bug in iOS 5.0.1, which was fixed in 5.1. But for some people, me included, it required restoring the iOS device to factory, then restoring the backup before the "ghost tracks" would go away.

Cloud icon

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