Cloud Printing

Yoga Tablet 2 Pro. HP Deskjet 3522 printer. I can print from Dell PC, IPad, and Samsung Phone. Network is working fine. But Tablet will not print to HP printer. It turns off WiFI connection to Network, turns on printer network, so when on internet on tablet cannot not print.
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Ok...
Have you configured your HP ePrint ([email protected]) account.Google's Android Cloud Print needs a valid [email protected] account and that account needs to be associated to your Google account(the Google account you're using on your tablet).
Useful links: https://h30495.www3.hp.com/help
http://h10032.www1.hp.com/ctg/Manual/c03392443.pdf
https://support.google.com/cloudprint/?rd=1#
To associate a printer to your Google(Cloud Print) account go to->https://www.google.com/settings/dashboard ->connect with your Google account->scroll down to Cloud Print/ Manage printers and print jobs-> Add a Cloud-Ready Printer>Choose HP and associate your printer's [email protected] account.
Make sure Cloud Print is enabled on your tablet.You should have a Printing(or similar) option in Settings.
Also make sure that the printer's Wireless and ePrint options are active.
Instead of Googles Cloud Print you can use THIS and THIS app.
.... ''It turns off WiFI connection to Network, turns on printer network, so when on internet on tablet cannot not print. ''
Seems like you're trying to use the ''Wireless Direct Printing'' function.That's the normal behaviour when using Wireless Direct Print.Please read ->
http://www8.hp.com/us/en/ads/mobility/wireless-direct-printing.html
Hope this helps.
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HP Cloud Print Driver for Windows Server 2003?

Hello,
I have a unique (complicated) situation that I am trying to find a solution for.
Here is the deal,
My company is trying to set up a temporary remote branch location inside a building where we are unable to wire a network. Our solution is to use a wireless hotspot. Connected to this hotspot, we will have an iPad and an HP Laserjet M525.
The iPad will be connecting to our Citrix environment over VPN through Citrix Receiver to deliver a desktop interface to the iPad. This is needed to access a few applications that are used at the branch.
The problem now is printing, AirPrint wont work because the iPad is on VPN (and its at a windows interface, not the iPad's).
I had the idea of using the HP printers built in ePrint function to print, so I set that up. So now sending at email to [email protected] prints to the HP printer attached to the wireless hotspot.
Emaling to print works, but ideally, I would like this printer to show up in the Windows Devices and Printers, so that the user can just click print, choose the HP printer, and it will print, (with a delay obviously as its sending an email).
So I downloaded the HP ePrint Windows Driver, which has to be installed on the main Citrix servers so that the users session can grab the printer and use it, turns out the driver doesnt work on Windows Server 2003.
My first attempt at a workaround was Google Cloud Print, which was fairly simple to connect to HP ePrint, but apparently the Google Cloud Print Driver doesnt work on Windows Server 2003 either.
Is there a version of the HP ePrint Driver out there that works on Windows Server 2003?
tldr:
I would like to print to a remote HP printer that is connected to a wifi hotspot from our internal network. I need whatever software I download to be compatible with Server 2003.
I understand this is over complicated but thanks for any input.

I believe I understand your issue. You would like to use a print driver to print to your HP ePrint enabled printer from your apps that are hosted by Citrix server. While I believe this makes perfect sense, HP does not have a print driver that officially supports MS TS or Citrix that also supports the ePrint Cloud path. The reason for this is the ePrint windows driver is a "dynamic" print driver (similar to HP UPD dynamic mode) that handles multiple print paths (tcp/ip, wireless direct, cloud, etc) in a single driver instance by dynamically changing the port the print queue is bound to so the port is specific to the delivery path. For example, if printing to a network printer it will use a MS Standard tcp/ip port. If printing to the ePrint cloud a custom port is used, etc. Well, if you have lots of Citrix users trying to print to a single print queue, but to different destinations, the users would be colliding with each other when they print by having the driver trying to change the print queue to different print ports at the same time.
What you could do is install an ePrint print queue on the citrix server if you can control the access to that queue to just your local branch users. Also, if you only have on ePrint enabled printer the situation is even better as only one port will be needed by that queue. You can find the ePrint software at www.hp.com/go/eprintsoftware You might want to download the version of the driver that supports XP as Windows 2003 is very similar print system.
NOTE: this is not a supported environment for this driver. You would be using it without warrenty or support and no promises are being made here.
Good luck if you choose this path and please post back the results. Thanks!

Setting Up Google Chrome Features for Cloud Printing from an Android Device

These steps are organized for optimal setup procedure and to decrease the time it would take to set this option up from start to finish. This is a lengthy process and is more for possibly troubleshooting issues that may arise during the setup of Google Chrome's Cloud Print feature. However, if you have an Android phone or tablet and are interested in being able to print virtually anything at anytime from anywhere from your phone to any brand of printer regardless of setup, there is a way. And this is how:
Open/Install Google Chrome onto a computer
Sign in with personal email to access the same Google Chrome account you intent to print from
Download Google Drive as an external storage you can access from anywhere
Open Google Chrome Settings (three lines stacked on top of each other)
Scroll down to the bottom of settings and click "Advanced Settings"
"Sign in/add printers/manage printers" are three of the print options you may see here
Follow this link for information on:
adding a classic printer to this option: https://support.google.com/cloudprint/answer/1686197?rd=1
how to add an HP ePrint email: https://www.google.com/cloudprint/learn/printers.html#info-hp
on registering the email of that printer (HP registration page): https://www.google.com/cloudprint/learn/setup-hp.html
8. add the printer to this section of Google Chrome
9. at the bottom of the page you will see "Send a test page/print test page" (that will be useful later)
10. at the top of this page is the option to share this printer with other Google Chrome users
11. Open Google Drive from www.google.com (likely displayed at the top of the webpage)
Can create a new document of any file type, upload, draw, etc
Leave computer on if intending to print from off the network or another location
The next steps are in regards to printing from a mobile device:
Install/open Cloud Print App
Add personal email account associated with Google Chrome
Select printer management if on the same network as the printer
Select Web tab and Google Drive if not on the same home network
Find earlier test page in Google Drive Documents
To locate other documents one could find many applications within this app or
In another app like Documents To Go, you can select to send previously saved documents (like one might send an email on the Android) to the Cloud Print app to open, view, and print
Print Test Document – this function means the printer has officially been added now
In Google Drive, but within the Cloud Print app, you can select the printer that was added to this network or from "Printer Management Options."
There are many ways to determine if your printer is still connected (offline, ready, etc.) but after confirmation that the printer is available, print jobs rest in the print queue until the printer receives the command to print. Then the documents are stored and available for reprinting.
Converts most print jobs to .pdf but prints most file formats from other applications as well
In Printer Management advanced settings
You can add a contact from the phone to use this printer
Set as default
See an extensive page of setup and printing options
*After a test print while the computer was off the document did not print and the printer appeared offline until approx. 4 min after computer was rebooted, then the document printed automatically.
Also if a document does not print, the troubleshooting guide on the phone suggested logging out of Google Chrome Cloud Print but I was unable to find that option it was suggesting (unable to log out)
To completely finish adding any additional Google Chrome accounts that wish to share this printer using the suggestion in step 10, you must log into the email that was added and select ADD PRINTER from within the email that was sent for the confirmation and follow the link and instructions on how to do this from your email.
Google Chrome and Google Drive support Windows, MAC, and Linux
You can also change share options, privacy settings, etc. but if you choose to go with the two-step verification process, you may not be able to add your Google Chrome email account to the app without a 16 digit code generated within Google Chrome Privacy Settings for your app (not recommended)
Now you have the option to also email any document to either the Cloud Print App or HP ePrint from the phone/tablet without actually accessing the app first. Locate the document, press the menu button for more options, select "Send to" and a list of available apps will appear. Choosing Cloud Print or HP ePrint sends the document or photo directly to the "print" function within the apps, instead of opening the app first and then searching for what it is you want to print.
**computer connected to printer must be on**
Requirements: a) Google Chrome, Google Drive, and Cloud Print mobile app b) These steps outline the use of an Android device on the network for setup c) will need the computer connected to the printer to be on at all times d) go to this webpage http://www.google.com/cloudprint/learn/ if you have any more questions.
Available features of Cloud Print App
a. Print all file formats from Google Drive (uploaded or create)
b. Has an internal notepad and drawing tool
c. Prints off all contacts and phone numbers as well as specified text messages
d. The scan option actually just means take a picture
e. Without Cloud Print Pro you get 5 days to test the features of printing Facebook pictures, Drop Box and Schedules before those features are no longer available
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This document is to assist others in understanding and troubleshooting Cloud Print. This took me many hours to get setup, troubleshoot, and prepare a document that is simple and easy to understand. These are literally step-by-step instructions on how you could be able to print from any Android device to any printer connected to a computer that has Google Chrome. You would then be able to use the Cloud Print App without having to use HP ePrint to print to any printer connected to any computer (USB or wireless) basically allowing you to print virtually anything from your Android.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Communication between HP eprint and Google Cloud Print

Hi,
the communication between HP eprint and Google Cloud Print seems to be broken. At least for me.
The documents do get printed when I print vio Chrome browser or Cloud Print dashboard -- but the status in cloud print remains as "submitted". It seems like somehow the HP eprint status doen't get reported back to cloud print. In HP eprintcenter the log says "printed".
Well, I wonder who will take care of this problem ... (Hope it will not result in fingerpointing only ...)
Thanks for your support!
Best,
George
This question was solved.
View Solution.

Are you able to log back in later and the status at Google Cloud print update to reflect the true outcome of the print job? Or does it just remain as "submitted". Otherwise, if it is printing and showing in the log at ePrint Center (EPC) as printed, the issue would not be on the ePrint side but on Google's
I am a former employee of HP...
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EPrint / cloud print issue.

Hi,
I have 3 HP Officejet Pro 8600 + printers running on different network setups at 3 different locations.
When I try to print from remote locations using Google Cloud Print, it doesn't work.
When I login to HP eprint manager (https://www.hpconnected.com/us/en/#devices/) the printers are each listed as "Online - Problem with Printer". When I select "Problem with Printer" I receive the following error.
An unspecified problem was reported. Please check your printer. See printer front panel for information on resolving this condition
This is really beginning to frustrate me.
So that you are also aware, the problem occurs on devices including:
my Macbook Pro (OS X v10.9.3 - latest at this time) using Chrome (v35.0.1916.153 - latest at this time).
my iPad (iOS 7.1.1 - latest at this time) using Chrome (v35.0.1916.38 - latest at this time).
my Fiancee's iPad (iOS 7.1.1 - latest at this time) using Chrome (v35.0.1916.38 - latest at this time).
The devices are connected to the following modem/routers at the 3 different locations:
Netgear DGND3700v2 (with latest software)
Netgear DGN2200v3 (with latest software); and
D-Link DSL-2890AL (with the latest software)
And just so we are absolutely aware, my Xerox at the office works perfectly using cloud print!
Thanks.

Hi masinij,
Welcome to the HP Support Forums.
HP Connected sometimes gives a false report that there is an unspecified problem with the printer. HP has been able to reproduce the error. If there was a true error, then the message would point to the problem (low on ink, out of paper, etc). The unspecified error message will not stop you from using ePrint and Google Cloud Print.
Are you able to send an email to each of the printers ePrint email address and have it print? If it doesn’t print, what does your HP connected account say about the failed print job? I’ve included the Learn About Print History in HP Connected for reference.
If the email prints successfully, that would indicate that ePrint is working. I have included Google’s Cloud Print Help section. It has a section titled “Troubleshooting Google Cloud Print”.
Regards,
Happytohelp01
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I work on behalf of HP

Do let me know how to connect cloud print with hp laserjet 1320n

sir kindly do letme know the procedure ....to print with hp laserjet1320n. in cloud print..without physical connection..

Hi Ajmir,
This specific model dont support ePrint Feature.
Kind Regards,
Oliver
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Print Command Through Cloud Printer

How can i give print command through Cloud Printer

psingh112 wrote:
How can i give print command through Cloud Printer
Hi,
Unfortunately no you can't. They are all menu/panel/gui driven
Regards.
BH
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Unable to Set Up Photosmart Printer with Google Cloud Print Services

I am attempting to set up my HP Photosmart 7520 for Google Cloud Print. Google instructions explain that I require my HP Printer email for eprint services. I am unable to find my HP eprint email. Can you please assist in this setup. My printer is already set up wirelessly succesfully. And eprint services are turned on.

Hi,
I think you have not setup ePrint yet. To be able to use ePrint you need the printer email address. Please use the following instructions to setup email address for your printer:
http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?prodSeriesId=5199461&prodTypeId...
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

I keep getting the "Something went wrong" message on my Droid Razr HD also. I looked in my Settings, and I don't have a Cloud app - I have a Cloud Print app with nothing cached. This is making it nearly impossible to use the phone - please help! So far,

I keep getting the "Something went wrong" message on my Droid Razr HD also. I looked in my Settings, and I don't have a Cloud app - I have a Cloud Print app with nothing cached. This is making it nearly impossible to use the phone - please help! So far, this website has only made things more difficult.

The details you're providing are very helpful, Maj_Dad. With airplane mode enabled,
there would be no message because that disables celluar data. I would recommend
tying that mode with WiFi to see if it still happens. It sounds like this issue
has something to do with one of the applications on the device.
JoeL_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Chromebook won't print last page (Google Cloud Print)

I have an MF6160dw. When I print from my Chromebook, the printer will print everything but the last page. The printer shows an error.

Hi mlourie. I will be able to assist you. The #822 error usually indicates an issue with the format of an image file. So that I can best assist you, I would like to ask a few questions: 1. Are you printing using the Google Cloud Print function or from the Google Remote Desktop? 2. Is it just one document that you are experiencing the issue with? 3. If it is one document, which format is the document saved in, and is the last page saved in a different format? I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

Added HP ePrint printer to Cloud Print so why do I still need my PC running?

I added the email address of my HP LaserJet Pro M1536dnf Multifunction Printer to Cloud Print, so why do I need to have my PC running when I print to it? It doesn't seem to work if the PC isn't on.

Hello Iria,
I'm sorry to hear you are encountering difficulties when trying to print via Cloud Print. I'm presuming that you mean Google Cloud Print.
To better understand the issue would you please provide me with some further information:
1) How is your printer setup (USB cable, Ethernet, or wirelessly)?
2) What operating system are you running?
3) What type of device are you trying to print from when the computer is off?
I have also included links to the Google Cloud Print Support Section.
https://support.google.com/cloudprint/?rd=1
Happytohelp01
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Canon MP6350 not convecting to Google Cloud Print

Come on Canon, printer connected to other web services, other printers working with GCP, your servers not connecting to GCP? "Cannot connect to server - try again later". Been happening for 2 weeks now! Seems I" m not alone:https://productforums.google.com/forum/m/?utm_medium=email&utm_source=footer#!msg/chromebook-central/aJLUT42t4g4/1zQMpi4RRiIJ Working on a fix?

Hello dabbourb,
Welcome to the HP Support Forums. I understand that you are able to print from your desktop to your Photosmart D110a printer but not your Chromebook.
I am presuming that you have already connected your printer to your wireless network. If you haven’t please follow the steps in the Installing the Printer Software for a Wireless Network Connection document. Please click on the operating system of your desktop and follow the steps in the order presented.
When the printer is connected to your wireless network, we need to setup the ePrint feature of the printer before connecting it to Google Cloud Print. To start please Get the Printer Claim Code. Once you have the web services information sheet, please Set Up a Custom Email Address for ePrint.
Now let’s connect the printer with Google Cloud Print. I have included the Setting Up and Using Your HP ePrint-Capable Printer with a Chromebook document. I’ve also included Google’s document for setting up Cloud-Ready Printers. Once you have the printer connected to Google Cloud Print please follow the steps in Google’s Print a page document to start printing.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Google cloud print for officejet pro 8600 - could not get printer information from hp.

I just purchased a new OfficeJet Pro 8600 today. Everything seems to work great except for the connector to Google Cloud Print. I can print from AirPrint, as well as emails to the hpeprint.com address, but when I try to register via the google site, I receive the "could not get printer information from HP" error message.
The printer is connected via wireless ethernet, and seems to work find otherwise. I have no restrictions on who can send print jobs, and I have changed the email address for hpeprint.com a few times, as suggested in other forum threads, but it can never connect to the the Cloud Print service. I am at the latest firmware level listed on the HP website. I have tried to initiate the connection from multiple PC's as well as multiple web browsers.
This was a big factor in purchasing this printer. Help anyone?
This question was solved.
View Solution.

Hey rch33k, I am sorry for the ongoing issue that you are having accessing Google Cloud Print. This is being looked into as this is not a singular issue and is affecting other customers as well. Engineers are currently investing this problem to try and provide a solution to it. I want to again apologize and thank you all for your patience in this matter. They only other thing to attempt at this time is to contact Google for further assistance to see if anything can be done on their end. Hopefully this will be fixed quickly
I am a former employee of HP...
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Google cloud print "could not get printer information from hp"

As of today google cloud print has stopped working with my laser jet pro. I started getting an error message that "hp eprint is unavailable at this time". I decided to remove my hp printer from google cloud print. I haven't been able to add it back in since. Every time I try to verify the printer with google cloud print I get the error message "could not get printer information from hp". Everything seems to be configured properly as far as I can tell. I even removed the printer from hp connected and readded the printer and have changed my printers email address. Help please! I am on Chrome OS and this is the only option I have to print.

The issue just kind of resolved itself today and I was able to add the printer. I'm assuming it was some kind of server issue on hp's end because I haven't changed anything since yesterday.

Google Cloud Print setup - Unable to parse printer capabilities

I'm trying to add my CP1525nw to Google Cloud Print as a Cloud printer, and not as a LOCAL printer, however each time I add my eprint email I get the following message; "Unable to parse printer capabilities" - I've attempted both private and public use for eprint settings with no such luck.
Any help would be greatly appreciated. I've tried reseting the email with no luck...
EDIT - 04/01/11:
I chatted with HP support and although the representative was extremely curteous, they could not help me. The support agent assured me the issue would be taken to the next level and looked at so hopefully we can have a resolution here shortly.
EDIT - 04/04/11:
Received a response from the original HP rep I chatted with online. In summary, he/she was not able to find a solution and states the issue will be sent up to HP's highest level of technical support.... We shall see.
EDIT - 05/25/11:
After 2 months of waiting, HP has fixed the issue. Remember to update to the latest firmware and check all settings before proceeding.
This question was solved.
View Solution.

well, when I use google chrome to set up cloud print, it does add my HP1525nw to my google cloud print, but ONLY THE LOCAL printer. In other words, google cloud print can add both local printers and cloud enabled printers. It does add the local printers, and since while on my home network, the HP laser is a local printer, it grabs that. But it still won't allow me to add it as a cloud printer.
The problem with being connected as a local printer is that my notebook has to be on and it has to be on my local network in order for me to print to the printer through the cloud (like using my ipod).
The point of the HP printer being added as a direct cloud printer is so it can be printed to as a stand alone printer, even if my local computer is not on, because it is connected to my router wirelessly and not dependent on any local computer.
and that is where it is failing. Trying to add the printer as a CLOUD printer does not work (the same problem everyone else here is having)

Cloud Printing

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