Cloud Process template unable to auto syncing in runbook dependancy offering

Hi,
We are using Service Manager 2012 R2 with Rollup4 and Orchestrator 2012 R2 with same rollup. We have integrated cloud process pack for VM provisioning. Some days ago, we have successfully created VM by this setup, but now we
are unable to create VM.
VM creation going to fail (Pre create virtual machine),
and we are unable to find cloud template in dependency offering in runbook property.
please help me to resolve this issue, because this is live in production.
Thanks
Sr. Project Consultant

Hi,
Would you please check event logs under operation manager event log?
Hope those articles below be helpful for you:
Deploying Virtual Machines in Azure using the Service Manager Self-Service Portal
http://blogs.msdn.com/b/rslaten/archive/2014/03/07/deploying-virtual-machines-in-azure-using-the-service-manager-self-service-portal.aspx
Service Manager: Runbook to Service Offering Part 2
http://blogs.technet.com/b/privatecloud/archive/2013/03/25/service-manager-runbook-to-service-offering-part-2.aspx
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

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com.sapportals.portal.prt.runtime.PortalRuntimeException: Exception in SAP Application Integrator occured: Unable to process template '<System.Access.WAS.protocol>://<System.Access.WAS.hostname><BWLauncherComponent[PORTAL_URL]>;jsessionid=<Request.JSessionID>?sap-ext-sid=<ESID[url_ENCODE]>&Language=<Request.Language>&theme=<LAF.Theme[url_ENCODE]>&sap-lafversions=<LAF.AllVersions[url_ENCODE]>&<Authentication>&<Report>&<BusinessParameters>', because 'Report' is an invalid terminal property of the Root context.
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at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
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I have tested the connection in the system and also checked the webas name and host details in the system. they look fine.
please help me with your inputs.
Thanks.
Kind Regards,
Priyanka.

This could be the problem . In your portal , copy the pcd path of a folder under which you would like to place this report and paste it in the bex analyser while publishing (pcd link) , see if this helps . A few more points .
1) You can also publish these queries as reports in portal using Bex Query designer - there will be an option to publish in portal . You will see it depending upon the version of designer. If you are able to see that option , selecting the pcd location would require you to have content admin role in portal .
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Mayank

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kbarre wrote:
Auto Sync is functioning as expected, unless I choose Auto Tone first.
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"Secondly, I don't know how to get the SD version without paying for it a second time. Can you tell me how to do that?"
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"If I change to manually manage, will apps be manually managed too? How do you go about manually managing apps? "
I do not believe that you can manually manage apps.
Here is an article on Manually managing:
If I change to manually manage, will apps be manually managed too? How do you go about manually managing apps?
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Apps and music are not part of the backup. You can read about the backup here:
http://support.apple.com/kb/HT1414
"If I ever wanted to go back to syncing, will everything get erased again?
Yes.

Cloud Process template unable to auto syncing in runbook dependancy offering

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