Cloud service stuck transitioning for too long after swap

Question

To speed up deployment during development i swap the production and staging and then do a web publish directly to the staging environment.  Then I swap back.  The whole operation takes a few minutes instead of the 20 or 30 required to do a full
deployment.
This used to work fine but lately when i do the first swap the management portal keeps on saying transitioning - sometimes for 30 minutes or more!
it appears that the swap is failing but the management portal won't reset..
<SubscriptionOperation xmlns="http://schemas.microsoft.com/windowsazure" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
<OperationId>XXXX</OperationId>
<OperationObjectId>XXX</OperationObjectId>
<OperationName>SwapDeployment</OperationName>
<OperationParameters xmlns:d2p1="http://schemas.datacontract.org/2004/07/Microsoft.WindowsAzure.ServiceManagement">
<OperationParameter>
<d2p1:Name>subscriptionID</d2p1:Name>
<d2p1:Value>XXX</d2p1:Value>
</OperationParameter>
<OperationParameter>
<d2p1:Name>serviceName</d2p1:Name>
<d2p1:Value>XXX</d2p1:Value>
</OperationParameter>
<OperationParameter>
<d2p1:Name>input</d2p1:Name>
<d2p1:Value><?xml version="1.0" encoding="utf-16"?><Swap xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/windowsazure"><Production>dfcb976a3c924cdab8ed96136a8218e2</Production><SourceDeployment>11d281eecbff4a28b740592738a42910</SourceDeployment></Swap></d2p1:Value>
</OperationParameter>
</OperationParameters>
<OperationCaller>
<UsedServiceManagementApi>true</UsedServiceManagementApi>
<UserEmailAddress>XXX</UserEmailAddress>
<SubscriptionCertificateThumbprint />
<ClientIP>XXXX</ClientIP>
</OperationCaller>
<OperationStatus>
<ID>eXXX</ID>
<Status>Failed</Status>
<HttpStatusCode>500</HttpStatusCode>
<Error>
<Code>InternalError</Code>
<Message>The server encountered an internal error. Please retry the request.</Message>
</Error>
</OperationStatus>
<OperationStartedTime>2015-02-07T16:30:56Z</OperationStartedTime>
<OperationCompletedTime>2015-02-07T16:51:12Z</OperationCompletedTime>
<OperationKind>PromoteToProductionOperation</OperationKind>
</SubscriptionOperation>

Answer 1

Hi,
The operation log only shows us a general error message 'The server encountered an internal error. Please retry the request', please try to swap again, if it doesn't help, please try to create a new cloud service to do this.
Best Regards,
Jambor
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