Cloud storage / Purchased songs won't play

Previously when I bought albums and songs wouldn't play, I deleted then re-dl'ed from the cloud but that option is not available anymore. What do I with songs that won't play? And do we now have to pay for cloud storage?

You can redownload songs (depending upon what country that you are in) via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage :
If the songs don't have the cloud symbol next to them then how did you delete them ? If they tracks are still listed in the Music part of your iTunes library (e.g. you just deleted the actual music files from your computer, not from your iTunes library) then delete them from there and they should then get the cloud symbol against them in Purchased (click on the cloud to download them).

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TS1389 One of my purchased songs won't play. Every time I try to play the song it says to authorize my computer. I have repeatedly tried logging in to authorize this song and it isn't working. The problem is only happening with one song.

I purchased a bunch of songs last month and one song won't play. Every time I try to play it the window pops up to authorize my computer to play that particular purchase. I tried all of the suggestions that Itunes support send me to. Nothing has worked so far. The song is on my account as a purchased item along with the other items that I purchased the same day. Does anyone have any ideas??

The very same thing has happened to me today...........? Could it be a song pending release? Seems unlikely. Please post any resolutions.

TS1424 downloaded/purchased song won't play or quits playing-how can I delete it and download it again?

downloaded purchased songs will not play or quit playing. Need to delete the songs from my computer and download again, but how??

Hi..
Right or control click the track in your iTunes library then click Delete.
Help here > Downloading past purchases from the App Store, iBookstore, and iTunes Store
edited by: cs

Purchased song won't play due to authorization

I purchased 42 songs and all of them play fine except one. It keeps giving me an error that my computer is not authorized to play it. I can't play it on my ipod or on my Mac in itunes. I purchased all in the same session, at the same time on the same computer. What can I do? ITunes won't let me purchase again. The only option is to play the song but it won't play. Please help.

Is it listed in your Purchased section?
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If so then delete and the redownload.
If not listed on a computer go to iTunes>Store>View Account>Sign In and then go to purchase History to see if it is listed.

Purchased song won't play anymore on iPhone 4s

I've only noticed it on one song so far but no matter what I do it won't play. I can play it on my computer but not on my iPhone. What can I do to make it work?

I have the exact same problem.

Burned and purchased songs won't play in iTunes

My wife got a new computer. Really nice rig. Runs Windows 7. And with that a new iTunes installation (she never installed the new one. she doesn't like change). All the songs she burned from CDs, and I was just informed all the songs she's bought, show up in iTunes, but won't play (I imported ALOT of stuff from an external HD onto the new computer). The music files still exist in the iTunes music folder. She can even play the song if she manually clicks on the file in that folder. But try to play the same song through iTunes and no luck. It's rather frustrating for her. And this kind of stuff doesn't exactly endear me to iTunes stuff either (and don't get me started on GameCenter on my iPhone).
Anyone know what's causing this issue and how to fix it?
Thanks.

The folder you see as My Music is really called Music. Windows will present such special folders with different names depending on the context, so the same folder on my computer when viewed from another user's account would show up as Steve's Music.
What we haven't established yet is the layout of the (original) media folder which is why I suggested the other route first followed by a clean up, however I was going to recommend that you rearranged things into the standard layout and from what I can see there is no reason why it shouldn't work if you just put things where they are expected to be right now.
Here are the typical layouts for the iTunes folders:
Note that in the newer layout all artist folders go into a Music subfolder within the media folder.
If you move everything that is currently inside iTunes Music into iTunes Media, including the hidden file iTunes Preferences.plist, iTunes should pick it all up without further problems.
Once iTunes is in touch with the media if the artist folders are at the level of iTunes Media rather than iTunes Media\Music use the option File > Library > Organize Library... > Rearrange files in the folder "iTunes Media".
tt2

Purchased song won't play

I just bought five new songs and everytime I try to play one of them, it goes straight to the next song in the list. All the other songs are playing just fine, it just skips this one. What do I need to do to fix this?

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from the music section of your iTunes library, close & then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked. This seems to help with partial downloads...
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

IPod's purchased songs won't play.

I already lost 1 song & 12 others I purchased don't play. On iTunes, an exclamation mark icon appears next to them because I pressed B on my keyboard. How do I fix my problem?

An in front of songs means iTunes can no longer locate the source file. So first question is, did you manually, outside of iTunes, move some files around?
I don't see how pressing a B would do anything except jump to the first track that (whatever column you sort by) starts with the letter B. Were you in the general library area when you pressed B or where you in some sort of window like Get Info, Podcasts, iTMS, etc.?
Patrick

My purchased songs won't play all the way through. how can i fix this?

I purchased a few albums from itunes and now when i play them, they cut off a minute into the song. Can anyone tell me why and how i can fix this problem?

Solved (copy and pasted from my post) For others having this problem, delete the songs you have just purchased from itunes. Then, go to the store and in quick links click on "Purchased". Then find on the top right "Songs not on this computer" (or something similar) and you will find them for download. It's best to download them one at a time and wait for one to complete before moving on to the next one.

2 out of 3 purchased songs won't play.....

Hi,
I recently purchased 3 songs on iTunes. Only one of them will play on my iPod, but it shows that all 3 are installed on the iPod. The only thing I can think of is that the other 2 have explicit lyrics. I have checked all of my settings and nothing for parental control is checked. Can someone help me with this? If so, please help!! Thanks.

Have you deleted it and downloaded it again?

HT1725 Purchased song won't play

One of the songs on an album I purchased stops in the middle of the song. I have tried re-downloading from the itunes store under the "purchased" link without any luck. How can I fix this?

I have tried re-downloading from the itunes store under the "purchased" link without any luck.
Doublechecking. Did you delete the song (and associated file) from your library prior to the redownload attempt?

HT1491 I purchased an album with bonus songs but the bonus songs won't play. What is the problem ?

I purchased an album with bonus songs but the bonus songs won't play. Whazt's the problem ?

Okay, that sounds like the dodgy tracks have been getting damaged during the download.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

I purchased a tom petty album. one of the songs won't play. it says its not authorized to play on my computer. so when i choose to authorize it, it says it is already authorized and it continues to not play. totally frustrated, how do i fix this?

i purchased a tom petty album. one of the songs won't play. it says its not authorized to play on my computer. so when i choose to authorize it, it says it is already authorized and it continues to not play. totally frustrated, how do i fix this? i swear i'm so sick of this. itune is such a pain.

Delete the song (move it to the Trash) and download it again under iTunes Store>Quick Links>Purchased>Music>Songs>Not in My Library.
Cheers,
GB

I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives?

I just downloaded an album but one song won't play instead a message that "This computer is not authorized" to play the song. The prompt has a log in and when I log in it tells me the computer is already authorized. What gives? Specifically the album is Flying Lotus - Until the Quiet Comes and the song is DMT Song (feat. Thundercat). I purchased the entire album and it even played fine the first listen through.

Hi,
If you are in a country that permits redownloads, delete track and go to iTunes Store > purchased and redownload. http://support.apple.com/kb/HT2519
Jim

HT3951 I downloaded an album and 2 of the songs won't play

I downloaded an album and 2 of the songs won't play and it's showing that the songs are fully downloaded. I have the latest version of itunes. If anyone knows what the problem is and how to fix it, please help!

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those tracks and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Cloud storage / Purchased songs won't play

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