Cloud sync showing folder almost full with no files

Hello,
My CC file status is showing that my 20GB is almost all used up but there are no files in my CC folder. Also, there is nothing in my CC archives.
What are my options here?
Thanks for the quick response.

I'm having the same issue after migrating from CC Teams to Enterprise. One of my users didn't delete all of his data, so after the migration when his storage size decreased from 100GB to 2GB he is getting an error that he is over the limit, but he can't see any files.

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