Cloud update seen as virus by Norton

Hello,
I have CC CS6, running Windows 7 pro and Norton 360 anti-virus version 6.2.1.5.
This morning there was an Adobe uodate for Prelude. While installing the update, my norton security flagged one of the program files (mc_config_mp2v.dll) as having a high potential as being a virus and quarantined it. However, the update said that it installed successfully (?).
Has anyone else had this experience? For Adobe - is there a problem with this file or was it a flase positive? Will my update still work with this file quarantined or will I need to try and remove it from quarantine?
Any help would be appreciated.
Thanks,
Bob

the message of an adobe employee (see http://forums.adobe.com/message/4441762#4441815) indicates that this really isn't a virus and norton mistakenly detected one. i think i make a system backup and then release the files out of the norton quarantine to see if my system gets infected.

Similar Messages

Prelude update in CC seen as virus by Norton

Hello,
I have CC CS6, running Windows 7 pro and Norton 360 anti-virus version 6.2.1.5.
This morning there was an Adobe uodate for Prelude. While installing the update, my norton security flagged one of the program files (mc_config_mp2v.dll) as having a high potential as being a virus and quarantined it. However, the update said that it installed successfully (?).
Has anyone else had this experience? For Adobe - is there a problem with this file or was it a flase positive? Will my update still work with this file quarantined or will I need to try and remove it from quarantine?
Any help would be appreciated.
Thanks,
Bob

This thread details a similar problem in Lightroom and suggests you remove the files from quarantine...
http://forums.adobe.com/thread/996180?tstart=60

Adobe Cloud Update stuck at 99%

My Adobe Cloud update for After Effects CC 2014 has been stuck at 99% for about 20 minutes. I have a job I need to get out right away. Anyone have any ideas? Would really appreciate any help... thank you!

After Effects
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html#TroubleshootUpda…
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Unable to install Creative Cloud Updates

Adobe Illustrator CS6 Update (version 16.2.0)
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
DW CS6 12.1.1 Creative Cloud update
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
Photoshop Camera Raw 7.3
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34
That enough information? After chasing around the Adobe Help system for an hour and a half today and not being able to contact anyone at all yesterday when this forst started occuring, I'm kinda getting annoyed
Then getting on here and finding that my screen name (my own name, registered with Adobe and on the forums) isn't available, one could be excused for an excess of peevishness, I hope.

I finally found a solution that worked!
I had to find the adobe logs to understand what happened, and found this error "information not found in Media_db".
Here's the location of the solution: Re: Getting fatal Exit Code 34 when installing an app
And here's the answer copied and pasted from the page. I have windows 8 64 bit, but this solution worked for me. The downside was that it said many of my applications weren't installed in the CC app, so I had to hit reinstall on many of them, but everything installed and updated correctly after this.
I had the very same problem, and I am using windows 7 too. After chat with the adobe tech support. He showed me how to fix the problem.
Also, I tried the clean tool already. That didn't help.
Go to C:\Program Files (x86)\Common Files\Adobe if you use 32bit system I think it would be C:\Program Files\Common Files\Adobe
Change 3 folder name.
Adobe PCD -> Adobe PCDold
backup -> backupold
caps -> capsold
Then run the setup file again.
This method worked for me. Hope that would work for you also and save you some time.

Creative Cloud update to version 2.7.1.418 killed my Windows 8.1 system!

Earlier tonight, I saw the balloon from Creative Cloud stating that an update was available. So I installed it. Half-way during the installation, my windows desktop disappeared.
I started the task manager and restarted "Explorer.exe". That made the background reappear, but the taskbar was blank with just the lone Windows 8.1 icon on the very left. Hovering over the taskbar showed the wait cursor.
The task manager showed everything was running normally but the desktop was clearly broken. I checked the directories and everything was as expected.
So I held my breath and rebooted. After logging in, the desktop slowly appeared over about 10 minutes, but all the desktop icons were still missing, as were the taskbar icons. Only a few of the notification icons appeared.
I then managed to bring up a command window with the task manager (fortunately, Ctrl+Alt+Esc still worked) and launched System Restore (rstrui.exe). It showed me the Adobe Creative Cloud was the most recent restore point (below); the previous restore point after that was a Microsoft Windows update from 2 days ago. When I asked for the list of files that were affected by the Creative Cloud update and would be reverted, it showed this:
I again held my breath and restored my machine to before the above CC update; after about 20 minutes of shucking and jiving and a reboot, everything was working properly again.
So there is clearly something out of kilter with this latest update. Adobe the Time Vampire has once again stolen 2 hours of my life, but this time, at least it wasn't a license server issue. I think.

Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath.

Creative Cloud Update

Creative Cloud Update made it disappear and never came back tried other downloads etc. etc. but nothing even my add/remove programs had a blank icon for it and said it was gone and deleted the icon
!

Hi elfelm,
We ask windows to reload explorer during update to load our latest dll. Sometimes, windows does quit the explorer but for some reason fails to start the explorer again. A simple workaround would be to press Ctrl+Shift+Esc keys simultaneously. This should launch task manager. Click on File and then New task. Type in explorer and press enter. This should run explorer again. Alternatively do a hard reboot of the system.
Regards,
Anirudh

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation. I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem. Adobe just seems to "give up and die" after about 2-3 minutes. Why is this? How can I or IT fix this?
Can I send the above log files to someone familiar with these issues for examination?

Hi Gveo,
Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
Thanks,
Ratandeep Arora

I am unable to install the creative cloud update - error 43 comes up at around 77%

I am unable to install the creative cloud update - error 43 comes up at around 77%. I'm a relatively new user.

WIthout proper system info and the detailed error report nobody can say much. Most likely you run out of disk space.
Mylenium

When Creative Cloud updated a few days ago (Win7) it reported no installed apps. In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run

When Creative Cloud updated a few days ago (Win7) it reported I had no installed apps.
In Lightroom I keep getting messages that a new version is available. Installed it from CC and it installed without error, CC shows I installed it, but it simply fails to run.
How do I get CC to find apps installed under the previous version?
And how do I get Lightroom CC to run?
Peter

I still don't know how to get CC to find that I have Photoshop CC installed, but running Creative Cloud, going to Preferences and signing out, then signing in again got Lightroom CC to work.
Since Photoshop CC is still working despite apparently not being installed things are now OK, at least for the moment. But I'm not feeling at all happy with Adobe.

Adobe Updater icon no longer in menu bar after latest Cloud updates ...

... or maybe it's actually the Adobe Applications Manager, I don't know.
How do I get it back?

Thanks for your response. It could be that there isn't a problem.
But since I bought the Creative Cloud, there has always been a small red icon in the menu bar (along with the Apple icons for WiFi, BlueTooth, etc.) for the Adobe Application Manager. I could launch the Application Manager right from there if I wanted to check for updates, but the chief value was that the Application Manager was always on the lookout for any Cloud updates. When there was an update, there would be a number displayed right on the icon that essentially said that there was one (or two or three) updates available. When you see the number, you run the updater.
But recently, that icon in the menu bar has vanished and I don't know if Adobe Application Manager is still actively looking for updates.
I can still launch the Adobe Application Manager from the Apps folder or from the dock and the AAM shows a list of Cloud apps and indicates whether they are installed or not. But no mention about updates.
Yes, I can check for updates from any Cloud App and that launches AAM which reports that there are no new updates. And I can click on Preferences and check the box that says "Notify me of new updates in the menu bar." So maybe the icon will appear in the menu bar if there is an update?
A minor issue, I know, but that little icon used to be in the menu bar all the time ... and seemed to be looking for updates.
Thanks,
Brad

Why is the download speed for Creative Cloud updates and initial software installation so slow?

Why is the download process for Adobe Creative Cloud updates and initial installations so slow? I can download and update other software from other providers almost an order of magnitude faster. This slow download problem has been present since I started using Creative Cloud soon after it was initially offered.
Adobe customer support maintains that there is no throttling at Adobe's end, and that no one has complained about this problem -- this forum shows the latter not to be true.
What is the problem?

Hi ErstwhileCreative,
I don't think I've ever checked the download speed but the installers are definitely large files, many several GB. It might seem longer because the download immediately progresses into the installation at 50%
- Dave

Why is creative cloud update failing to install?

I can not use my creative cloud because it keeps trying to install an update and fails. How do I solve this?

I hope I hqad the right fault, please let me know if not.
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1608
Starttijd van toepassing met fout: 0x01d07e9d4b208f25
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Rapport-id: 899e5f6e-ea90-11e4-9933-90fba63425e0
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x1210
Starttijd van toepassing met fout: 0x01d07e9ceda6f7c2
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0x6f0
Starttijd van toepassing met fout: 0x01d07e9c70de8b54
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
De sessie ReadyBoot is beëindigd door de volgende fout: 0xC0000188
Tis is earlier:
De maximale bestandsgrootte voor de sessie ReadyBoot is bereikt. Het is
daardoor mogelijk dat gebeurtenissen verloren gaan (niet worden
geregistreerd) in het bestand C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl.
De maximale bestandsgrootte is momenteel ingesteld op 20971520 bytes.
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xf98
Starttijd van toepassing met fout: 0x01d07e97f6a03cb9
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
This is earlier:
Naam van toepassing met fout: Creative Cloud.exe, versie: 3.0.0.74,
tijdstempel: 0x553504a0
Naam van module met fout: unknown, versie: 0.0.0.0, tijdstempel: 0x00000000
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00000000
Id van proces met fout: 0xcc8
Starttijd van toepassing met fout: 0x01d07e979229c174
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Adobe Creative
Cloud\ACC\Creative Cloud.exe
Pad naar module met fout: unknown
Do you need more? Please tell me.
I hope you can understand. It's Dutch.
2015-04-24 18:58 GMT+02:00 Brucgovn <[email protected]>:
Why is creative cloud update failing to install? created by Brucgovn
<https://forums.adobe.com/people/Brucgovn> in *Creative Cloud Download &
Install* - View the full discussion
<https://forums.adobe.com/message/7475697#7475697>

Creative Cloud updated itself yesterday. Downgraded cloud storage allowance to 2GB and data directories on hard drive messed up.

Creative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
Gosia

Creative Cloud updated itself yesterday.
After the update it seems to have downgraded my business account to free creative cloud, I say this because my data allowance in the adobe cloud has been reduced from 20Gb to 2Gb - My last monthly payment was taken as normal so it is not a non-payment issue. This is a problem since I have over 5Gb currently stored. Following the update, as the creative cloud indicated synching in progress but I could see the allowance reduced to 2GB I paused the synch for fear of loss of my critical work data. There now seems to be an issue in the Adobe bridge, with two directories on my hard drive. One is called Creative Cloud (Unkown) with an old creation date which seems to contain all my data. The other directory is called Creative Cloud but only contains about a tenth of the data and was created subsequent to the update of the Creative Cloud application.
So I have 2 issues to resolve:
1 - Adobe - please tell me why my cloud allowance is reduced to 2GB. My account payments are up to date so please do something about this.
2 - How do I safely handle the data directories so that the synch can continue without data loss?
Thanks
Gosia

Is there a reviewable change log for Creative Cloud updates

This morning I received a Creative Cloud notification: "A new version of Creative Cloud is available. Update now?". Is there a log that tells us what has been modified so we know what is being installed? I prefer to know whats going on with my machine than just accepting any and all action buttons.
Thanks in advance for your help.
MJ

Thank you Jeff. Have a great day!
Re: Is there a reviewable change log for Creative Cloud updates <http://lycos.com> *Michael
Jordan<[email protected]>
| Designer**
<Removed by Moderator>

Why do previously installed app "Acrobat XI Pro" ,show as "Start trial" in the Creative Cloud updater?

Why do previously installed Acrobat XI Pro show as "Start trial" in the Creative Cloud updater?
Please tell me,how can I Resolved this problem

Hi There,
Kindly try: Creative Cloud applications ask for serial number
Could you please let us know which OS version you are using, we would also like to know what all versions of Adobe's software have you installed on your machine, like: CS 5, CS6, CC, CC2014?
Thanks,
Atul Saini

Cloud update seen as virus by Norton

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