Cloud version of Acrobat repeatedly saying Trial expired and stops working. [was: hi]

my acrobat subscription worked well for 6 months but for weeks now, despite monthly payments routinely taken, free trial expired keeps appearing and cannot create pdfs. I don't want to cancel, just want the function already paid for. Chat never available and forum suggests phoning not a rewarding activity. My product list is empty with no serial via email. Any ideas please?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • Log In, says trial expired and asks for serial

    I've seen other discussions with this or similar problems but the solutions provided don't help.
    I open an app and it asks me to log in. After clicking log in it says my trial has expired and I need to provide a serial number.
    The first day I downloaded the apps I had no problem, this started on the second day of after purchasing creative cloud.

    Okay so i've had two chat session with remote control. They tried...
    1. Signing in and out
    2. Uninstalling Lightroom and reinstalling
    3. Starting a new catalog and importing images from old one. (issue went away and i could use Develop mode temporarily)
    4. Removing preferences
    5. Removing plug-ins
    Everything is up to date. My membership is sound and all other adobe cc applications are working fine. Anybody else getting this issue or have any other ideas.

  • Purchased subscription for Adobe Acrobat Pro says trial expired

    I have a purchased subscription for Adobe Acrobat Pro; however, it says that it is a trial and it is expired. I called into support and they said it was because I had multiple subscriptions under my account but there was a manual fix I could make to fix it. I was told they were going to send me the steps to resolve but I have never received them and I cannot use Adobe at all now. How can I get this fixed?

    Hi dbairsim ,
    Kindly try the steps mentioned in the thread http://forums.adobe.com/message/6240216#6240216
    Thanks,
    Vikrantt Singh

  • I just bought creative cloud, however premiere still says Trial Expired.

    I used the premiere trial until it ended and then bought creative cloud. Premiere still says trial expired and I have tried logging in and out and I made sure all my information is correct on my account.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Hi, my trial version of Lightroom 5 has recently expired and I have now fully bought it. I have uploaded the CD onto my Mac, but when I open the Lightroom application again, it still says the trial has expired. Does anybody know how I can update it so I c

    Hi, my trial version of Lightroom 5 has recently expired and I have now fully bought it. I have uploaded the CD onto my Mac, but when I open the Lightroom application again, it still says the trial has expired. Does anybody know how I can update it so I can finally use it again? I really appreciate any help!! Thank you!

    Joanne please remove your current installation of Photoshop Lightroom using the uninstallers located in the Applications/Utilities/Adobe Installers.
    You will then want to download Adobe Photoshop Lightroom 5.7.1 from Adobe - Lightroom : For Macintosh.  The update contains the entire application.  Photoshop Lightroom can not be installed through the Adobe Creative Cloud Desktop application and still be licensed with a serial number.

  • I have paid for adobe cloud but now it says 'Trial expired'

    I have a monthly subscription to Adobe cloud apps.
    I thought I could use it at home and at work.
    On my home computer it says trial expired with no options other than to enter a serial number.
    What can I do? I pretty sure I'm allowed to use at home machine too.

    Have you activated on more than two machines or more than two times?
    Please refer to :
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    Creative Cloud products revert to trial after upgrading to Mac OS X 10.7.4 | CCM
    If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:
    1. Sign Out and Sign In back following the steps:
    Sign out, Sign in | Creative Cloud Desktop app
    2. Delete the OPM.db file: 
    Close the Creative Cloud application.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete the opm.db file.
    Launch Creative Cloud.
    Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
    Access hidden user library files | Mac OS 10.7 Lion
    3. Reset your Hosts File: (follow the steps 3 from the link below)
    Sign in, activation, or connection errors | CS5.5 and later
    Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.
    Thank you.
    Regards
    Rajshree

  • I have an active subscription but everytime I open the program it says trial expired.  I have installed, reinstalled, and installed again.  I have also installed the windows registry patch.

    I have an active subscription but everytime I open the program it says trial expired.  I have installed, reinstalled, and installed again.  I have also installed the windows registry patch.
    It wouldn't install for nearly 5 times I tried to do this.  Now it's finally installed again but it won't budge past the trial version.  I click BUY NOW but then it says "error you already have a subscription" then it times out and just stays on the Trial Expired page.

    Hey kushlar,
    Please log out from your Adobe application and login again.
    Once you launch Acrobat and get error saying trial expired, you will find an option saying 'license this software'.
    Select this option and enter your credentials.
    Now check and let me know.
    Regards,
    Anubha

  • DW CC says "Trial Expired"

    I have e mail confirmation that I am signed up, with credit card on file, for 12 months of DW CC. Now I cannot use it as it says " Trial Expired"
    What do I do?

    Moved to the Adobe Creative Cloud forum, which is monitored by Adobe staff.

  • I  purchased a new monthly-paid subscription for 1 year(light room).i uninstall it from my desk top and try to install on my lap top. keep getting error saying trial expired.live chat is not going through and i am struggling to get it install.

    I  purchased a new monthly-paid subscription for 1 year(light room).i uninstall it from my desk top and try to install on my lap top. keep getting error saying trial expired.live chat is not going through and i am struggling to get it install.

    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
    PS - you did not need to uninstall from your desktop to install on your laptop
    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both computer Cloud subscription activations may not be in use at the same time

  • Why does my indesign say trial expired when i just paid a monthly fee

    I paid a monthly fee for Indesign and it still says trial expired how do I update this to login and use my program

    Please refer below link :
    https://forums.adobe.com/thread/1820673

  • What does a subscription to the Cloud version of Acrobat Pro XI give exactly?

    If I subscribe to the Cloud version of Acrobat Pro XI, can I use it from any machine (Internet cafe, etc.)?
    LT

    Hi Le Toulousain,
    If you purchase single license you will be able to install and use it on two computers using Adobe id.
    To know more and exact information about Adobe Acrobat cloud subscription you may visit this link : http://helpx.adobe.com/x-productkb/policy-pricing/acrobat-pro-xi-subscription-faqs.html

  • Photoshop CC says trial expired

    My Photoshop CC says trial Expired.  I am showing my account as active and being charged for it.  I have downloaded all updates and am current.  I try to lisence software and it says I am not connected to the internet as I know this is not true as I m sending this letter.  I tried the chat and they say they are transferring me to the techincal dept and no one comes to help.  What do I do so I can get what I am paying for.

    Just tried those instructions Chris and it still comes up with the same thing that my trial has ended.  I can get into Photoshop CS6 as a stand alone.  However Lightroom just prompts me to get into CC and of course that turns out as a dead end.  On top of all that when I try to liscence the software I get a message that I am not on connected to the internet.  Really wierd stuff going on.  What is the best way to get a hold of someone from the activation group?

  • I used the trial run before but i purchased all the apps for 20.00 a month now. when i download it onto my computer it continues to tell me my trial has expired. i uninstalled the programs and then reinstalled them but it still says "trial expired" any id

    i used the trial run before but i purchased all the apps for 20.00 a month now. when i download it onto my computer it continues to tell me my trial has expired. i uninstalled the programs and then reinstalled them but it still says "trial expired" any ideas on what i can do? i payed already

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Warning that 30 day trial expired and I need to license my copy

    I have the creative cloud suite and I am getting ready to graduate college. I noticed something recently. Sense a couple days ago I cannot use premier pro even after I uninstalled and reinstalled it. I can use all the other creative cloud programs and photoshop, indesign, etc, however I cannot use premiere. When I click to open premier it says something about some 30 day trial expired and I need to license my copy. That's what I don't understand since I'm paying for creative cloud.
    I'm not sure what else to do.
    Any ideas would be gratefully accepted
    Message was edited by: Kevin Monahan Reason: to make title more searchable

    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html

  • I've recently upgraded to the paid version of Acrobat but whenever I try and run it, it crashes. HELP! please?

    I've recently upgraded to the paid version of Acrobat but whenever I try and run it, it crashes. HELP! please?

    You may find these articles useful:
    http://support.apple.com/kb/PH14176
    https://discussions.apple.com/docs/DOC-6162
    Ciao.

Maybe you are looking for

  • Adobe Bridge CS6 - Flash Galerie ohne Diashow

    Hallo zusammen, ich möchte zukünftig Dreamweaver für die Erstellung meiner webseiten nutzen (bisher Serif Webplus). Die Flash-Galerien sollen dabei in Adobe Bridge entstehen. Gibt es hier eine Möglichkeit, die "Diashow" wegzulassen? Mir genügt die Op

  • Requirement of  General Ledger Trial Balance Detail Report Date wise

    Thanks for your reply We have to requirement of General Ledger Trial Balance Detail Report Date wise. Please help for that. Thanks.

  • How to INSERT items using BAPI_SALESORDER_CHANGE

    Hello all, i am trying to insert a items into SALESDOCUMENT, i am making the following process. i have a SALESDOCUMENT from which a make a copy then i delete all the ITEMS and i try to insert the new one, i am trying to insert a new ITEMS which has r

  • Change Nokia 6230i settings

    Hello, I have a problem with my phone, my volume button doesn't work, so is there a way to change my volume settings using some kind of software ?

  • Black Border Placed Around Videos

    I upgraded from version 8 of Adobe Premiere Elements 64bit to 10. Using defaults AVI DVNTSC videos played back in GOM or Windows Media Player have a border (frame) about 20% of the image dimension. The characteristics of old and new are the same 720