Clumps of ink in my HP Officejet j4680 printer

I kept getting an ink error message for my HP Officejet j4680 printer. When I took out both the black & tri-color ink cartridges I noticed clumps of ink on the inside of the printer right below where the ink cartridges sit. Why did this happen & how do i clean it out completely? Thanks.

The area you are referring to is the service station. This is where the printheads are serviced to keep the nozzles from clogging. It is normal for ink to be in this area and cleaning this area is not necessary or desireable. (Attempts to clean this area are likely to damage the printer....)
Bob Headrick, HP Expert
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Where can I find the user guide instructions to the hp officejet J4680 printer?

I'm a novice and want to learn how to use my Officejet J4680 all in one printer. Where can I find the user guide instructions to the HP Officejet J4680 printer? Thank you for responding.

The user guide and other documentation for the Officejet j4680 can be downloaded from HP here.

How do I find out the ink levels in my OfficeJet 4500 printer and my Photosmart 5510 printer?

I have Windows 8.1 and cannot find an easy way to see the ink levels on my printers. Please help! Thank you.

Jan, welcome to the forum.
Here is a guide that will help you with your problem.
Also, here is the here is the Full Feature Software & Drivers for Win 8.1 and the printer. If the above link doesn't help you, install the software & driver for the printer.
Please click the "Thumbs Up+ button" if I have helped you and click "Accept as Solution" if your problem is solved.
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Officejet J4680 and windows 8.1

I went to the drivers section for my OfficeJet J4680 printer and downloaded the Full download for the printer so that I could install in on my new windows 8.1 64bit desktop pc. I had not problem installing or connecting the printer to the desktop (wireless connection only) and I can print. However, when I clicked to use the HP Solution Center I get a message that the HP Solution Center cannot run because my device installation is not complete. I did the same installation process that I had done on my old desktop running XP Pro and on the laptop running Vista Home Premium. But I get that message when trying to use the Solution Center on my new desktop running Windows 8.1 (64bit) Home version.
I did find some information at http://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/how-to-install-hp-j4680-printer-... regarding how to install the J4680 on Windows 8. However, I can't get any of the links from that page to even load. I am actually having all sorts of issues getting any of the HP pages to load - but I can access anything else on the internet without any issues.
I am guessing that there is an issue with HP links today, so I will try those steps at a later date (if in fact that is what I need to do to resolve the issue for the Solution Center not working on my Windows 8.1 64bit Home desktop).
Am I missing something? I do have the drivers for the printer (for the Vista laptop) available but I am guessing that those drivers will not work.
How do I get the Solution Center to work in Windows 8.1? The rest of that message states.... Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the start menu. There is no Help file in the start menu of the HP printer and I did check the HP update and it states that there are no new updates available for my system and that the drivers and software are up to date.
I am not sure what I should be entering in the MS Help section regarding this problem and it does state the HP help files
Any help would be so very much appreciated. Thank You

Hello @lmhjcr , Welcome back to the Forums! I hope you enjoy your experience
I noticed your posts about the error message "the device installation is incomplete" you are seeing when you attempt to install your printer on Windows 8.1. I am going to share some of my suggestions with you.
1. Check that Internet Explorer pop-up blockers are turned off before downloading the installer
Internet Explorer Pop-up Blocker: How do I turn off Pop-up Blocker?
Try to install
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning".
How to disable realtime scans
Try the install
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Try the install
I hope my post was helpful, thank you for posting in the community!
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
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I can't connect my HP office jet J4680 printer to my Macbook Air

My HP OfficeJet J4680 printer won't connect with my printer via USB. When I try to add it through system preferences it doesn't appear. It says I have no softwear to update so I'm not too sure what to do. Any ideas?
Thanks!

Here are a few ideas:
1. Make sure the SSID is being broadcast.
2. Make sure that DHCP is active.
3. Do not use MAC filtering (it is not a good security measure, anyway).
4. Change the router channel to 11.
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Laptop does not see wireless j4680 printer

I have an HP Officejet J4680 printer connected wirelessly to my HP desktop (Windows Vista os). I am attempting to print from my lenovo t500 laptop (Windows XP os) which is using the same wireless network as the desktop. I have set the printer as shared on the desktop and am trying to install the printer on the laptop but am not able to. When I use the 'Ass a Printer' Wizard I have tried both the Network and the local printer options. It does not see the printer at all. Any suggestions? The laptop is for work and I log on to business via VPN - do not know if thisis a factor.
Thanks in advance for any guidance
Jane

I am confused. You say that the printer is connected wirelessly to an HP desktop. Is this through a router? What kind?
While connected via VPN no other network devices can be accessed (like a networked printer) nor can any other device access the computer on a VPN.
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I am employed by HP

HP Officejet J4680 Installation Problem on Windows 7

I went to the HP website and downloaded the Full Software for my HP Officejet J4680 to install my printer wirlessly so I can scan (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77044-3&lc=en&dlc=en&cc=us&... but it will not install my printer. It installs the software and detects my printer but when it says that it is finishing installing my printer, a message pops-up saying it failed. I clicked Retry and it kept doing it, a red X shows up on the diagram.
I did a troubleshoot and it says my printer is off but it isn't. The blue light is on for wireless and everything. When I use Windows 7 and go into Control Panel and choose the Add A Printer option then it installs the drivers for it and can print but when I open HP Solution Center it says that it cannot detect any HP printers. Do I change the path of the printer?

Hello robert844. I understand you are experiencing driver issues with your printer. However, in order to assist you, I require the following information:
The model number of the printer. If you require assistance locating this information, please reference this document: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bpy21016
The operating system of the computer. If you require assistance locating this information, please reference this document: http://windows.microsoft.com/en-CA/windows/which-operating-system
How are you being told you have a driver error?
Please respond as soon as possible so I can assist you.
Mario
I worked on behalf of HP.

HP Officejet J4680 All-in-One printer is ghosted and renamed "HP Officejet J4680 Series (Copy 1)?

Printer Model, Notebook or Desktop Model Number: HP Officejet J4680 All-in-One Printer
Operating System (including service pack revision): Windows 7 64-bit Home Premium Service Pack 1
Error messages: None
Recent hardware or software changes made to the system: None
Problem Description: HP Officejet J4680 All-in-One printer is ghosted and renamed "HP Officejet J4680 Series (Copy 1) and a new printer appeared: HPD8D625 (Officejet J4680 series). I don’t know how this all came about or why?
I used the HP HPD8D625 for a while but it took a long time to began to print and only buffered a small amount. I went back to my stand by printer, but know my wife want to use the wireless network to do her printing, so I have to fix it.
Connection Method: Wireless
Diagnostic Summary
Troubleshooting performed: Yes
First Wireless Network Report:
Everything: Passed
Signal Strength: Excellent
Other networks detected matching your network name (SSID): No
Configuration Summary
Network Name: Correct
IP Address: Correct
Config Source: DHCP
Communication Mode: Infrastructure
Authentication Type: WPA-PSK
Encryption: Automatic (AES or TKIP)
Second Wireless Network Report:
Network Name: Was different
Of course that disrupted the whole report.

BH
Thanks for responding. What I did today was hard wire the printer to computer. then was able to get my original printer icon back and it was set as the default printer. I deleted the other icons, they were ghosted and I didn't what to use them. the one was a online printer going back to HP. Now I have to got my son to fix the remaining problem I have, with my messing around I somehow change the Network Name on the printer. He is a computer eng working on high tech cameras and also is the administrator of my machine. He has me locked out of administrative rights and for good reason, I wrecked a couple computers and when he built this one for me that was the rule. There is a little info that I don't have to finalize the last step in changing the Network Name back. I have run the printer from the printer control panel and it did find the correct Network and Network Name but is seemed like that is far as I could go. So I'm not that far from completing this project.
LH

HP officejet j4680 all-in-one paper jam issue

I bought HP officejet j4680 all-in-one two months ago from a dealer. Now it keeps telling me a "paper jam" which doesn't exist. I tried everything from the troubleshooting in HP website. The jam light just keeps blinking. Now I am so frustrated with this product.

@CAGY, take a look at this HP link on how to clear a jam.
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How do I print information on envelopes with the HP Officejet j4680 All-in-one?

I want to print information at the back of small envelope how do I set the envelop up to print?

Hi @RCCG_Power,
Welcome to the HP Forums!
I understand that you are wondering how to print envelopes with your HP Officejet J4680. I am happy to look into this for you!
Some questions for starters:
What is the size/type/weight of the envelope you are using?
What Operating System are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Please, take a look through this guide, 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing, select your Operating System, then printing envelopes.
For future reference, here is your printer's user guide.
Hope this is helpful!
RnRMusicMan
I work on behalf of HP
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Can I use Replacement Printer ink cartridges for HP officejet Pro 8610

I recently purchased an HP OfficeJet Pro 8610. I previously had an 8600. They both use the same ink cartridges. I had just installed some remanufactured 950 XL and 951 XL cartridges in the old printer and tried to use them in the new printer. Of course I got an error message that cartridges weren't HP but the printer would still work. I would like to know if I can use other remanufactured ink cartridges with the new printer or if there is some way for the printer to allow me to use other ink cartridges as the HP cartridges are way over priced for the consumers. I hope there is a person out there that is conservative like me and tries to find the best bargains on everything. Your solutions would be appreciated. I waited on HP Support Assistant for 10 minutes with a dialogue I would be connected to a technician in less than a minute. They must have been on break or some other excuse, so I thought I would try this instead. Blessings. John Richardson

Hey @rockhoundjohn
Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. - Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ; Should you refill your printer’s ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.
My personal recommendation is to buy the HP XL cartridges as they are more cost efficient, and be mindful in the printer you choose when buying an inkjet. The 8610 was a good choice. The expected page yield of the HP 950XL High Yield Black Original Ink Cartridge is 2300 pages. The regular size cartridge page yield is 1000, still good but the XL is by far a better value. Some of the Photosmart printers or Deskjets are great for what they are intended for, but do not have as good of a cost per page.
HP's recommendation; Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity, and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose an inkjet printer, make sure you consider your individual printing needs.
- Source
To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty; Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.
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HT3669 My HP Officejet J4680 is now useless in OS X 10.8, has anyone had success in getting the HP printer to work in Mountain Lion

I recently installed Mountain Lion, now my printer/fax/scanner is useless. If anyone has been able to fully use an HP Officejet J4680 please let me know how to get it to work, I am strongly considering on restoring my iMac to Snow Leopard where I can take advantage of my peripherals.

For users who's printer/scanner does not have a compatible driver from their manufacturer:
How do I scan or print with the driver from Apple Software Update?
Depending on your printer and the type of driver update, you might need to scan in a different way than you did before you installed Mountain Lion.
Scan from the Print & Scan window:
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Click the Apple menu (# ), and then click System Preferences .
Click Print & Scan (# ).
Click your printer in the left pane.
Click the Scan tab, and then click Open Scanner .
Click Show Details . The details of the scan display, including options to change scan settings.Figure 5: Show Details scanning screen# Image: Show Details scanning screen
Change any settings as necessary, and then click Scan .
NOTE:
Make sure to select either the Flatbed mode or the Document Feedermode, depending on your printer and how you plan to scan.
Hope this helps

Wireless Problems between laptop with OS Windows 7 64 bit and HP Officejet j4680 all in one

Hi I am having problems connecting wirelessly to a HP Officejet j4680 all in one printer, even though it has been connected wirelessly before, and also works fine with the cable in.
OS - Windows 7 64-bit
Error - driver errors, saying the printer is not compatible with windows 7 64 bit (however it has worked previously)
Changes to system - cannot remmeber making any changes to OS
Cheers

Uninstall the HP software using the uninistaller in the HP folder.
Restart your PC.
Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
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I am employed by HP

Officejet 8000 - Printer says out of ink even after installing new ink cart. and new head.

My Officejet 8000 - Printer says "out of ink even after installing new ink cart. and new print head. I have tried two new cart. and still gives me the error. A few times it will show all inks are full and print a page or two then says it is out of ink. At one point I even was able to clean the heads and align them but same thing occurs. What is wrong??

Hi Lee_S
Try printing a Self Test Page and see what the Cartridge status & Printhead status is like.
Printing a self test page
Please let me know how you get on..
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet J4680 won't stop printing

Hi,
Before I contact HP support, thougth I would see if anyone here can help.
I have just bought a J4680 all in one. Whenever I send anything to print (from any application), it keeps printing multiple copies until I delete the print job from my PC. Can any one shed any light on this or suggest a solution?
I am running Windows Vista Home Premium 32bit (all updates installed), and the all in one is connected via wi-fi. Have tried switching off firewall (Zonealarm) but same thing happens. Have un-installed and re-installed the printer and software but still the same.
Thanks in advance
Paul
This question was solved.
View Solution.

Just an update after contacting HP tech support, seems to have sorted out the issue.
In case anyone else has a similar problem here is what they suggested. (Four steps, if the first doesn't work, move on to the next)
Step 1: Set number of copies
Pretty self explanatory, make number of copies is set to one. Had obviously already checked this so moved on to next step.
Step 2: Restart the Print Spooler device
1. Open Administrative Tools. - Click system maintenance in control panel, then click administrative tools..
2. Double-click Services.
3. On the User Account Control window, click Continue.
4. Click Print Spooler.
5. Click Stop to stop the Print Spooler.
6. Click Start to restart the Print Spooler.
7. Click OK.
8. Restart the computerDidn't work for me, but others may have more luck.
Step 3: Print directly to the printer
1. In control panel click Hardware and sounds.
2. Right-click the printers icon.
3. Locate and click on HP Officejet J4680 All-in-One Printer icon
3. Click Properties.
4. Click the Advance tab.
5. Click Print directly to the printer.
6. Click OKThis did stop the first problem of the printer continuing to print, but left the document queued so when I sent anything else to print it got stuck in the queue and was unable to delete the first job in the queue.
Step 4: Install Alternate DriversThis step did the job, seems strange that I have to use drivers for another printer, surely HP should make sure its drivers work before releasing a product, or if they know these drivers work, why not ship these with the officejet and rename them?
Anyway, just add a new printer from the control panel, choosing the local option and LPT1 as the port, and select the HP 990c from the list as the printer to install. Once installed, right click on the printer within the printers folder and select properties (see previous step). Click the Ports tab, from here change the port to the one set up for the J4680

Clumps of ink in my HP Officejet j4680 printer

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