CM755A HP Officejet Pro 8500A Not Connecting

Bought my Officejet Pro 8500a in July, 2011.  Hooked it up via USB directly to my PC and it worked great for almost two years.  This past winter I started getting messages saying it was not connected.  I would power it off and back-on, remove and re-plug the USB cable and it would start working.  But this past May it stopped connecting at all.  Is it dead?  Is there anything I can do to fix?  This was a great printer and I am shocked that we are having what appears to be hardware problems after only two years.  The printer works fine as a copier or for printing from a memory card.  But it will not connect via USB or via wireless.  Is there anything I can do? 

Hi izzie1,
I understand you're having an issue with your Officejet 8500A connecting wirelessly. I will definitely do my best to help you to get it to connect again.
First, I'd like you to print a Network Configuration Page, which you can see how to do by clicking here. Once that page is printed you want to look at the URL(s) for Embedded Web Server. If it is 0.0.0.0 the printer is no longer connected and you will need to reconnect it. To reconnect it please click here and look for Wireless network connection, and follow down to where it shows you how to reconnect the printer using either the Wireless Setup Wizard on the front panel of the printer.
If when you print the Network Configuration Page and you see an IP address, instead of all 0's (examples would be 192.168.1.2 or maybe 10.0.1.1) then you will want to go to your computer, download and run the HP Print and Scan Doctor by clicking here and follow the instructions it presents you with.
I hope these steps are helpful, and I hope you have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

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    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

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    Hi,
    Please refer the link below to troubleshoot the issue.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&ju...
    Although I am an HP employee, I am speaking for myself and not for HP.
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    --Please mark the post that solves your problem as "Accepted Solution"

  • HP Officejet Pro 8500A A910a can't automatica​lly connect to wireless network

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    HI,
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    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

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    Sorry that you are having a problem printing. 
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    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

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    Hello @drlogan0, 
    Welcome to the HP forums.
    I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
    I would like to help.
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    Printer Does Not Maintain Wireless Connection
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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