CME 4.0 and b-acd

Hi all,
i have a problem with base acd and Call manager express:
Only dial-by-extension feature work! If a customer try to digit 3 or 4 (see aa-hunt parameters), the call go down and the response is a fast busy.
In attacch the configuration file with show ver, show ephone and show flash command.
Regards
Diego

Try:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00805f22e9.html

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CME 4.0(3) and B-ACD 2.1.2,2

Is anybody successfully getting and displaying the agent and call reports with the CME B-ACD? I am using the B-ACD reports that you can download from Cisco but am unsuccessful at getting all the data. I am running 12.4(XC)4 and B-ACD 2.1.2.2
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Try:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_configuration_guide_chapter09186a00805f22e9.html

Connect the powerbook 15"-Display with a new G5 dual and a ACD?

hi
i wonder if i could connect the pb 15" display with a new G5 dual and turn the pb off, only the display on?
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Hi purepeter --
i wonder if i could connect the pb 15" display with a new G5 dual and turn the pb off, only the display on?
that would be fun.
i am working with a pb 15" and a ACD 20" with Photoshop mainly.
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so if i buy a G5 dual now, i would have to buy a ACD30" for example to use one display for all the Photoshop Palettes and couldn use the pb 15" anymore?
I'm pretty sure that you can't use a PowerBook for it's display only. You already know, of course, that you can use the PowerBook, as a computer, with an external monitor, with or without the PB's own display running, but so far as I know you cannot use a PB solely for its display.
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-- JDee

New MBP and 23" ACD problem

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If you want the MBP internal LCD to shut off while using the external display, just utilize clamshell mode. Plug in an external mouse, keyboard and LCD. Close the lid and put the machine to sleep. Wake the machine by either clicking the mouse or pressing a key on keyboard. This will wake your machine and make the external display your main monitor. You can now open the lid of the MBP to allow the heat to escape.
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running the machine to allow for heat venting comming
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CME 3.3 and ITSP

I have CME 3.3 in cisco 2651 and I have 3 ethernet interfaces.
I can telephone between the internal devices without problems.
If I want to telephone to the PSTN and I don't have PSTN cards installed in the chassis, Is there any possibility to route the calls to a ITSP and going to the PSTN?
If yes, Which requirements I need? Is it possible to assign DDI numbers of foreign countries?

It depends on what kind of protocol the VOIP service provider uses. You may use dial-peers (voip) on the router and send the call as a H323 or SIP call. you can set up either dial-peers and point to a telco's gateway ip address. If they will route your international calls you definitely can set up patterns to route calls to foreign countries.
HTH
Sankar
PS: please remember to rate posts!

New MBP and 24" ACD

I found this post on another forum and was interested to know if anyone on here has similar issues, I am thinking of buying this combo
"I previously owned the "first generation" of unibody MacBook Pro when it was released back in 2008. I purchased 24-inch Apple LED Cinema Display with it. The two worked fine together and have enjoyed the combination.
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Quote: "The new integrated GPU is not powerful enough, or it just chooses not to, to run attached display. When the LED Cinema Display or any other external display is connected, even under a low power consumption situation, it will run under discrete GPU full time."
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Perhaps it is sensing the lid being closed and going into standby.
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<http://store.apple.com/us/product/MB571Z/A?fnode=MTY1NDA5OQ&mco=MjkyNjI0Mg>

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ACD and AA error in CME 4.0

Hi,
Im implementing ACD feature with app-b-acd-aa-2.1.0.0.tcl and app-b-acd-2.1.0.0.tcl scripts. When I run it on a 12.4-6T IOS (CME 3.4) it works perfect. I recently upgraded to 12.4 XC IOS (CME 4.0) and the service stop working. The symptom is this:
When I press an option that points to a aa-hunt , the call is inmediately disconnected from the caller point of view but the call stays internally in a queue until timeout expires. That represent a major problem besides the obvius , and is that the fxo on the router stays seized and after a few minutes of customers calls , all fxo gets seized.
Does anyone can help me on how to correct the script
thanks
I have several debugs attached

Hi Luis,
Im using this image:
System image file is "flash:c2800nm-adventerprisek9-mz.124-9.T.bin"
AVVID5#sh telephony-service
CONFIG (Version=4.0(0))
=====================
Version 4.0(0)
And works good, I attach my config hopefully can help u, if not I would open a case with CCME team to go deeper.
HTH
application
service queue flash:app-b-acd-2.1.0.0.tcl
param call-retry-timer 15
paramspace english index 1
param service-name queue
param queue-len 10
paramspace english language en
param second-greeting-time 60
param queue-manager-debugs 1
param max-time-vm-retry 2
param max-time-call-retry 600
param voice-mail 4999
paramspace english location flash:
param aa-hunt1 4010
param max-extension-length 4
param aa-pilot 4000
param aa-hunt2 4020
param number-of-hunt-grps 3
param dial-by-extension-option 3
param handoff-string aa
param welcome-prompt flash:en_bacd_welcome.au
service load aa
service aa flash:app-b-acd-aa-2.1.0.0.tcl
param aa-hunt2 4020
paramspace english index 1
param number-of-hunt-grps 3
param dial-by-extension-option 3
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-hunt1 4010
param max-extension-length 4
param aa-pilot 4000
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt flash:en_bacd_welcome.au
param call-retry-timer 15
param max-time-call-retry 600
param voice-mail 4999
param service-name queue
dial-peer voice 4000 voip
corlist outgoing MANAGER
description AA Application
service aa
destination-pattern 4000
voice-class codec 1
session target ipv4:192.168.100.105
incoming called-number 4000
no vad
sh flash:
16 18346 Jul 14 2006 17:30:54 -06:00 app-b-acd-2.1.0.0.ReadMe
17 24679 Jul 14 2006 17:30:54 -06:00 app-b-acd-2.1.0.0.tcl
18 33870 Jul 14 2006 17:30:54 -06:00 app-b-acd-aa-2.1.0.0.tcl
19 75650 Jul 14 2006 17:30:56 -06:00 en_bacd_allagentsbusy.au
20 83291 Jul 14 2006 17:30:56 -06:00 en_bacd_disconnect.au
21 63055 Jul 14 2006 17:30:56 -06:00 en_bacd_enter_dest.au
22 37952 Jul 14 2006 17:30:56 -06:00 en_bacd_invalidoption.au
23 496521 Jul 14 2006 17:30:58 -06:00 en_bacd_music_on_hold.au
24 123446 Jul 14 2006 17:31:00 -06:00 en_bacd_options_menu.au
25 42978 Jul 14 2006 17:31:00 -06:00 en_bacd_welcome.au
HTH

CME and user services

Can someone please tell me if CME allows users to configure their own speed dials and services using a url like on the CCM? If possible, can you please let me know what I would have to configure to allow this functionality? Thank you.

Hi Rose,
My understanding is that the "Personal" Speed dials can only be changed via the User's IP Phone except for User's who are running Extension Mobility (who can use the GUI interface). There is some excellent info in the last doc attached below;
To use a phone user account in the Cisco Unified CME GUI to configure speed dials on a phone that is enabled for Extension Mobility, Cisco Unified CME GUI 4.2.1 or a later version must be installed on the Cisco router.
Cisco Unified CME GUI Support
The Cisco Unified CME GUI provides a web-based interface to manage most system-level and phone-based features. In particular, the GUI facilitates the routine additions and changes associated with employee turnover, allowing these changes to be performed by nontechnical staff. The GUI provides three levels of access to support the following user classes:
â¢System administrator-Able to configure all system-level and phone-based features. This person is familiar with Cisco IOS software and VoIP network configuration.
â¢Customer administrator-Able to perform routine phone additions and changes without having access to system-level features. This person does not have to be familiar with Cisco IOS software.
â¢Phone user-Able to program a small set of features on his or her own phone and search the Cisco Unified CME directory. In Cisco Unified CME GUI 4.2.1 and later versions, phone users can use the GUI to set up personal speed dials for an Extension Mobility phone. The same credential for logging into an Extension Mobility phone can be used to log into the Cisco Unified CME GUI.
The user name parameter of any authentication credential must be unique. Do not use the same value for a user name when you configure any two or more authentication credentials in Cisco Unified CME, such as the username for any Cisco United CME GUI account and the user name in a logout or user profile for Extension Mobility.
The Cisco Unified CME GUI uses HTTP to transfer information from the router to the PC of an administrator or phone user. The router must be configured as an HTTP server, and an initial system administrator username and password must be defined from the router command-line interface (CLI). Additional accounts for customer administrators and phone users can be added from the Cisco Unified CME router using Cisco IOS software commands or from a PC using GUI screens.
Enabling the GUI
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmegui.html
Configuring Speed Dial
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmespeed.html
Hope this helps!
Rob

CME 4.0 and b-acd

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