CME 4.1 Missed call dialing

I have a customer with a CME system who is trying to dial direct from the missed call directory. Unfortunately, I do not know how to automatically prepend a 91 to the missed call clid entry for outbound dialing in CME. Help would be appreciated.

One way to accomplish this is using translation rules. Take a look at the following post.
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1dde95ab
Hope this helps.
Brandon

Similar Messages

Phone won't dial out. Old phone received missed calls yesterday instead of my new phone.

Current phone suddenly won't dial out. Yesterday my old phone (which I use for WiFi only and which has not been activated for about 1 year) started receiving calls instead of my current phone. I was not around to answer them, but they only registered as missed calls on my old phone.
Today I tried making a call and my current phone won't dial out--trying to dial any number just gives me silence and then it disconnects after 30 seconds or so. I tried dialing out on the old phone, but it gives me a roaming message and wants me to either buy a calling PIN or call collect to dial out. On my current phone I can still use data/internet fine and I think texting still works (tested by texting my own number and I received the text).
I've tried powering off the old phone for a while and then restarting the new phone, but it didn't help... I can't call verizon since I can't dial out and its saturday night so it looks like their chat is offline..
How can I fix this? Help is greatly appreciated!

Thanks for the reply.
Unfortunately *611 does not work -- like all numbers I try to dial, it goes to the "dialing" screen then does nothing for about 30 seconds, then it disconnects.
*228 Brings up a message box that says "a verizon wireless sim card has activated your service and updated your phone's roaming capabilities. Your phone number is [my number]" The problem is not fixed however.
I should also clarify that I have been using my old phone for wifi/mp3 playing just fine for the past 1 year without experiencing this problem ever before. My current/newer phone has been working fine right next to it all that time. I did just pull my old SIM card out of my old phone just now in case that might help (should have done that a long time ago). I also removed the battery. That was several hours ago, still having the problem after rebooting the new phone and testing many times.
Using another person's phone I have now verified that I can't make or receive any calls on my new phone, but I can send and receive text messages as well as use mobile data/internet. The newer phone is an LG G2 and the old phone is a Galaxy Nexus if that matters.
Thanks for the help so far

My iphone4 disconnecting calls after 3 rings and show these calls as "missed calls" while the person who calls me still hear a dial ring. this started to happend after i upgraded to ios 7.0.4 please advise

my iphone4 disconnecting calls after 3 rings and show these calls as "missed calls" while the person who calls me still hear a dial ring. this started to happend after i upgraded to ios 7.0.4 please advise
this is really frustrating since i cant pick up calls with only 3 rings and i always miss them
i tried to restore like 3-4 times, didnt help
even tried to set the iphone as a "new iphone" on itunes and it didnt help

Generally, when going out of the country and using a foreign SIM, carrier files can be changed. Go to Settings>General>About>and look at Carrier? What does it say? You may have to perform a restore. You can try a restore from a backup, that would reinstall the iOS, and would provide the latest AT&T carrier file as well. See if this will fix the problem.

Exchange UM 2010 Missed Call Notifications removes extensions

We have integration of Lync Server 2010 and UM 2010. Our internal users don't have a DID, just extensions off our main number. When a user is enabled for UM, they get a missed call notification from UM. The trouble is, telephone number is displayed correctly,
with extension but the link behind it strips the extension. For example it shows work number 222-333-4444 x4422 but if you hover the mouse over it, the actual link reads tel: 2223334444 which is the main number.
If I disable UM for this user, then Lync gets to send the missed call notification, and in this case the link reads tel:+12223334444;ext=4422 and when a user clicks on it, the Lync client dials the extension vs the main number.
MS Support tells me this is by design. Is there a way to configure this to where UM will pass the extensions in the link.

Is there at least a way to hide the "Work:" field or make it non-clickable, so users are not sent to the wrong place?

Adding prefix to Missed calls

Hi
Please Help me out here . My client wants to redial numbers coming in missed calls and received calls but calls are drooping when redialed.This is because number which shows on cisco phones is either 9XXXXXXXXX(LOCAL CELL PHONES) or 22XXXXXXXX but
Route Patterns ACTIVE as of now on CUCM:
0.[2-6]XXXXXXX -Local PSTN
0.[7-9]XXXXXXXXX -LOCAL CELL PHONES
I reffered few forums Disscussion and links but they are very confusing . We are using H323 AND MGCP (we want it on Priority) gateway where E1s terminated.
Please Suggest at earliest ,I Hope to resolve this soon with your help.
Regards

Option 1: Goto Service Parameters - Select the Server - Select Services Cisco CallManager - Click on Advanced, Now search for Incoming Calling Party National Number Prefix - MGCP and add your access code (9) which you use for dialing outside.
for H323 gateway:
voice translation-rule 1
rule 1 /^/ /90/ type national national
voice translation-profile incmng
translate calling 1
You can apply this translation profile to voice port (E1) or dial peer.
Suresh
Suresh

Missed call notification in lock screen

I have an iPhone 4S running iOS 5.0.1 and I discovered a potential security/privacy issue. Generally, when apps are configured so that they leave a notification on the lock screen, you can actually swipe the notification itself (rather than the "slide to unlock" bar at the bottom of the screen). When you do this, you are still asked for your password to unlock the phone, but you are taken directly to the associated app after the phone is unlocked. The problem is, when you swipe a "missed phone call" notification from the lock screen, the number is immediately dialed! You are not required to enter your password first!
I won't go into the reasons why you possibly wouldn't want this to happen - I'll leave that to the individual to figure out. The point is, if the phone is locked, you should only be able to make non-emergency calls. Period. I called Apple Support to inquire about this issue and the best they could come up with is to set the phone app so that notifications aren't viewed from the lock screen (Home > Settings > Notifications > Phone > View in Lock Screen = OFF). While this does in fact secure my phone, it also takes the "Smart" out of "Smart Phone." You see, I would like to be able to take a quick glance at my phone to see if I missed any calls (without first unlocking it), then if I choose to return a missed call, I should have to enter my password before the call is made. In other words, the phone app should act like all the other apps in this regard. After all, other smart phones often have an LED that flashes to notify you of missing calls (without the need to unlock the phone first). Come on Apple, we know you can do better than this!
It seems strange that if I get a notification on my lock screen about some breaking news from "The New York Times" app, that I have to enter my password to view it (after swiping the notification). It's as if the news is some big secret that we don't want "unauthorized users" to view, yet the phone allows anyone to return a call from my lock screen without first unlocking it.
At the very least, there should be a setting to allow the user to choose how this action is handled.

Check the bottom of this
http://talk.sonymobile.com/t5/Software-Updates/Lollipop-New-Features/m-p/955490#U955490
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Missed Call Notification in Exchange 2010/2013 coexistence mode

Dear all,
Context:
Lync 2013 Enterprise Voice, Exchange 2010 and Exchange 2013 in coexistence mode
Waiting complete migration, some users are always on exchange 2010
UM role is installed on both exchange server
The exchange servers UM are attached to only one UM Dial Plan
Scenario :
A call to a lync user. The caller hang-up before user announcement
Problem: Missed call notification doesn't work for user on Exchange 2010 (it's work fine for user on Exchange 2013)
Voice Messaging works fine
Troubleshooting / SIP Traces:
SIP Info is always send to Exchange 2013 even if user is on exchange 2010
SIP Info sent from Lync FE to Exchange 2013 UM :
TL_INFO(TF_PROTOCOL) [0]6330.3AE8::02/12/2015-12:25:23.575.015c018e (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[1718622663]
>>>>>>>>>>>>Outgoing SipMessage c=[<SipTlsConnection_13ECA29>], 192.168.5.110:49786->192.168.5.203:5061
INFO sip:outlook.mydomain.com:5061;ms-fe=exchange2013-UM.mydomain.localdomain;transport=Tls SIP/2.0
FROM: <sip:A410AA79-D874-4e56-9B46-709BDD0EB850>;epid=8C75BE2D95;tag=35c2d8a65a
TO: <sip:exchange2013-UM.mydomain.localdomain;opaque=app:rtcevent;transport=tls>;epid=C4C2F4F6BA;tag=ac126413f
CSEQ: 43 INFO
CALL-ID: 535a07e2-8e82-4d13-8e03-bf43ad97602d
MAX-FORWARDS: 70
VIA: SIP/2.0/TLS 192.168.5.110:49786;branch=z9hG4bKd66442be
CONTACT: <sip:LyncFE-2013.mydomain.localdomain;transport=Tls>
CONTENT-LENGTH: 454
USER-AGENT: RTCC/5.0.0.0 Inbound Routing (Microsoft Lync Server 2013 5.0.8308.726)
CONTENT-TYPE: application/ms-rtc-usernotification+xml
- <UserNotification>
       <User>sip:[email protected]</User>
       <EumProxyAddress>EUM:[email protected];phone-context=UMDialPlan.mydomain.localdomain</EumProxyAddress>
       <Time>2015-02-12 12:25:23Z</Time>
       <Template>RtcDefault</Template>
    + <Event type="missed">
</UserNotification>
------------EndOfOutgoing SipMessage
Answer from Exchange 2013 UM
TL_INFO(TF_PROTOCOL) [1]6330.2DF4::02/12/2015-12:25:23.642.015c2481 (S4,SipMessage.DataLoggingHelper:sipmessage.cs(774))[1718622663]
<<<<<<<<<<<<Incoming SipMessage c=[<SipTlsConnection_13ECA29>], 192.168.5.110:49786<-192.168.5.203:5061
SIP/2.0 200 OK
FROM: <sip:A410AA79-D874-4e56-9B46-709BDD0EB850>;tag=35c2d8a65a;epid=8C75BE2D95
TO: <sip:exchange2013-UM.mydomain.localdomain;opaque=app:rtcevent;transport=tls>;tag=ac126413f;epid=C4C2F4F6BA
CSEQ: 43 INFO
CALL-ID: 535a07e2-8e82-4d13-8e03-bf43ad97602d
VIA: SIP/2.0/TLS 192.168.5.110:49786;branch=z9hG4bKd66442be
CONTENT-LENGTH: 0
SUPPORTED: ms-dialog-route-set-update
SERVER: RTCC/5.0.0.0 MSExchangeUM/15.00.0995.028
ms-diagnostics-public: 15642;reason="Lync SIP INFO notifications are not supported for legacy users. User: EUM:[email protected];phone-context=UMDialPlan.mydomain.localdomain"
------------EndOfIncoming SipMessage
Gerald Cheminant

Hi,
This behavior is by design. Exchange 2010 server is not going to accept any SIP messages from Exchange 2013 server because it is not listed as UM IP Gateway. Therefore, even if Exchange 2013 redirected the SIP INFO packet to Exchange 2010, it will fail.
During migration\coexistance scenario, this feature (Missed call notifications from Lync server) will not work for legacy users whose mailbox is still in Exchange 2010.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Add prefix 9 for incoming calling number of missed call only.

Dear,
I am wondering how to add the prefix 9 to incoming calling number of missed calls only, not the calling alerting number on the phone screen. For example, the local user 472 2001 calls our DID 482 3001 along with the calling number 472 2001 on the dialed phone screen, if I missed this call, in the directory missed call I can see 94722001.
I know I can add the prefix in the field incoming called party subscriber prefix on the gateway page, but when I do this, all of the calling number information show 9.
Thanks,
Kirin

If I understand you correctly, you would like to only change the missed calls/placed calls on your phones without changing the digits?
If you have an PRI, you can use this translation rule to change calling ID only on inbound calls:
Translation pattern to modify Caller ID to add a 9
voice translation-rule 1
Rule # /match/ /set/
(^.= Match anything begining with any number)(*= one or more digits) tranlasate to (9& = Take whatever is in the match phase and plug it in here)
rule 1 /^.*/ /9&/ type subscriber subscriber (subscriber = ton(Ton=Type of number) value local area)
rule 2 /^.*/ /91&/ type national national (national = ton value long distance area)
rule 3 /^.*/ /9011&/ type international international (international = ton value international area)
Config t
voice translation-rule 1
rule 1 /^.*/ /9&/ type subscriber subscriber
rule 2 /^.*/ /91&/ type national national
rule 3 /^.*/ /9011&/ type international international
voice translation-profile INBOUND_PSTN
translate calling 1
voice-port X/X/X
translation-profile incoming INBOUND_PSTN
Let me know if this helps.
John

How to recover Missing speed dials Assistant Console Lost after DBreplication problems

Hi everyone,
Does anybody knows where i can recover lost speeddials (contacts) from Assistant Console (IPMA Solution) in Call Manager Backups or RTMT files?
I have 1 cluster with 2 call managers 7.1.3 (PUB and SUB) , the phones registered to SUB and the IP of PUB configured in Assistant Console settings.
I had a problem with replication of database between the 2 cucms , after i resolved the problem the IPMA solution start to work but some assistants lost part of their contacts in aplication , seems like they return to an old state , they not lost all , but some contacts (maybe the last added) .
My question is that i want to recover , somehow , the lost contacts , even in the "paper" format , in pub or sub.
I know tht i can restore the old database , but maybe the old database was corrupted because of dbreplication problems.
I read already the "Troubleshoot Missing Speed Dials Issue in IPMA Document ID: 111006" : http://www.cisco.com/image/gif/paws/111006/ipma_speeddail-00.pdf
and its useful only to backup the actual contacts , not the missing ones.
Best Regards.

Hi Robert,
We have exactly the same issue.
We have opened a TAC case and the workaround was to download the new IPMA client from the Cisco website but unfortunatly that haven't solved the issue...
Have you found something on your side ?
Regards,
Nicolas

Problem after missed call

Dear,
When some one call me and I can't answer. There could be a missed call. However, my phone displays the picture above and I can not do anything with the phone. So i need to push the Power button to restar phone.
Please help me, I try to restore my phone 3 times, but the problem is still happenned.
Thanks & Best regard

wardcst24 wrote:
I Have Sent my Phone in 4 Times and they are having me send it in for # 5
They sent a NIB Phone last Time And I Activated it and with in 2 Hours it was Missing calls.
The Calls go to Voice mail after the 5th ring when I called and my Phone Does not Ring.
Until you hit power Button to Wake it up
If you are Having This Problem Please Post So we can see How Common and How many are having this Issue.
Thanks
This person tells the problem better than I So hope they don't mind me putting this in.
Ever since the software upgrade my phone sometimes does not receive incoming calls when it's in sleep mode. It doesn't wake up, ring, buzz or anything. It doesn't record the missed calls in the Call Log. And if the caller left a voice message, it doesn't show the voice mail puzzle piece in the unlock screen.
This afternoon my wife tried calling me while my phone was asleep (screen saver on , but not powered off).
She was using her ATT wireless. We were in the same room, and she had here speaker on. So I could hear
her phone dialing and my line ringing. Nonetheless, there was no response from my phone for several rings. So I pressed the right side button, woke up my phone and unlock it, then it began to ring!
Later I tried calling my phone from my work phone while it was sleeping. It woke by itself up and rang immediately. This was an ATT land line.
What is going on?
I looked through every menu I could find to see if there is a setting I need to change. I can't find anything relating to this problem. Could it be an issue with Verizon vs ATT Wireless?
I would greatly appreciate any help!

Cisco 69xx missed calls as service URL at a feature button

Hi,
can anybody help me to use "Missed Calls" as a service URL (Standard IP phone service) at a Cisco 6941 at a feature button?
Referring to this thread (https://supportforums.cisco.com/thread/1003641) it should work at a Cisco 69xx phone.
I just copied the phone service "Missed Calls" and changed "directory" to "Standard-IP-phoneservice".
The service URL I don`t changed and it`s still "Application:Cisco/MissedCalls".
When I try to use this copied phone service at a Cisco 6941 as a URL at a feature button next to the line-button I always get back a XML-error.
Is the service URL "Application:Cisco/MissedCalls" still correct when I try to use Missed calls as a Standard IP phoneservice?
The load at the Cisco 6941 is SIP 9.3.3.2.
I also tried SCCP instead of SIP but it`s still not working.
BR
Michael

I think I found something. I tried it on CIPC - SCCP, nothing was displayed on the Phone when the button was pressed. Testing with other phone models now.
Here are the instructions if someone else is also intrested:
Adding an IP Phone Service to a Phone Button If you want to do so, you can assign the service to a phone button (a speed dial button) that is configured as a service URL. By default, the IP phone service can display under the Directory, Message, or Services button/options on the phone, depending on your configuration in the IP Phone Services Configuration window, so you only need to add an IP phone service to a phone button if you want the service to display as a speed dial. You can only perform this procedure for IP phone services that are not marked as enterprise subscriptions. Perform the following steps to add a service to a service URL button. Procedure
Add the service to Cisco Unified Communications Manager (see IP Phone Service Configuration Settings).
Customize a phone button template by configuring a Service URL button (see the "Phone Button Template Configuration Settings" section on page 73-1).
Add the customized phone button template to the phone (see the "Configuring Cisco Unified IP Phones" section on page 67-30).
Subscribe the service to the phone (see the "Configuring IP Phone Services" section on page 67-35).
Add the service URL to a phone button (see the "Configuring Service URL Buttons" section on page 67-38).

Cisco 69xx missed calls as service URL at feature button

Hi,
can anybody help me to use "Missed Calls" as a service URL (Standard IP phone service) at a Cisco 6941 at a feature button.
As discussed in this thread it should work -> https://supportforums.cisco.com/thread/1003641
I just copied the phone service "Missed Calls" and changed "directory" to "Standard-IP-phoneservice".
The service URL I don`t changed and it`s still "Application:Cisco/MissedCalls".
When I try to use this copied phone service at a Cisco 6941 as a URL I always get back a XML-error.
Is the service URL "Application:Cisco/MissedCalls" still correct when I try to use Missed calls as a Standard IP phoneservice?
The load at the Cisco 6941 is SIP 9.3.3.2.
I also tried with SCCP instead of SIP but still the same error.
BR
Michael

I think I found something. I tried it on CIPC - SCCP, nothing was displayed on the Phone when the button was pressed. Testing with other phone models now.
Here are the instructions if someone else is also intrested:
Adding an IP Phone Service to a Phone Button If you want to do so, you can assign the service to a phone button (a speed dial button) that is configured as a service URL. By default, the IP phone service can display under the Directory, Message, or Services button/options on the phone, depending on your configuration in the IP Phone Services Configuration window, so you only need to add an IP phone service to a phone button if you want the service to display as a speed dial. You can only perform this procedure for IP phone services that are not marked as enterprise subscriptions. Perform the following steps to add a service to a service URL button. Procedure
Add the service to Cisco Unified Communications Manager (see IP Phone Service Configuration Settings).
Customize a phone button template by configuring a Service URL button (see the "Phone Button Template Configuration Settings" section on page 73-1).
Add the customized phone button template to the phone (see the "Configuring Cisco Unified IP Phones" section on page 67-30).
Subscribe the service to the phone (see the "Configuring IP Phone Services" section on page 67-35).
Add the service URL to a phone button (see the "Configuring Service URL Buttons" section on page 67-38).

Missed calls as service url at 6941 doesnt work

hi,
i'm configured the preinstalled phone service "missed calls" from cisco as standard ip phone service and put it at a service url phone button. at a 79xx phone this works fine, i press the button and the "missed call" list appear. if i configure the same at a 6941 phone at first the service doesnt appear at the service list at phone and at second, the service url button is right at the phone, but if i press it, the message "Error!: services unavailable" appears.
CUCM is 7.1.3
phone loads for 6941 is 8.5.3
somebody can help?

I think I found something. I tried it on CIPC - SCCP, nothing was displayed on the Phone when the button was pressed. Testing with other phone models now.
Here are the instructions if someone else is also intrested:
Adding an IP Phone Service to a Phone Button If you want to do so, you can assign the service to a phone button (a speed dial button) that is configured as a service URL. By default, the IP phone service can display under the Directory, Message, or Services button/options on the phone, depending on your configuration in the IP Phone Services Configuration window, so you only need to add an IP phone service to a phone button if you want the service to display as a speed dial. You can only perform this procedure for IP phone services that are not marked as enterprise subscriptions. Perform the following steps to add a service to a service URL button. Procedure
Add the service to Cisco Unified Communications Manager (see IP Phone Service Configuration Settings).
Customize a phone button template by configuring a Service URL button (see the "Phone Button Template Configuration Settings" section on page 73-1).
Add the customized phone button template to the phone (see the "Configuring Cisco Unified IP Phones" section on page 67-30).
Subscribe the service to the phone (see the "Configuring IP Phone Services" section on page 67-35).
Add the service URL to a phone button (see the "Configuring Service URL Buttons" section on page 67-38).

Message Indicator Options - Can I turn off missed calls indicator, but keep indicator for

Can I turn off missed calls indicator, but keep indicator for other messages? i.e. voicemails etc.

Yes you can.
Press the green dial key to enter the call log > Menu key > Options > Call Logging and set the logging to NONE and save.
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Missed Calls (add prefix)

is there an automated way to prefix a "9" to the
"missed call" number without having to edit and manually adding the 9 ?
Yes I know ... lazy $%#, not me, this is a customer request.
thanks

That is the only way to do if you have H323 gateway however if you have a MGCP gateway no need for all that, go to service parameters and choose call manager and then click on the Advanced link on the right, there are parameters called National, International, subscriber and unknown number prefix, put in 91,9 whatever you want to prefix and you are done
The other way to do for an H323 gateway is to have translation rules on the router such as
translation-rule 1 ^0 910
translation-rule 1 ^1 911
and so on and reference the rule in the voip dial peer pointing to CCM

CME 4.1 Missed call dialing

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