CMR Bill of $685.92 ?????

This is my first post and I would greatly appreciate some assistance.or advice with CMR Claims, the billing agent for Verizon repairs. 
I had a gardener break my FIOS line while planting on April 5, 2014.  I called the Verizon Technical Support line and explained the situation and they told me that because the break happened outside the house "I WOULD NOT BE CHARGED FOR THE REPAIR".  Verizon showed up and ran a new line, then a few days later they came out to bury that line, and at no time did either technician mention I would be charged.
Today I received a bill in the mail for $685.92 on Verizon stationary with a phone number to CMR Claims out of Oklahoma City for "Verizon cost to repair".  I called CMR and there are no customer service people, only collections people.  They didn't care about me or my conversations with Verizon Technical Support, only about collecting the money.  {edited for privacy} offered a 15% discount on the $685.92, but only if I paid immediately over the phone which leads me to believe that she is on commission.  When I asked to speak with a CMR supervisor Marzette told me that if I went that route or if I tried to contact their legal department then I would have to pay the full amount.
My next call was to Verizon Customer Service who is powerless to help because they are notthe ones billing for the repair.  My contract is with Verizon, and I called in for the repair into Verizon who told me I would not be charged, so why are they handing me off to this 3rd party who offers no resolution?  Take a look at CMR's website and you will see that they pride themselves on successful collections. 
Thanks in advance for some advice.
{edited for privacy}

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

  • CMR bill

    I too am having this issue.  My cable got cut with water leak.  I was assured by Verizon Rep when I called in that I would not be billed for this and that it happened all time.  Today I got a bill from CMR.  Please help VZagent.  

    I too have the same issue with "CMR Claims" acting in the name of/on the behalf of Verizon.  Back in May of this year (2014) while planting a new bush in one of my yard's flower beds, a hired helper put a shovel through and thereby cut our FIOS line.  The line was not where it should have been (along the side of the driveway) and instead was out in the middle of the flower bed and only a 2-3 inches deep (Texas Utilities Code requires a minimum depth of 18" or greater for utility lines).  With no cable, internet, or phone I called Verizon on my cell and they came out the next morning and laid a temporary line to restore our service.  Great, prompt service!  Thanks for that! The Verizon repair technician told me that this happens all the time because Verizon only buries these lines a few inches down because it is quick, fast, and cheap.  The next week another Verizon crew came back and buried the line using that same, exact method to bury the new line from the street to my house - just barely opening up the ground to slide the FIOS cable in there a few inches deep. Next regular bill came and no charges for anything concerning that so I thought all was good.  But then a few weeks later I get a bill with Verizon's logo on it and an address for "CMR Claims Department PO Box 60553 Oklahoma City, OK 73146" indicating it is a Damage Claim for "Verizon Cost to Repair" in an amount of $515.79.  And a few weeks later I received a call from "CMR Claims" inquiring about when and how I was going to take care of this charge.  When I complained to the CMR agent that I didn't think I should be charged for this at all the agent said that CMR can only reduce the amount some and only Verizon had the ability to waive the fee totally and I should contact Verizon about that if that is what I wanted. So I started by emailing Verizon Customer Service about it.  The replies I got indicated that they knew nothing about any such charges or even about CMR.  So I ignored it for awhile and went on. Then I started getting more harassing calls from CMR.  So I then called Verizon Customer Service (on 11/4/14) and both the Customer Service Agent I spoke with and the Finance Department Agent he got on the phone said that they showed that I had ZERO outstanding debt with Verizon for a damage repair at any time and that my account was in good standing as far as Verizon is concerned.  Again, there's was nothing that I owed Verizon at all according to them. After filling out an online Verizon Customer Service Survey and complaining about this issue, I thought perhaps the combination of all of this would solve everything with my supposed charges being waived/wrote off.  Nope! Still yesterday (12/3/14) I just received another call from CMR saying that they have heard nothing from Verizon about this and that I still owe the $515 (even though according to Verizon, I don't have any debts that they can see and my account is in good standing). This is very troubling in many different ways.  First, as a long-time Verizon FIOS customer (probably since circa 1999-2000) at two different residences, that never paid anything close to $500 ever to have Verizon FIOS installed as a service, I don't feel that is fair to be charged that much - especially for a repair job that is a direct result of the company's chosen method (which defies Texas Utility Code recommendations for proper safe underground depth of utilities) of burying these cables in the ground.  If Verizon chooses this barely put it in the ground method because it is quick and easy and especially cheap for the company, then bite the bullet and absorb the cost of repairing a customer's line when it gets accidently cut during yard work/landscaping - that's just a hazard of that installation method/business model!  To turn around and charge your customer a big bill for these is beyond bad business - especially in today's very competitive service world. Secondly, for a customer to call into Verizon Customer Service and they (and even your Finance Department) have no record or really even any idea that this CMR Claims company is handling these "damage claims" in the name of Verizon, is incredibly bad customer service.  What it looks like and smells like is that Verizon does not want people to know that they are turning over or selling to this CMR company in OKC their write-off debts. This seems highly likely especially with the fact that I see online on these very Verizon Forums that this "cut line/CMR Claims" issue seems to occur regularly with people like myself complaining about it to Verizon and they also report that Verizon Customer Service doesn't seem to know about CMR.  And to top it all off then here in these forums Verizon tries to be "hush - hush" about it and turn it over to an agent through a "Private board" and a closing of the case soon after that.  It sure has the appearance of Verizon trying to hide this from the public at large because it is what it is - a BAD PR disaster waiting to happen!   But if you keep charging your customers for these debts you should just be absorbing as a cost of doing business, then they are not only going to leave your business as a customer, they are also going to start spreading the news about this bad business practice to more and more people through the use of social media and the internet at large - which in turn will have more of us either "cut the cable" or go to a competitor of yours for service. I await my escalation to a Verizon Agent and somehow finding "My Support Cases" here to see if you guys will pony-up and do the right thing for your loyal customers! Sincerely, Ron S.

  • Gas Billing G 685, CONDET, THGDATUM and Move-Out Processing

    Hello,
    according to G 685 the THGDATUM of a meter reading result should be set to the last day of the previous month,
    or of the month before that (if no gas factors are available for the previous month). The customer has implemented
    an exit in EDMMR002 which does exactly that - each result gets an appropriate value in THGDATUM.
    Each? Not each! For Move-Outs, the exit is not called and the move-out-date is used. This is not necessarily a date
    for which we already have gas factors. In the Consumption Storage we only get an "Incomplete" entry instead of
    a "Complete" one, and if there are later readings we cannot give them an earlier THGDATUM than the one found in
    the move-out, meaning that they are also incomplete.
    We have the impression that G 685 rules are not properly implemented in IS-U. Have others here encountered the
    same problem, and how did you handle it? Or are we just overlooking something?
    Thanks,
    Bernd

    Hello,
    first let me apologize for replying only now, but I was out of the office for some time.
    Meter readings are stored as 09 here as well, and have their THGDAT adjusted. Some problems could be
    eliminated by fixing an incorrect customizing in TE125 (allowed deviation of THGDAT), but still the move-out
    processing overwrites the date, i.e.:
    Move-out date 1.11., move-in 2.11.
    Both readings are received before the UTILMDs arrive, so 2 readings with reason 09 are stored.
    The THGDAT for both is 31.10.
    The move-out UTILMD is received and assumes a THGDAT of 1.11. (I also noticed this when debugging a manual
    move-out some time ago, so it does not appear to be a problem with the UTILMD processing). As the UTILMD does
    not carry a meter reading, the exit to adjust the date is not called. However, the wrong THGDAT is then saved.
    When the move-in is received and processed, it finds a reading with a THGDAT 30.10. which is not later or equal
    than the THGDAT 1.11. of the move-out reading.
    I have opened a call with SAP to get a clarification - IMO either the THGDAT of the existing reading should be used,
    or the exit should be called.
    Kind regards
    Bernd Wolff

  • Bill from CMR Claims in Oklahoma City, OK

    We have a case just like one in another thread where I nicked our Vierizon Fios line because it was only buried two inches deep in an unexpected place across the middle of our back yard.  When I called Verizon Service about it they assured me that there was no fee for the repair.  Verizon came out and repaired it on May 8th and now over two months later I got a bill from CMR Claims for $168.  If we had known they would charge us that we wouldn't have bothered having it repaired and would have just switched internet providers.
    No one at Verizon even knows about this bill and cannot help me, I was transferred all over the place.  Gene at CMR Claims says there is no requirement for phone cables to be buried, they could just lay on top of the ground.  If they had laid it on top of the grould I would have at least seen it!  Who is this company and are they even affiliated with Verizon? Can anyone put me in touch with someone at Verizon who can help get this resolved?
    Solved!
    Go to Solution.

    I have read several forum posts where people appear to have the same issue that I do.
    I received a bill from CMR Claims Department in Oklahoma City for $240.94 for a "DROP WIRE". I was billed for "VERIZON COST TO REPAIR" with no detail, no hours of work and no explanation of the bill.
    The Verizon Tech who decided to replace my wire NEVER said anything about any possible charges. He just said that it would be best to replace the fault wire to ensure I could get coninues service.
    QUESTION:
    1) Why did not the Tech informathat the repair would come with a cost. 
    2) How can I be billed afterwards for work that I have not authorized or approved?
    3) Why do I receive a bill directly from Verizon's 3rd party vendor, CMT. I am a FIOS subscriber and expect to deal directly with Verizon - not your vendors...
    I tried Technical Support, who sent me to the Billing Department, who said they would investigate and that where we are now.
    Someone please help,
    >TM

  • CMR Claims Dept bill

    Hi, I wanted to get some help with this bill I received from the CMR Claims Dept (Verizon Special Projects Billing).  Tried the chat and tried calling in.  No one was able to help me.  My service was out and I had to have a repairman come out.  Repairman came out and told me my neighbor had cut my line while trimming their trees and they had rerun new line for me.  Never did the repairman ever say I was going to be charged for this.  A few weeks later I received a bill for $328.77 for this repair.  Since I wasn't the person responsible for the damage to my line and was never informed that I would be billed, I don't think I should have to pay for this.  Please forward to a person who can help with get this taken care of, as you all did with the other people who had this same problem. Thank you,

    Hi mheekim,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Bill from CMR for new drop wire

    Hello,
    I recently received a bill in the mail from CMR claims for nearly $300 for a new drop line. I called 811 and had all lines marked prior to digging a posthole, however the fios line was not marked and unfortunately the line was cut about 8 inches into the soil. The technician initially came out and ran a temporary line to the house and said he didn't know why the line wasn't marked. They eventually came out a few days later and installed a proper line in the orange conduit. I called 1 800 verizon about the bill and to inform them that I called 811 and they have a record of that on file, however verizon had no idea what bill I was talking about and told me to disregard the bill and throw it away as it might be a scam. The billing department at Verizon noted that on my file. I called CMR and they told me I have to pay and their records don't say anything about 811 being called and if I don't pay that they will file a civil suit against me! Why on God's green earth would verizon use a third party like this? Is this bill legitimate or is it a scam? Please provide guidance on how to proceed. Thank you.

    Hi Scurtis2,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Bill from CMR Claims department for drop wire

    After calling Miss Uitility to mark all lines, was doing yardwork and lost Fios services.  No lines were visably cut since we knew were they were marked.    The lines are not buried very deep.  Just below the surface.
    Received a bill in the mail from CMR Claims Department for $380.79 for dropping a new line. Nothing was ever mentioed by verizon about the charges and we were not given any kind of itemized bill from the technician.  How do I go about getting this resolved.  

    Hi prosswog,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Received CMR Claim Dept bill

    Tenant in my home was planting grass and cut the Verizon wire.  I called Support to request repair, specifically asking if there would be a charge to me for the repair, but was told there would not.  A paper bill in my name on Verizon letterhead for $300.67 was later mailed to the service address (which is not my mailing address.)  Upon receiving the bill from the tenant, I called CMR and was told the only option I had was to pay the bill.  I was advised NOT to call Verizon.  Needing resolution, as I cannot afford to pay such a large bill for service I did not authorize, I spent over 1.5hrs on the phone with Verizon trying to rectify this situation.  Noone at Verizon (I was transferred to 5 different associates) was able to tell me anything about this bill.  My billing record with Verizon is impecable; my account has always been paid in full by the due date.
    Is this a fraudulant bill?  Why does Verizon have no record of it?  Please offer some assistance.

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Bill received from CMR (demand for payment)

    I received a bill from CMR Claims department for $345.96 in reference to property damage -- aparently a line of some sort.  I have no clue what they are talking about.  I contacted Verizon support and I got transferred many times and eventually was told they have no idea about this bill and could not help. I was told to contact the number on the bill. The CMR claims department are not  helpful or responsive.  They kept insisting that I make a payment or they would 'escalate the claim' and that if I wanted to avoid further action I should pay the bill.  I kept asking for a manager and insisting to speak to someone else, such as a supervisor, but was met with the same script "pay the bill" or 'can you pay $300.00 at least'? I will be filing a complaint with CFPB and BBB about their attempts to collect on a debt I don't owe, making false statements, and making threats to take legal action.   The Verizon customer support said the charges are from a maintenance/repair department (third party) and does not show up on my account. I have not ordered any type of repairs at all.   This is very frustrating.  I need to contact someone at Verizon that can escalate and resolve this issue.  It is impossible to contact anyone that actually knows how to handle this issue.  Any suggestions or comments are greatly appreciated.  Thanks.

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Bill from CMR

    I received a bill from CMR claims for a repair.  I got a bil for $673.37 (I wonder how they come up with numbers like this!).  I contractor hit the wire.  Prior to the job Miss Utilities marked everything.  Two techs that came by (got their names) and saw the marks said that since Miss Utilities had marked everything, I will NOT be responsible for the repair.  Nevertheless I got hit with this bill.  If I had been told I could be billed when the techs came to my house or I called for service, I would have investigated who was responsible for the damage, i.e., had Miss Utilities marked the wire correctly? Was the wire at the correct depth? According with NEC (National Electric Code) 830.47 underground broadband communication cable without safety conduit must be installed at least 18” deep and with conductive tape above. I can tell that when they buried the wire, both this time and the orginal wire that was hit, they were not buried 18” deep, probably less than 8”. I was present when both wires were buried.  Then I called Verizon, CMR is just a billing company, and NOONE can find any record whatsoever.  I was transfered to several department and no records.  Anyone has had a better luck??  Please help!  It seems search for this it is a common issue with Verizon.  If at the end I pay, I will cancel my service n the spot paying the cancellation.  There are so many options these days for this type of services and Verizon doesn't seem to care even after many years as a customer. 

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Setting up multiple billing blocks for a CMR - Credit Memo Request

    I am trying to set a billing block for a credit memo request.  The item category in VOV7 configuration only allows you to set one.  I need to be able to set any of them and for it to block.  If we do not use one; the system allows the credit memo to get created.  If we choose the one that we configured in VOV7 it allows us to only use that one.  The client needs to be able to select any billing block from the drop down when creating a credit memo request in VA01 instead of just one specific one.  Is this possible?  If so, where would I do this?

    Surprising! when a billing block is applied in the sales document, then the system will NOT allow to create the billing document(in your case credit memo). Can you check in t.code OVV3, the billing blocks are assigned to billing types? After assigning, create a new document and test. The path is SPRO->Sales and distribution -> billing->billing documents ->define blocking reasons for billing->assign blocking reasons to billing types.
    Regards,

  • Creation of DMR and CMR from the archived billing document in EHP3 system

    Hi all
    I read somewhere that one of the functionality in EHP3 is we can create sales document like debit memo request and credit memo request from the archived billing document. I am working on EHP3 system only but i am not able to create the sales document. the system throws an error that billing document doesnt exist
    If any one of you have worked on such functionality kindly suggest me why its not happening here also let me know Is ther any customization required for the execution of this functionality in spro.

    > If any one of you have worked on such functionality kindly suggest me why its not happening here also let me know Is ther any customization required for the execution of this functionality in spro.
    I suggest you open that question in an SD forum together with the support package you run and if you have an industry solution or any business function sets activated or not.
    Markus

  • Creation of sales document (DMR, CMR) from the archived billing document

    Hi all
    I read somewhere that one of the functionality in EHP3 is we can create sales document like debit memo request and credit memo request from the archived billing document. I am working on EHP3 system only but i am not able to create the sales document. the system throws an error that billing document doesnt exist
    If any one of you have worked on such functionality kindly suggest me why its not happening here also let me know Is ther any customization required for the execution of this functionality in spro.

    hi,
    the help says:
    You can use this business function to further optimize your electronic Sales and Billing Processes.
    Electronic data archiving regulations result in a high volume of data for sales documents and require invoices to be archived at an early stage. You can integrate archived billing documents in your business processes more easily. Since you still have electronic access to archived invoices during the sales process, you can manage archiving without delay and execute further sales processes electronically.
    You can more efficiently use the rebate agreements from SAP ERP for your marketing activities. In particular, customers who use SAP CRM (Trade Promotion Management) with a large volume of data for campaigns, target groups, and product segments can define a custom-made logic for their rebate determination and thus avoid potential database problems.
    Integration
    To implement the logic for rebate processing in SAP ERP, you use the Enhancements for Rebate Processing Business Add-In (BAdI). For more information, see the Implementation Guide (IMG) under  Sales and Distribution  Billing  Rebate Processing  Business Add-Ins (BAdIs)  Enhancements for Rebate Processing .
    Prerequisites
    You have activated the Logistics: S&D Simplification (SD_01) business function.
    Features
    You can integrate archived billing documents in your business processes as follows:
    Create sales documents with reference to archived billing documents, such as credit memo and debit memo requests.
    Display archived billing documents.
    When you do either of these steps, the system first looks for the invoice in the database and then in the archive.
    For the sales employee, the processing steps are identical, regardless of where the sales document is stored. As soon as the sales employee processes an archived billing document, they see the relevant information in the message line as well as in the title of the function.
    For rebate processing, you can store your company's check logic in the interface of the Business Add-In (BAdI) Enhancements for Rebate Processing.
    So check if you have activated the business function.
    I hope this helps.
    Balazs

  • Billing Statement from CMR Claims Department for Drop Wire

    I received a bill for a drop wire charge for a neighbor's address.  I think I received this bill in error.  I have seen many situations like this on other support threads.  I would like a resolution to this problem.

    Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

  • Bill from Verizon c/o CMR claims Dept for new drop wire

    Like a number of others on this forum, I received an unexpected bill from Verizon for running a new drop wire. $370.83 in my case. Same story here. The initial install was done poorly and the cable was discovered after using a sod-cutter and a rake. No digging was needed so there was no reason to call to have the cable located ahead of time. The crew that came to bury the new cable told us it hadn't been buried deep enough but they would do it right this time and it appears they did do it right, for the most part. I don't care for the way they ran the cable up the side of the house right next to a hose faucet so it interferes with attaching a hose or an insulated cover. The bigger issue is, they punctured one of my irrigation lines at the point where they route the cable under a sidewalk to connect to the box. I discovered this the same day I received this bill so now I'm not about to fix it myself. I don't know if it's necessary to vent on this forum in order to get my case escalated to a support agent but I need Verizon to contact me about making this bill go away and arrange for the repair of my irrigation system.  

    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

Maybe you are looking for