COBRAS Export for Unity

I have upgraded my COBRAS Export for Unity to 7.o build 120 over the weekend and ran a backup on 2 different fail over pairs. In preparation to import the users to Connections 8.6.
When I use COBRAS Database Viewer to remap the alias it will bring in all the users and when I Apply the changes it get hung and just stops responding.
Has anyone else seen this? Do I need to back down a version of the export tool?

the version of export will have no impact - the Access database file remains the same across all versions for all platforms regardless and this is all that matters to the viewer tool, so that's not a productive avenue.
I'd need to see your backup and/or CSV file to speculate further - not much I can do with "it doesn't work". I just tried some backups I have lying around here and updating the extension and alias via CSV worked ok so presumably something in a name/alias string is likely not being escaped properly (i.e. a special character burning it) or the like but it's hard to say without some more details to work with.

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COBRAS Import for Unity Connection 8.5 and Subscriber LDAP Integration Status

Using COBRAS Import for Unity Connection 1.1 Build 212 with Unity 4.2 Voicemail Only and Connection 8.5(1)SU1 with LDAP Directory Integration
When I run COBRAS the old alias matches the new alias and my desire is for subscribers being moved to be LDAP inegrated. However after COBRAS runs, the radio box for LDAP Integration Status on the subscriber is set to Do Not Integrate with LDAP Directory. Is there a way for COBRAS to select Integrate with LDAP Directory when the alias matches on LDAP?

Hi ben,
If you are just importing from and not authenticating against LDAP, then the PIN comes
from the Connection Template you used to build the users;
Note that no passwords or PINs are copied from the LDAP directory to the Connection database. If
you want Connection users to authenticate against the LDAP directory, see the “LDAP
Authentication” section on page 9-7.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg040.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Can't get messages to backup using COBRAS Export with Unity Connection 7.x

Hi All,
I am trying to do a message export using COBRAS on Connection 7.1.3, but it errors out saying this...
7/6/2011 12:23:05 PM: ** Testing IMAP connectivity to Connection server for message extraction **
7/6/2011 12:23:06 PM: (error) Failed to connect to remote mailstore with super user IMAP access - unable to backup messages.
IMAP client error=ChilkatLog
    ConnectionType: Unencrypted TCP/IP
    loginResponse: aaab NO Logon failure: unknown user name or bad password.
    Received failed login response from IMAP server
    Failed.
I'm assuming something needs to be configured to allow my System Administrator/Remote Administrator user to access the messages. Any tips on how to get this working would be greatly appreciated.
Thanks,
Garrett

I was able to get this to work. Had to use the original administrator account and not a user with the same roles.
-Garrett

Subsequent COBRAS Exports fail, subscribers not found

4.2(1)Unity Voicemail Only with Dedicated Offbox Exchange Message Store. Failover Monitor indicates this server VM01 is Running;Active.
First time I ran COBRAS it found the 985 subscribers and took 1 hr 30 minutes.
================================================================
Running COBRASExport, version 7.0.106
Running COBRAS Export logged in as: VM\svc_unitymsg
Local Unity version=4.2(1.0)
Local Unity server name=VM01
Local subscriber count=985
Local call handler count=31
Local distribution list count=11
Local interview handler count=2
Local routing rules count=8
Local time=5/17/2011 8:12:10 PM
Second and other times I run COBRAS it doesn't find the subsribers and takes 10 minutes
================================================================
Running COBRASExport, version 7.0.106
Running COBRAS Export logged in as: VM\svc_unitymsg
Local Unity version=4.2(1.0)
Local Unity server name=VM01
Local subscriber count=0
Local call handler count=0
Local distribution list count=0
Local interview handler count=0
Local routing rules count=0
Local time=5/21/2011 7:00:00 PM
Why is COBRAS no longer finding subscribers?

Cripes, I found the problem. Someone turned CSA back on….
Event Type:        Information
Event Source:    CSAgent
Event Category:                Kernel Rule
Event ID:              256
Date:                     5/22/2011
Time:                     7:13:57 PM
User:                     N/A
Computer:          VM01
Description:
The process 'D:\Program Files\Cisco Systems\COBRAS\COBRAS Export for Unity\COBRASExport.exe' (as user VM\svc_unitymsg) attempted to call the function OpenProcess("D:\Program Files\Cisco Systems\COBRAS\COBRAS Export for Unity\wavcat.exe") from a buffer (the return address was 0x503f7d). The code at this address is '088b0851 6aff6800 001000e8 4f41f1ff 8945d4ff 157c1040 008b55d4 8955dcc7' This either happens when a process uses self-modifying code or when a process has been subverted by a buffer overflow attack. The user was queried and a 'Terminate' response was received. The response was the default taken after a timeout.

Upgrading to Unity 4.0(5) from 4.0(2) documentation help for Cobras export

I'm upgrading our Unity 4.0(2) to unity connection 8.x. I know that I'll need to use COBRAS to migrate the data however, it looks like I have to at least upgrade the unity server to 4.0(5), thank you Chris Dean for confirming the correct path, beofre I can even use COBRAS to export the data.
Theres little info on how to do this. I found the 4.0(5) release notes that have be download two Cisco Unity 4.0(5) CD's however, there is no info where to go from there. Do I boot off the CD's run the CUInstallexe. on the CD...will this preserve my data or overwrite my current install of Cisco Unity?
Anyone have any gotchas in this setup. Again my goal is just to get Unity to a version so I can use COBRAS.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/405/release/notes/cu405rn.html#wp417468
Thanks,
Dan

Hi,
COBRAS tools supports backups from 4.0(3). But it's fine you can jup to 4.0(5)
http://www.ciscounitytools.com/Applications/General/COBRAS/Help/COBRAS_Briefcase/COBRAS_Briefcase.htm#_Toc330199754
The link we had for upgrading to 4.0(5) seems to be broken, it redirects you to the EoS/EoL notice for unity 4.X. This is a minor upgrade and basically you'll need to take a DIRT backup (in case anything goes wrong you can go back to the current version). You ca check the DB status running a DBwalker and then you'll basically need to run the CUInstall.exe from the install CD/DVD.
Regards,
Tere.
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Unity Uprgade COBRAS Export getting and error

Getting this message when I tried to start the COBRAS Export "Could not attach to DOH for message extraction - be sure you are logged in as the account associated with the CsMgr service before selecting this option."

Hi,
i have a user ,say Jbloggs that requires access to COBRAS tool. I have given him relevant permissions to run the tool and it works ok however if he includes to back up messages he gets the 'not associated with account running avcsmgr' . (as above).
If I was to give jbloggs account the same exchange rights as UnitymsgStoreSvc account would that be sufficient? What I dont want is to re run permissions wizard and find that all critical services are running with jbloggs account (albeit I can manually change these afterwards back to the service accounts).
Does the system just check rights or does it check what the AVCMGR service is running with?
Kind Regards
Jaginder

Getting Error :- Only one instance of COBRAS Export can be running at a time

Hi All,
I was checking the Briefcase Mode help file and it mentions for Unity Conection
that COBRAS will run multiple instances of itself – if you schedule multiple backups to fire up at the same time they will all run at the same time.
However if I schedule multiple backups to fire at the same time then I get the error :- "Only one instance of COBRAS Export can be running at a time".
This also happens if the COBRAS windows is left open and the scheduled backup starts in the background.
http://www.ciscounitytools.com/Applications/General/COBRAS/Help/COBRAS_Briefcase/COBRAS_Briefcase.htm#_Toc276653845
I am not sure if I am making a mistake in understanding the statement :- "COBRAS will run multiple instances of itself – if you schedule multiple backups to fire up at the same time" or do we need to add any switch like lot of other application need like /m etc in the field of the scheduled backups as I see as /silent switch for process to run in background automatically but none for multiple instances.
I am attaching the screen shots of the errors I got when
A.) I scheduled 2 backups to run at the same time and the COBRAS application window was open "COBRASExportCUC7.exe" was running and no backup took place and got errors for both the scheduled backups.
And
B.) I scheduled 2 backups to run at the same time and the COBRAS application window was closed off and "COBRASExportCUC7.exe" was not running and one of the scheduled backups started to work and the other one gave error and didn't work
Unity Connection in use :- Version 8.0.3.20000-18
Cobras Export :- Version 1.0 Build 76
Please Suggest.
Regards,
Prad
(E-Mail :- [email protected])

Yeah, I’m of two minds on that – on the one hand it’s bad style to have a scheduled application popping dialog boxes (especially if you’re running as an account you don’t log in as regularly) – one the other hand I did have some sites go a while not noticing backups were failing (due to a UNC not flying any longer after a server reconfig) – folks can be bad about checking log files or the event log for issues. A pop up would pretty much guarantee they’d notice on next login at any rate.
I think I may stitch in email notifications in COBRAS Export in the same way they’re in the User Data Dump so failures of scheduled backups would be noticed right away (big, bright email in your box saying “failed!” would do it).
Either way, I’ll update the help and make sure it fails quietly for now when I update some other items on the site middle of next week.
Thanks for the report.

COBRAS migration from Unity 5 (Domino) to CXN 8 (AD Integrated)

Customer has an existing Unity 5 platform on a Domino back end. We will be doing a COBRAS export and import into the new Unity Connection 8 system.
I'm trying to understand the following:
1. If the users in Unity Connection are to be AD integrated, can COBRAS handle this as part of the import? I'm not seeing anything that says it can, or it can't, or really addressing this situation at all. I'm thinking the mailboxes may need to be created via LDAP import first, and then COBRAS import run in. Can anyon sanity check me on this?
2. When running COBRAS export out of a Domino backed Unity 5, what rights does the tool need (i.e. what account should be used to collect the export package)?
TIA for suggestions.
Cliff

The help files are pretty giant and I’ll be the first to admit probably not organized perfectly – sometimes helps to search on “LDAP” or the like in this case. There’s a section titled “Important Note About Importing Users into Connection with LDAP Integration” that’s relevant here: http://www.ciscounitytools.com/Applications/General/COBRAS/Help/COBRAS_Briefcase/COBRAS_Briefcase.htm#_Toc276653859
Short version it’s best to import users first (regardless of what the external integration is) and then import COBRAS over those users. At the time that was written this was the ONLY option as “tying users” back to LDAP accounts after creating them in Connection first was not possible. Now that is possible but I still consider it less than ideal – nicer to import first and then update user data with a COBRAS import over it.
COBRAS uses the rights of the AvCsMgr service to gain access to the mailstore (either Exchange or Domino) – it’s going through the DOH for this instead of, say, ExMErge with Exchange that DiRT uses – so you need to be logged in as the account associated with AVCsMgr – this is actually mentioned numerous times in the help but notably under the Requirements/Special Notes there’s this note:
“NOTE: When backing up Unity versions, if you select the option to include messages you MUST be logged in as the account associated with the AvCsMgr service. If not COBRAS Export will not allow the export to start until you uncheck the option for message export. There is no exception or work around for this, you have to be logged in as that account to export messages.”

/RestoreRoutingRule CLI for Unity Connection

I am consolidating several unity 7.2 servers into Unity Connection 8.5.
I have hundreds of routing rules which are in use today which I need to recreate on the Unity Connection server. I read in the COBRAs help that I can run the CLI /RestoreRoutingRules to restore the routing rules which is what I would like to test.
In the COBRAS tool, I can not modify the path name of the backup to include the /RestoreRoutingRules so am just wondering how I do this? If someone can provide a reference or direction on where / how I do this, it would be most helpful.
Thanks.

I'm not sure I understand what you mean by " I can not modify the path name of the backup " - you don't need to - when you run the COBRASImportForConnection.exe, you pass the "/RestoreRoutingRules" option on the command line. So in other words you can open a command box on your Windows machine where you installed import, go to the directory where you installed it (by default C:\Program Files\Cisco Systems\COBRAS\COBRAS Import for Connection\) and run the tool like this:
COBRASImportForConnection /RestoreRoutingRules
it'll then offer you the option to include routing rules in your restore (a seperate wizard page will be displayed during the import for this).
You can also add the CLI option via the desktop shortcut if you'd rather but I usually just open a command box for such things.

Licensing for Unity Connection after Upgrade from 8.5 to 9.1.2

I upgraded my Unity connection from 8.5.1 to 9.1.2. ( my CUCM is still on 8.5.1) . I have 200 CUWL-STD ( 2200 DLUs), and 50 CUWL-PRO (850 DLUs) . Now I am working with Cisco to get a license file for Unity Connection and apply that to my ELM. I attached my licensing page for when I was in 8.5.1 . Just want to make sure if I will be getting enough license with that license file, or possibly I need to buy more. Someone told me that if I want to have users with mailbox I need to order more licenses since every user take one CUWL license.
Honestly i do not know how CUWL licensing work regardig to Unity or even CUCM.
Thanks,

Hi,
The following link provides details of licenses usage by diff endpoints on version 9.x
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/uct/9_1_1/CUCM_BK_U0AE00F5_00_uct-admin-guide/CUCM_BK_U0AE00F5_00_uct-admin-guide_chapter_0100.html
HTH
Manish

Problem with Exporter for MS Access 3.2 in SQL Developer

Hi,
I have problem with exporting tables and data from MS Access to XML with Exporter for MS Access 2000.
This error ocurr: 'Error #5 - XML Exporter'
When I use Exporter for MS Access 2002 this error ocurr: 'Error #3478 - XML Exporter'
Any leads how to solve this problem ?

Thread moved to Forum Home » Database » SQL Developer
SQL Developer
Please, stay tune there.
Nicolas.

Edit Color Sync for Exports for Web Sites

Hi,
Perhaps this has been covered, but I've not found the thread. Most of the export color sync questions seem to revolve around printing or displaying on one's own monitor. Neither is an issue for me. However, I note that my RAW images exported from Aperture 2.0 as jpg's and then uploaded to web sites such as Jalbum and Orkut are washed out. Some forums have suggested this is due to those websites being optimized for sRGB. I understand that Aperture uses a proprietary color sync profile; however, my default EXIF - Expanded shows "Color Model" as simply "RGB", and "Profile Name" is Adobe RGB (1998) (my Canon 50D is set to sRGB). Again, I have seen suggestions on this forum that one can change these settings, but the process appears to be only for printers and monitors. Where/how can I change the export for uploading jpg's to the web.
Thanks,
Nick

I understand that Aperture uses a proprietary color sync profile
If the profile were proprietary, it would be an illegal profile under the ICC Specification.
However, I note that my RAW images exported from Aperture 2.0 as jpg's and then uploaded to web sites such as Jalbum and Orkut are washed out.
If you did not disable embedding of an ICC source colour space in Aperture, if you did not use a non-ICC enabled browser, the OS X system level services will set up a ColorWorld and convert the pixels in your JPEGs matching from the ICC source colour space to the ICC destination colour space of your display. Thus you will get what you uploaded in the first place.
I have seen suggestions on this forum that one can change these settings, but the process appears to be only for printers and monitors.
The idea is that each and every colour device is calibrated and that calibration is captured in a colourimetric colour characterisation from which an ICC colour device profile is computed. Colourants that form certain colours one one colour device at one calibration will form other colours in the same colour device at another calibration and in other colour devices at yet other calibrations. By means of device profiles, the COLOURS can be kept constant while the COLOURANTS are recomputed to compel the device to paint the closest possible match it is capable of.
Some forums have suggested this is due to those websites being optimized for sRGB.
The issue is whether people who post pictures do or do not embed ICC source colour spaces into their pictures and whether they pick browsers that are ICC-enabled or pick colour blind browsers.
To determine if there is an embedded ICC source colour space in a picture, download the picture to disk, open iApple Preview and select Tools > Get Info > Summary.
Colour Model: This defines the format or model of the colourants, e.g. three component RGB, four component CMYK.
ColorSync Profile: This defines the ICC source colour space. If there is none in the image file, the system level service assigns the Generic RGB Profile for model RGB, the Generic CMYK Profile for model CMYK and so forth. Therefore, any ICC source colour space than a Generic Profile source colour space is embedded in the image file itself.
In technical terms, the rule is that to construct a ColourWorld that does a colour space conversion through the PCS Profile Connection Space, you have to have an ICC source colour space and an ICC destination colour space (typically your display profile). It follows that the system level service ASSIGNS an ICC source colour space automatically where is none embedded. The ICC source colour space that is assigned when there is none embedded is the Generic RGB Profile for colourant model RGB, as explained.
/hh

Mail export for OS 10.8.5

Mail export for OS 10.8.5 (OS Mountain Lion):
How to export your mailbox?
Press Option button (keyboard) AND select "Go" folder using your mouse at the top of the window in Finder.
Look for "Library" on the menu bar. After you select the Library, you will see Mail folder.
Open that Mail folder.
There is only one folder that shows you "V2." I do not know why it is created. Go look inside that folder.
Now, you see your created mail folder such as Mailboxes, MailData, POP- ... folders, and RSS. Please becareful.
Please go back two times (arrow left) where you found Mail folder.
Finally, you drag that specific folder manually - Mail folder into your external hard disk drive. That's what you wanted for your backup.
Hope that help!

Mail export for OS 10.8.5 (OS Mountain Lion):
How to export your mailbox?
Press Option button (keyboard) AND select "Go" folder using your mouse at the top of the window in Finder.
Look for "Library" on the menu bar. After you select the Library, you will see Mail folder.
Open that Mail folder.
There is only one folder that shows you "V2." I do not know why it is created. Go look inside that folder.
Now, you see your created mail folder such as Mailboxes, MailData, POP- ... folders, and RSS. Please becareful.
Please go back two times (arrow left) where you found Mail folder.
Finally, you drag that specific folder manually - Mail folder into your external hard disk drive. That's what you wanted for your backup.
Hope that help!

Where can I get window os 2003 for unity 5.0(1) for MCS7835I1 platform?

Dear All,
I didn't receive any DVD on window os 2003 for unity 5.0(1) for MCS7835I1 platform for my purchase.
I only have got the IP Telephony OS 2003.1.1 which stated in the document that it is not for Unity.
So I tried to open case to TAC but they asked us to look from Microsoft but I believed that normal window os will not be able to install on MCS sever, am I right? So where actually can I look for this window os?
Thanks in advance
Jarunee

Hi Jarunee,
You have 2 options:
1) You purchased the MCS-7835-I1-ECS1, I would expect this one to come with the platform configuration disk (PCD). If you did not get this you will need to contact customer service as outline in this document
2) You purchased another flavor of this server model such as MCS-7835-I1-IPC1 or directly from IBM. This will not come with the PCD. For this you will not get a PCD and you will need to supply the operating system yourself.
The installation guide covers both scenarios to set up Unity either with PCD or self supplied OS.

Export for web doesn't work (X and 7).

I use the export for web feature a lot. I find that I have to bounce back and forth between Quicktime 7 and X because sometime this feature will work and sometimes it doesn't. There's no consistent reason I can figure out why the applications will or will not work properly. On some occasions I get some small 8Kb file. On other occasions, I only get the audio.
Any ideas?

Uhh, the system requirements for Photoshop CC state you need 2 GB RAM, 8 GB recommended. This is likely your problem.
Benjamin

COBRAS Export for Unity

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