Cocoa error 259. Are files with this error code recoverable? Days of creative progress was lost!

The screen froze as I was working on a project that had been previously saved numerous times. I duplicated the file to work on two different versions, and it was the duplicated file that ended up with the error. the The app shut itself down and when reopened, the work had reverted to a version I saved days prior. I closed it thinking it would refresh and all my progress would return. However, it did not, and I was unable to reopen the file after that point. It would be  understandable if I'd only lost the progress I'd made during the session that crashed, but losing days of progress that had been saved is unacceptable. Is that lost progress recoverable? I was using the iPad 2 when the error occured. I tried opening it on my iPhone, and iMac. I tried renaming the file, restarting...please help.
Is there any consideration of a refund or compensation of some kind when new products are not performing as expected? I was dissapoited to find that the only thing I paid an additional cost for, after signing up for the Creative Cloud, was what failed to meet my expectations.
Thank you,
Lynette

Jason -
Thank-you for the response and detailed information as to your experience and steps taken. We're working on an update that contains numerous improvements around the sync functionality. However, since we have not been able to reproduce the cocoa error 259 consistently, I cannot state that this specific issue has been addressed in the upcoming update. We are continuing our investigation and analysis to ensure that we address any issue that negatively impacts our customers.
Based on the information that you have provided, I would like to clarify the statement:
- bizarrely (and new behavior after reinstall) the app now cycles endlessly through the sync cycle an just won't stop unless manually turned off.
Your experience is that the sync never reaches a complete state but does fully sync your files between the device and the Creative Cloud.
I will continue to keep you updated as to our analysis.  Please do keep us informed as to any additional feedback.
Regards,
Kim Ortiz
Ideas Quality Engineering

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