CoComong A-Z Full versions error paid but can't play and songs

CoComong A-Z Full versions by JNF Media error, we had buy the apps but can't play and songs at all after update last week.
I try to send emal to seek help but no such email bounce back by mail demon. I write down my contact at deckorea which link from the support but say it korean words must join members. I do not know where else to fins help. I felt being cheated to paid the apps twice and still can't play any songs and my kids love the apps so much before the update.
PLEASE HELP!!! I DO NOT KNOW WHAT TO DO NEXT? where should I report the issues?

Brooklyn Buckeye,
Can you confirm that Copy files to iTunes Music folder when adding to Library is checked in the iTunes Edit menu > Preferences > Advanced tab > General sub-tab.
If not, check it and go through the "Add file to library" procedure one more time.

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