Code doesn't seem to be active...

When I enter my code to redeem my purchase, the adobe site says:
This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code. For more information contact Customer Support and order by phone.

Try the link on this page, which often works when the one in your receipt doesn't:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Similar Messages

Redemption code from Photoshop Elements 12 purchased from Best Buy does not work 'Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code.' I have an invoice and the pickup notice from

Redemption code from Photoshop Elements 12 purchased from Best Buy does not work 'Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code.' I have an invoice and the pickup notice from Best Buy. What other information does Best Buy need? What will they do? Will I get a new box? What happened to the days of just typing in a simple s/n?

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

When I give the redeem code from the package I bought today from over an hour away, this is what i get and no forun seems to deal with it nor do I have days to chase adobe down. Oops! This code doesn't seem to be active. Please contact the retailer you p

When I give the redeem code from the package I bought today from over an hour away, this is what i get and no forun seems to deal with it nor do I have days to chase adobe down. Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code. For more information contact Customer Support and order by phone

See if this helps:
https://helpx.adobe.com/x-productkb/global/find-serial-number.html

Source code doesn't seem to line up with the compiled classes in ECLIPSE

I am trying to write a Tomcat servlet to parse an incoming message, however when I parse the message to get the parts out of it I get a a parse error that doesn't really tell me a lot.
I have downloaded the source code for the Java Mail API 1.3.2 and attached it to the jar file in Eclipse.
However when I debug the code and step through it I get two problems. 1) I get a warning that I can't see the local variables (not really a great problem). 2) The lines in the source code do not line up with where the stack says I am.
I have checked the dates on the various classes and the source of the API and they seem to line up.
I did try to recompile the classes just as an experiment but I am runing JDK_1.4.2_06 and the source seems to be set up for 1.5 and I have some missing classes. I can't switch to 1.5 because there are some other servlets running on this server that won't work on 1.5.
Can anyone give me a clue how I can at least get the the correct line number.
Thanks
Brynn

Has anyone any ideas on this please?

Datasource doesn't seem to be active in prodcution

I am running into an issue where the datasource looks fine in all clients but when I run an RSA3 on it nothing is returned and when i try and debug it doesn't even hit that line. Everything is active and appears to be fine in production but it won't even hit the break-point for that datasource.

It is not clear where the break-point is set. Is it in the user exit program? Or, Is the DataSource defined on a function module?
If you are talking about the user exit, then check if ZXRSAU01 has the DataSource properly defined in the CASE statement. If yes, put a break-point there and see what happens.
If the DataSource is based on a view or a table, make sure that there is data corresponding to your selection criteria.

Bought Gamer's Club Unlocked but it doesn't seem to be activated

Hello! I would like to ask for a rep for help, back on Dec 21th, I bought a Gamer's Club Unlocked subscription but it seems it was only brought and not registered into my MyBestBuy account. Noticed this as I reserved a game yesterday and didn't notice anything different on my receipt.
Sadly, the receipt on which I bough my GCU account is missing but maybe something can be done by giving more information to a moderator like both number accounts and the date and place of purchase. Thank you.

Hello SsbCandidates,
I see that enuf has provided information in regards to the Gamers Club Unlocked membership and the "Gifting" option. Unfortunately, if you've purchased the "Gifting" version of the program, then you're going to have to go back to the store to have the item exchanged for the correct item.
I'll be happy to locate your receipt to provide to the store location. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

After updating my app, my javascript code doesn't seem to be changed

Hello, for the past days, I have been unable to track my app's new version in sharepoint 2013.
It's a simple "Provide feedback" application using SP from javascript.
It turns out, that I fixed a bug, related to a jquery selector in the app. Then, a new version of the app (with a different version number) has been uploaded to the sharepoint server. Whenever I check my app in my site's settings, it says that the version
was updated, however, when I open the page where my app is placed, and inspect the javascript code ( via browser's debugger) the code of the old version id shown.
I have already cleared my browser's cache as well, still can't see the new code in there
The code looks like it's working, ie, the app is working how it is supposed to now. However, this gives the feeling of no control on the code of my app.
Can anybody provide any solution / ideas on how to solve this? Has been driving me crazy.
Thanks in advance

Hi,
As you said, after the cache of the browser cleared, the old version code still display in the debugger.
It would not be an expected behavior as the browser still gives the old version code even the code works in a new way.
What if you inspect the code in other machine?
If the outcome is the same, it is recommended to create another app and do the test again in case it is an issue of app development.
Feel free to reply with the test result if there are any progress.
Thanks
Patrick Liang
Forum Support
Please remember to mark the replies as answers if they
help and unmark them if they provide no help. If you have feedback for TechNet
Subscriber Support, contact [email protected]
Patrick Liang
TechNet Community Support

Pdfmark code in MS Word 2008 doc doesn't seem to work properly to create Named Destination

Hi all,
I've been having trouble with creating Preview-compatible Named Destinations in Acrobat 9.x (see http://forums.adobe.com/thread/770470?tstart=0). Distiller, on the other hand, appears to create compatible Destinations, so as a last-ditch effort, I tried to go back to my original source file (Microsoft Word 2008 document) to use Distiller's pdfmark functionality, to see if maybe I could finally get a PDF with Preview-compatible Destinations.
Following instructions found elsewhere on this forum, I went into Word and inserted the following field into a test location in my document:
PRINT "[ /Dest /testdest /View [ /XYZ null null null ] /DEST pdfmark"
This field code is supposed to then cause a pdfmark to be inserted into the resulting PostScript and/or PDF files. Distiller is supposed to understand this and turn it into a Named Destination called "testdest." However, it doesn't seem to work - I don't see the pdfmark code in the PS file, and the PDF file doesn't have any Named Destinations in it.
I'm using Acrobat 9.x on Mac OS X 10.6.5, so I tried this two different ways:
1) Using the "Print to Adobe PDF" workflow (which replaced the "Adobe PDF Printer" from previous OS/Acrobat versions) - this automatically generates a PDF via (presumably) an API call to Distiller... and
2) Using the "Print to Postscript" workflow to generate a PS file, which I then ran through Adobe Distiller.
In neither case did I end up with a named destination in the PDF file, as I was supposed to. In case #2, even the Postscript file didn't have a pdfmark embedded in it. Thus, I'm assuming that perhaps this is particular issue may be a problem with MS Word 2008 rather than with Acrobat... but I'm hoping someone might have a clue as to how to fix it.
I welcome ideas on how to get Word 2008 to properly output pdfmark code, so that Distiller will pick it up and properly embed a Named Destination into the PDF...
Thanks in advance.
(If anyone has ideas about the Preview-compatible problem, linked above, that would also be great!)

You're suggesting that it was never fixed from Word 2004 to 2008? Possibly. I wonder if it's fixed in Word 2011? Anyone know? But is it really a Word problem, rather than a Distiller issue?
I appreciate your offer, though I do have access to Word on Windows (2003, I think), so I could try Distilling there... I only worry about formatting, since there are minor differences (e.g. font kerning, etc.) between Mac and Windows that are subtle, but sufficient to create formatting issues for very long documents (e.g. pushing figures onto the wrong pages, etc.). That would be a rather big problem.
The question remains whether this is an issue with Word or Distiller, though... and whether it's fixed in Distiller X and/or Word 2011.
Adobe, care to comment?
I'd really love to find a proper Mac solution, if one exists... it would be rather a slap to Mac users if a solution doesn't exist.

I got a $50 iTunes gift card for Christmas that doesn't seem to work. Everytime I enter the code, a box pops up that "Code entered is not valid". Please help me?

I got a $50 iTunes gift card for Christmas that doesn't seem to work. Everytime I enter the code, a box pops up that "Code entered is not valid". Please help me?

iTunes Store: Invalid, inactive, or illegible codes

My mac seems to be frozen on an internet page. I cant force quit. I can't control+options+command+esc. I can't access my activity monitor. I can see my mouse moving but when I click on anything, it doesn't seem to engage or recognize it. Fix?

My mac seems to be frozen on an internet page. I can't force quit. I can't control+options+command+esc. I can't access my activity monitor. I CAN see my mouse moving but when I click on anything, it doesn't seem to engage or recognize it. Fix?

Thank you. There is a bigger issue. It is not the web page that is the problem. It is that I can see my mouse moving and can move it along the bottom toolbar and the options will highlight but I can't click on anything. I can see the apple icon to get to force quit but cant click on it.
I used your suggestion and force quit came up but I can't select the option to force quit... not even with my arrows and enter/return key. Any other thoughts?
Thank you.

Ever since my upgrade to lion 10.7.3, and iCloud, my macbook is running extremely slow. What can I do? It doesn't seem like my contacts are pushing through to the computer from iPhone.

Ever since my upgrade to lion 10.7.3, and iCloud, my macbook is running extremely slow. What can I do? It doesn't seem like my contacts are pushing through to the computer from iPhone.

Then your basic issues are: too little RAM, incompatible software, dysfunctional installation.
Add more RAM or kill as many programs that you use until the computer is running normally.
See App Compatibility Table - RoaringApps. Upgrade any old software.
Reinstall OS X:
Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it isthree times faster than wireless.

Captivate Subscription - Doesn't seem to be able to verify my paid subscription

This one might be beyond the technical expertise of the community at large, but I will give it a shot.
My 5.5 and 6 subscriptions worked fine in the past, but 7 just doesn't seem to be able to see that I have a paid subscription. Here is what has transpired so far ...
I was a beta tester with Captivate 7 and had the normal trial count down in that beta.
Captivate officially launched before the beta trial expired.
I uninstalled the beta and downloaded and installed the official Captivate 7 version. I kept my order ordered active for my month by month Cativate 6.
When I started using the new full version of 7, it opened each time in trial version mode with the countdown picking up from where I left off in the beta version. When I clicked I the option to register it took me to a seriel number page. The Captivate team and Adobe tech support had me download and install Captivate 7 multiple times without a change. During the week the team was helping with the serial number loop, on my own I had the idea that maybe if I just make a new order of a monthly subscription that might kick it in. It didn't work. THe team broke me out of the serial number loop by having me rename a file so it could be rebuilt.
With the serial number loop gone, I went to cancel my Captivate 6 and 7 month to month orders and kept the year commitment one.
Now I get a message that says "Subsription Expired. Unable to connect to the internet. Plaes check your connection settings and chose Try Again." Then a bit lower in the same message box it says "Your subscription for Adobe Captivate 7.0 has expired. Go to the Subscription Manager to renew your subscription ..." There is a count down and I am at about day 16 or so now. It will stop working at 0 I assume.
My internet has been up and down for the last 6 weeks due to my ISP overselling their bandwidth which I mention in case that may be playing a part in the problem. I have contacted Adobe support and verified with them that my account is indeed paid and active. Then they transferred me to tech support and they had me reinstall the new Creative Cloud interface that runs in the system tray. That seemed to work, so I signed out of tech support. Next morining the message popped up again, so I guess that fix wasn't a fix after all. It was just the message took too long to pop up to accurately confirm the fix.
At the Drag and Drop Extravaganza seminar, someone said they had some issues because they had two Adobe IDs and their fix was to get the subscription all to one. As far as I can tell I have only one Adobe ID, but I am not entirely sure how to be 100% certain. She said she didn't know she had two IDs before the problem. If anyone knows how I can be sure. let me know.
OK, so you are all caught up. Any ideas what I should try next? Anyone else have this issue and get a fix for it?

try to have restore default on the ipod thouch of your friend.
check what is the exact ios 5 he has.
5/5.0.1/5.1

HT1491 Hi - I am trying to change my payment information but I keep getting the message that my session has timed out. I have turned my phone off but that doesn't seem to help.

Hi - I am trying to change my payment information but I keep getting the message that my session has timed out. I have turned my phone off but that doesn't seem to help.
Does anyone know what I need to do?
Thanks. :-)

What are the exact error codes that are appearing when trying to update?
Have the steps for troubleshooting those errors as listed in the article from which the question was posted been tried?

My iphone does not have facetime on it. I've tried going into restrictions, but there's a passcode that doesn't seem to be one that I've used before. Is it possible to reset the phone and then just restore a portion of the old information?

My iPhone does not have Facetime on it. I've tried going into restrictions, but there's a passcode that doesn't seem to be one that I've used before. Is it possible to reset the phone and then just restore a portion of the old information? I've tried several pass codes and now am locked out for an hour after being locked out for 5 minutes and then 15 minutes. It said that I had tried 7 pass codes prior to these, but I don't remember ever trying to get into restrictions before.
I've looked up other posts on this, and my phone was purchased in the US and does not have an AE in the model number.

Help for forgotten passcode > iOS: Forgotten passcode or device disabled after entering wrong passcode
When you have access to your iPhone again, FaceTime is a pre installed app that cannot be removed.
Try a search > iOS: Understanding Spotlight Search

SetDocument doesn't seem to work correctly

I'm obviously using the setDocument method for my JTextField incorrectly, but how? The DocumentSizeFilter works correctly, allowing only the number of characters I specify, but the DigitDocument.insertString(...) doesn't seem to work at all (it should allow for only digits to be entered into the JTextField).
          AbstractDocument doc;
          pafTextField = new JTextField();
          pafTextField.setDocument(new DigitDocument());
          pafTextField.setPreferredSize(new Dimension(30, height));
          doc = (AbstractDocument)pafTextField.getDocument();
          doc.setDocumentFilter(new DocumentSizeFilter(2));The DigitDocument class:
public class DigitDocument extends PlainDocument{
     public DigitDocument(){
          super();
     public void insertString(int offs, String str, AttributeSet a) throws BadLocationException, NumberFormatException{
          try{
               System.out.println("String str = " + str);
               int i = Integer.parseInt(str);
               super.insertString(offs, str, a);
          catch(NumberFormatException e){
               // do nothing because a user input was not a digit
               Toolkit.getDefaultToolkit().beep();
}the DocumentSizeFilter code:
http://java.sun.com/docs/books/tutorial/uiswing/components/example-1dot4/DocumentSizeFilter.java

didn't try the abstract doc, but why not combine the two
something like this
import java.awt.*;
import javax.swing.*;
import javax.swing.text.*;
class Testing extends JFrame
public Testing()
    setLocation(400,300);
    setDefaultCloseOperation(EXIT_ON_CLOSE);
    JTextField tf = new JTextField(new DigitDocument(2),"",10);
    JPanel p = new JPanel();
    p.add(tf);
    getContentPane().add(p);
    pack();
public static void main(String[] args){new Testing().setVisible(true);}
class DigitDocument extends PlainDocument{
int maxChars;
public DigitDocument(int chars){
    super();
    maxChars = chars;
public void insertString(int offs, String str, AttributeSet a) throws BadLocationException, NumberFormatException{
    try{
      System.out.println("String str = " + str);
      if(this.getLength()+str.length() > maxChars) throw new NumberFormatException();//<----
      int i = Integer.parseInt(str);
      super.insertString(offs, str, a);
    catch(NumberFormatException e){
      // do nothing because a user input was not a digit
      Toolkit.getDefaultToolkit().beep();
}

Code doesn't seem to be active...

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