Code is only valid for users of store

Help....
Ive just gifted an app to my son as I often do and when he tries to redeem it it says "This code is only valid for customers of the Store".
Ive looked this up and normally it will involve someone from one country trying to gift an app to someone in another country but with me this is not the case.
My son lives in the same country, the same address everything.
The app was called Kick the buddy: Second kick
Can anyone please help
Thank you

Thanks to James, I have just had a reply saying that they do not know why this error has occured but they have refunded my purchase costs.
Good luck to anyone who has the same problem

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