Code on card is not valid even though it IS activated

I just purchased a creative cloud card and verified it was activated and have the activation receipt.  Went home to install and the adobe Redemption code on the card comes up as invalid?  WTF  typed it in every possible way.  Cant find any help.

during regular business hours in your locale, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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