Codecs missing in Windows Media Player ?

Hi SDNers,
I tried to look at the demo SAP NetWeaver Visual Composer Style Editor in Action .avi file.
I downloaded it from here: https://www.sdn.sap.com/sdn/visualcomposer.sdn
But when I load it into the WinMedia player I get a codecs missing error. Unfortunately it doesn't say which one
Any help greatly appreciated. Points generously given
Thanks, Mark.

Thanks Traveler,
I tried with Real Player, but first it would not recognize the format, then it says that it has to download additional software and then it says:
There is no software update available from Real to support this content Content type: ICM.tscc.
Still thanks, Mark.

Similar Messages

Windows Media Player cannot play the file because the required video codec is not installed on your computer

I can not find solution to the issue "Windows Media Player cannot play the file because the required video codec is not installed on your computer" while attempting to play the file with *.wmv extension. Some computer fail in spite of said missing codec
being present according the windrows media player in Windows 7 box

If Rashid's link does not resolve it... consider the below:
A) As of this writing, the codec for GoToMeeting webinar recordings ("G2M4" codec) was only mentioned in *one* web page, of about 10 Microsoft web pages I read, to resolve this problem (and that codec is not included, yet, in their diagnostic tool),
so if you're trying to play a GoToMeeting webinar, simply get the codec for it from their site: http://www.GoToMeeting.com/codec
B) If Windows Media Player (WMP) will not even open the file, you won't be able to get the 4-character codec's name (like "G2M4") from WMP. But VLC's media player will tell you that code, even when it fails to run the video.... and then you can
search the internet for it.
C) The problem sometimes is not actually a missing codec. Other things that have helped others, some from:
http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/the-windows-media-player-12-could-not-play-the-wma/bb823460-44df-4e8d-ba2c-42ec0e111e5a?page=3
(1) running the System File Checker (SFC.exe),
(2) opening WMP first (running both the 32-bit and 64-bit versions) then opening the file from inside them,
(3) confirming that WMP was the file association for WMV files,
(4) Control Panel -> Hardware and Sound -> Sound, selecting my audio device, and looking for a "5.1" setting (I didn't have one), to change to "stereo",
(5) checking Tools\Options\Devices\Speakers\Properties\Speaker Properties\AdvancedPlayback\ Speakers /HP\Properties\Advanced\Default Format, to select "CD or DVD Quality" (if that setting appears for your device),
Good luck,
-- Doug
Doug Ivison

How can the Windows Media Player 12 be made to play WVC210 .avi files?

I just built a new computer and it won't play the motion captured videos of the WVC210. It has Windows 7 Home Premium as the operating system. My machines running XP play the WVC210 files GREAT. Is there a codec I can add to the WMP12 so that it will play the .avi files. I have 3 cameras around the property, 2 WVC210 and 1 WVC200. 1 camera has the audio turned off so switching to MP4 (no audio) made that work OK. But the camera in the office I need to have audio and would rather stick to WMP over something like VLC. VLC plays the files fine but I much prefer WMP. I'm hopeing to find out how to have Windows Media Player 12 play the .AVI files from the WVC210 cameras. Any Help??

There appears to be issues with codecs on WMP 12 and Windows 7
AND\OR your WMP is missing the necessary codecs.
Google the Net and you should find different things to try
for the WMP 12.
Troubleshoot problems in Windows Media Player
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-in-Windows-Media-Player
It looks like additional codecs may needed to download with WMP12 and windows 7
http://www.tech-exclusive.com/2009/01/22/download-windows-7-codec-pack-for-windows-media-player-12/
Media Feature Pack for Windows 7 N and Windows 7 KN (KB968211)
http://www.microsoft.com/downloads/details.aspx?FamilyID=31017ed3-166a-4c75-b90c-a6cef9b414c4&displaylang=en
Information about the Multimedia file types that Windows Media Player supports
http://support.microsoft.com/kb/316992
Another possible solution:
K-Lite Codec Pack 5.9.0 Full, Standard and Basic
http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm
I hope this helps let us know how it goes!
T.

Diadem - CLIP: Warum "läuft" ein MPEG2 - Video im Windows-Media-Player und nicht in Diadem - Clip?

Zuerst konnten der Windows-Media-player und Diadem-CLIP das mpg-file beide nicht darstellen, während andere Video-player einwandfrei arbeiteten.
Beide Programme zeigten kein Bild.
Nach der Installation eines neuen Codecs konnte der Windows Media-player das file wiedergeben, im Diadem-CLIP ist jedoch jetzt immer nur ein Standbild zu sehen, obwohl der Sekundenzähler in der Diadem-Clip -Playerleiste läuft.

Clip muss, verglichen mit dem Media Player oder anderen Abspielern, mit ganz anderen Mechanismen auf das mpeg zugreifen. Das hängt mit des Synchronisation des Filmes zusammen. Zu einem ganz bestimmten Zeitpunkt x muss ein Frame aus dem Film extrahiert und dargestellt werden.
Nun hängt es vom Kompression einer mpeg Datei ab, wie schnell dieser Vorgang durchgeführt werden kann. Je stärker die Datei komprimiert ist, desto langsamer wird der Zugriff und wenn die Frames nicht rechtzeitig dargestellt werden, bleibt ein Standbild übrig. Sie werden wahrscheinlich sehen, dass wenn Sie die Geschwindigkeit ganz runterdrehen, der Film laufen wird.
Um die Sache zu beschleunigen, müssen Sie das mpeg neu codieren. Dabei gibt es einen Parameter, der sich bei AVI Filmen Keyframe nennt
- bei mpegs wahrscheinlich ähnlich. Wird die Anzahl der Keyframes erhöht, bzw ihr zeitliche Abstand verringert, müsste der Film im CLIP besser durchlaufen.
Was sind die Keyframes?
Bei der Kompression eines Filmes wird nicht jeder Frame gespeichert. Vielmehr werden Ausgehend von einem komplett gespeicherten Keyframe in den folgenden Frames nur die Veränderungen im Bild abgespeichert. Das spart natürlich enorm Speicherplatz und funktioniert auch sehr gut, wenn man wie im Media Player üblich, den Film vorwärts anschaut. CLIP sucht sich jedoch zum Zeitpunkt x ein Bild. Wenn die Datei aber zu diesem Zeitpunkt nicht zufällig einen Keyframe aufweist, muss der zuletzt gespeicherte Keyframe in der Datei gefunden, und mit den darauffolgenden Informationen bis zum Zeitpunkt x verrechnet werden.
Wenn man sich dessen bewusst ist, wird klar, dass a) der Film in normalen Playern leichter ohne Ruckeln durchläuft und b) eine Erhöhung der Anzahl der Keyframes in der Datei die Situation für CLIP
verbessert.
Ich hoffe, diese Informationen helfen Ihnen weiter.
I.Schumacher
Application Engineering
National Instruments

Starz PLAY "Windows Media Player encountered a problem while playing this file" error!?!

My laptop running Windows 7 is having the error, " Windows Media Player encountered a problem while playing the file." when trying to play downloaded movies whereas the "live Starz TV" works fine. My netbook is working properly though, anyone seen this before?

- if you're still having the issue, make sure you are running all the latest video/audio codec's for windows media player and win 7 and also take a moment to check this article from microsoft.
http://www.microsoft.com/windows/windowsmedia/player/10/errors.aspx
if you find an answer let us know what fixed it!
buggin wrote:
My laptop running Windows 7 is having the error, " Windows Media Player encountered a problem while playing the file." when trying to play downloaded movies whereas the "live Starz TV" works fine. My netbook is working properly though, anyone seen this before?

Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file

Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file
How do I fix this?

That would probably be a question best taken up in on a site for Windows support questions. Not knowing anything about the movie you're trying to play, all I can suggest is to confirm that the format of the movie you wish to play is supported in your version of WMP. If it isn't, you'll either need to convert the movie or use some other player software.
Regards.

I cannot view video on Windows Media Player...Seems I need to install a "Codec".......which one?

I cannot view any video sent to me or by me on Windows Media Player. Seems that I need to install a "Codec"......but which one and where do I find this? In doing some reasearch, I noted that one must be careful to install the correct one. I am not happy that this was not included in my PC when I purchased it. I am using Windows 7 on HP Pavilion dv6-3133nr Entertainment Notebook, if that is of any help. Please....any info?

gramaof6,
I would be inclined to install VLC from Filehippo website, as I use VLC on all my PC clients for DVDs. Please find the link below for further information.
http://www.filehippo.com/download_vlc_32/
Bob.
Robert Brindle. MCSE, MCSA & MCP/Cisco CCNP & CCNA.

I am unable to play video clips. When I click play, nothing happens. I have a feeling I am missing a plug in. Windows media player works fine.

Cannot play video clips. when I click. I might be missing a plug in but I am not sure. I have shockwave and flash installed.

[http://port25.technet.com/pages/windows-media-player-firefox-plugin-download.aspx Download Windows Media Player Plugin for Firefox]
<hr>Note: If anyone's reply has solved your problem, then please mark that reply as "Solved It" to the right of that reply after logging in your account.
Its because so that we can concentrate on new questions.

Running into a Codec problem while trying to view recorded video in windows media player.

Hi - I am new to this so please be gentle.
I have been given a wvc200. I have set it up on my network and have it set to record motion. after it has recorded a file, and if I go to view the file, my computer launches the file with Windows Media Player. as WMP is trying to open the file, I get an error message saying "An audio codec is needed to play this file. To determine if this codec is available to download from the Web, click Web Help." I have folled the directions and have installed the Sharp G.726 Audio (45) codec that WMP is looking for but it is still asking for the codec. Any suggestions? Thank you so much for your time.
PS I am running Vista on a Quad core with WMP version 11.0.6000.6344

take a look at this thread -- the last page offers a solution for vista

Windows Media Player codec

I often use compressor to export my FCP project to m2v (use default setting), then import into studio pro to make DVD.
I know on PC, VLC is the one of the best player to play most of kind of video files including DVD.
However, I happened to have many client who isn't really computer savy, they expect to play DVD we produce for them with windows media player.
The problem I ran into is, WMP will says "incomptatible codec" to play the DVD.
I have several PCs, that will play the DVD with WMP, however, they usually already installed winDVD player...
Assuming, those player include codec that will play DVD.
Since such a player (winDVD, powerDVD..etc) usually cost money, I was looking for a free codec to play DVD with WMP.
I tried k-lite codec pack, which I read it will work on WMP, however, I didn't have any luck to be able to play....
Does anyone know if there is specific codec I need to be able to play DVD on window media player on PC??

Thanks, Gary Scotland, for the reply.
The problem is, many of our client is not very technology savvy and they expect all the video to play on their PC's WMP.
Since they complained our DVD doesn't play on their machine, we provided them wmv format video, and VLC player to them to view them with explaining WM player is not a DVD player.
If I figure out exactly what codec WM Player needs to be able to VOB video, it'd be very helpful, and that was reason why I posted this thread.
I did try google them and search for them.. and test out on several PC that in our office, and one works on the particular codec I installed, but it doesn't work on the others...
I know if we installed WinDVD/PowerDVD, then, there will be no problem to play DVD on WMP, however, they are all paid software/player...(don't think we want to pay the player for every client). I'm more looking for "THE CODEC".
I hope this make sense...
Thanks again.

Roadrunner reports missing Windows Media Player 9 when accessing roadrunner Radio

Roadrunner report missing Windows Media Player 9 when trying to run Roadrunner Radio. I have higher version of Media Player on p.c. Is this an add-on I have to download?

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Why does windows media player 11 plug in never appear in firefox after I install it, I am trying to play a video that says I have this plug in missing.

I sometimes get a blank video player frame saying I need a plug in. FF plug in finder tells me I must manually install Windows Media Player 11. I have done this many times but the plug in never appears in FF.

Your More system details list show the WMP plugin (np-mswmp), so that should be working.
See:
* http://kb.mozillazine.org/Testing_plugins
* http://www.vdat.com/techsupport/windowstest.asp

Windows Media Player ActiveX not playing image, but WMP stand alone application does. Why?

I use my Windows Media Player v11 with additional codec to play mp4 files (mp4 are not supported by default with WMP 11, so I had to install a codec). It works fine in the stand alone application, but when I use the ActiveX control in NI, it does not use the codec and I get only the sound... no image. I thought the ActiveX was simply an interface to the same core application used by NI and the stand alone media player. And if it is the same core, it should use the same codec. What am I missing?
Solved!
Go to Solution.

I have a tip for you. If you download Quicktime 7(QT), you may select the QT activex player(see picture). It plays mp4 and looks better. And QT is free so it should not any problem. Try and see if it do you any good
Besides which, my opinion is that Express VIs Carthage must be destroyed deleted
(Sorry no Labview "brag list" so far)
Attachments:
sample.PNG ‏114 KB

Blu-ray DVD no longer recognized by HP MediaSmart or Windows Media Player

I have the HP Pavilion Elite HPE 250-f desktop computer. This computer includes a CD/DVD/Blu-ray drive. I bought this computer in 2010, and all these years I have successfully played CDs and DVDs on the computer. Until now, I have not attempted to play a Blu-ray DVD.
A few days ago, I rented the "Divergent" Blu-ray DVD from my public library. The "Divergent" regular DVD was included in the package.
I put the Blu-ray into the CD/DVD/Blu-ray drive. The HP MediaSmart software recognized the Blu-ray, but the software got into an endless "update" loop and did not play the Blu-ray. Microsoft's Windows Media Player also recognized the Blu-ray, but did not play the Blu-ray.
One solution I heard about was to plug an HDMI patch cord into the back of my computer box, with the other end of the HDMI patch cord not plugged into anything. Supposedly, the HP MediaSmart software would play a Blu-ray if the software sensed an HDMI cord. Unfortunately, that did not work.
I then downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html Supposedly, this Codec Pack would allow the Windows Media Player to play the Blu-ray. The Codec Pack included the Classic Media Player.
I tried to play the Blu-ray on the current Windows Media Player and the Classic version, with the new codecs installed. But nothing worked. I then used System Restore to get rid of the Media Player Codec Pack. I found out that, in addition to the codecs, I was supposed to use the Slysoft AnyDVD HD software. However, I did not make any more attempts to use the codecs, and I did not download the Slysoft software.
Now, here's where things get weird. Now, the HP MediaSmart software and the current Windows Media Player do not even *recognize* the Blu-ray DVD. They play the regular "Divergent" DVD very well. But they do not even *see* the Blu-ray DVD.
I uninstalled the BDDVDRW CH20L driver, version 6.1.7600.16385 (win7_rtm.090713-1255). I restarted the computer, and a new driver was installed. The new driver's version is 6.1.7601.17514. But the Blu-ray DVD is *still* not being recognized.
Now, I'm hearing that a Blu-ray lens cleaner may be required.
So, what's going on here? Did the codecs in the Codec Pack damage the Blu-ray lens? Please advise.
Thank you for any help you can give me.

Hi, BH. Thanks for your response.
sp60287.exe seems to be for Windows 8. I have Windows 7.
But even if I got a PowerDVD version for Windows 7, I still have the issue of the Blu-ray disc not even being detected. The Blu-ray disc is in the drive, but the software (HP MediaSmart, Windows Media Player) says that there is no disc in the drive. This "no detection" issue began after I installed the codecs in the Codec Pack and tried to make Windows Media Player work with the codecs. Is there an issue with the Blu-ray lens? Or is there an issue with the Blu-ray disc itself?
I notice that the regular "Divergent" DVD has no fingerprints on it, even after I touch it. But the Blu-ray DVD has lots of fingerprints. Does the Blu-ray have some kind of weird surface? Is there some problem with the Blu-ray's surface that is causing the Blu-ray to not even be detected?
Thanks.

Bug & Conflict w/ Palm Destop 6 & Windows Media Player

I am a long time Palm user but my T2 was not getting much use considering I was already carrying Two cell phones. But I was excited to get an upgrade to a Centro for one of my phones. Now I am dealing with the differences between PalmDesktop4 (PD4) and PD6 on Windows XP SP3.
I found what appears to be a critical bug in the installation of PD6 in that it has some very undesirable interactions with Windows Media Player (WMP) 10 & 11. Let me preface by saying that I am not using WMP or PocketTunes for any syncing or transferring any media to my Centro. My Centro is only used for calendar, contacts, calculators, and Docs2Go.
I have installed PD6 and the PD6 user data to a removable drive for personal privacy on a work computer. The error is that when ever the drive is not mounted and wmplayer.exe is started, Windows searches for the Palm Access Installation package on my removable drive and attempts to start a installation of PD6. Of course it does not find the .msi and the only thing that happens is my computer locks up till I close WMP and then the ACCESS installer goes away. If the removable drive is mounted with the PD6 application directory and the PD6 user data, WMP loads quickly and appears to work fine.
Why is WMP trying to connect to applications or support files in the PD6 application directory?
I can only assume that the new PD6 media tab now is hooked into some windows media services. PD6 must be registered as a client/helper app to windows media and WMP is trying to load or locate the registered resources.
The big problem with this is that my user data path gets over written with PD6 installation defaults in the Windows Registry and I have to manually reset all the PalmDesktop registry data to point PD6 at my really user path on the V: drive.
This should not be installed this way. The association between the two applications appears to be an error in the ACCESS installation package for PD6.
I used Palm.com “Chat” support four or five time for some very basic support in getting my new Centro setup. The Palm.com “Chat” support was great. For this issue they were absolutely useless. One support person affirmed that I should be able to use the removable drive, the next just had me do reinstalls for PD6 (that I had already done) and then told me I would have to use the defaults for C:\Program Files and D:\Documents and Settings\username... They recommended that I use the Palm.com phone support number.
I did this and it had to be one of the worse support calls I have made in a while (case number 1-51474282949). Why is it impossible to get any computer software or hardware company to support the desktop software they putout? I got the same tech support baby talk about “reinstalling the application”, “use the default installation path”, “its not our application” and “you will have to contact Microsoft for support on your operating system”. Ahhhhh!
I was not even able to speak with a “Level 2” tech support person. I demanded that I be connected to a technical person a not just fed the same FAQ crap that I could find on the website. The “Level 2” person would not take my call but just passed the message to the “Level 1” Person that I would have to contact Microsoft.
So I am posting this message here to the Palm fourm in hope that the software engineering team will see this and be able to either patch their software or give me the .reg key to break the association between WMP and PD6. Below I have posted a long list of my Chat support that explains the issues in further technical details, and also details the lack of detailed skilled support available at Palm.com.
Help? Direction?
I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
"DesktopPath"="V:\\PalmDesktop6App\\"
"HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
"Path"="V:\\jcollyer-files\\PalmDataV6_001"
"UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
"PIMVersion"="6.1.0"
"DesktopExe"="Palm.exe"
@=""
"Desktop Language"="ENG"
"INSTALLDIR"="V:\\PalmDesktop6App\\"
"VM_Username"="John Collyer"
When the key gets messed up it defaults to the standard palm desktop path:
"C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer.
Dan(Sun Oct 19 2008 16:04:52 GMT-0400 (Eastern Daylight Time))>
1. Click on Start.
2. Click on Run.
3. Type "regedit" and click Ok.
4. Then Registry Editor window will open.
5. Double click on HKEY_CURRENT_USER.
6. Then click on +sign beside Software.
7. Now delete all the folders which start with Palm.
8. Also delete the folder called US robotics.
9. Now Double click on HKEY_LOCAL_MACHINE.
10. Then click on +sign beside Software.
11. Now delete all the folders which start with Palm.
LiveAssist Transcript
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chat id: 7f2a7664-50e8-40fb-8933-f82278d33b6d
Problem: Palm Deskto & Windows Media Player?
John_Collyer > I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
"DesktopPath"="V:\\PalmDesktop6App\\"
"HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
"Path"="V:\\jcollyer-files\\PalmDataV6_001"
"UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
"PIMVersion"="6.1.0"
"DesktopExe"="Palm.exe"
@=""
"Desktop Language"="ENG"
"INSTALLDIR"="V:\\PalmDesktop6App\\"
"VM_Username"="John Collyer"
Dan > Hello John_Collyer, Thank you for contacting Palm Technical Support. My name is Dan. How may I help you?
John_Collyer > When the key gets messed up it defaults to the standard palm desktop path:
"C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer. I am using window media player 11.
What the heck is going on? How can I stop Windows Media Player from triggering the palm desktop application? Better yet why does it even try?
It does this when I simply open windows media player, even without a file. Just opening the Windows Media player application by it’s self causes this behavior.
Dan > Please let me go through the information you have provided.
John_Collyer > Ok standing by...
Dan > I understand that you have issue with the Palm Desktop and windows Media player getting messed up .
Dan > Sure I will guide with the issue .
Dan > May I know since when you are facing the issue ?
Dan > Please let me know the Operating System you are using. Is it Windows 95/98/ME/NT/2000/XP/Vista or MAC?
John_Collyer > I had this problem from the first install about two weeks. I use PalmDesktop 4 with my T2 for years on a removable drive never had an issue. PD6 only allows me to set the user path during installation. So I have been having issues with the reg keys getting messed up for a while. I though just creating a .reg file to fix the problems was going to be simple till I found windows media player was trying to autostart palm software???
John_Collyer > Windows XP SP3
John_Collyer > I am a new owner of the Palm Centro not using the T2 with PD6
Dan > Thank you for information .
Dan > I got the issue .
Dan > There are more than one version of the Palm software in the computer .
John_Collyer > No only PD6 now
Dan > That's reason the Drivers in the Registry are messing up and causing the issue .
Dan > Okay .
Dan > Do you have any data in the Palm Desktop ?
John_Collyer > Yes, when the V: drive is mounted everything works great, perfect. Windows Media player even load without a hitch. I would even deal with the .reg fix work around I made to over write the registry. I still don't understand why the application tries to load when it is installed on the V: drive if the v: drive is not present. It has to be the install/uninstall .msi file that runs the Add/Remove programs feature in widows control panel. Why does any of this change the user path?
Dan > I will explain you .
Dan > The reason for change of the path is with the corrupted applications and computer settings .
John_Collyer > Sorry, Why would the .msi file run if Windows Media is started?
Dan > .MSI file is the supporting file for Windows Media player .
Dan > That's reason for executing of .msi file during the windows media player .
Dan > To fix the issue we must perform clean uninstall and reinstall so that you will not have any further issue .
Dan > Let me know if you are comfortable with the clean uninstall and reinstall if the Palm software .
John_Collyer > I've uninstalled PD6 and reinstalled it like 12 times. If the V: drive is missing it really messes up the PD6 software. To keep me from doing this by launching PD6 from the C: drive I installed it to V:. No .exe no launchy. It works fine. What is hooking into windows media player. A .msi is a Microsoft install package, not a media file. We can do a clean install but why would running windows media player start the palm install/uninstall .msi file? I have not heard why?
John_Collyer > All my installs have worked fine. Unless there is a deeper cleaning process you can help me with other than running the remove program, is it worth trying AGAIN?
Dan > Did you perform clean uninstall and reinstall >
John_Collyer > Clean = remove program, reinstall, and sync to a new user folder? Then Yes. Other options?
Dan > No we need top perform few other steps .
John_Collyer > Ok shall I "Remove Program"?
Dan > No please wait .
Dan > First please let me know if you have any data in the Palm Desktop in the computer .
John_Collyer > Yes, but it is also going to be kept in the phone correct? It will survive if we create a new user folder right?
Dan > Yes .
Dan > Please let me know the user name given during the Sync .
John_Collyer > Well then I think it is safe, I have recently hotsynced so the data should be a match?
John_Collyer > John Collyer
Dan > Cool .
Dan > Thank you for information .
Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
John_Collyer > No user folder there.... It's on the V: drive V:\jcollyer-files\PalmDataV6_001\CollyeJ Yes?
Dan > Please wait .
Dan > Please right click on the Palm Desktop and then click on Properties .
John_Collyer > the .exe in V:\PalmDesktop6App or the shortcut in start menu?
John_Collyer > start menu= V:\PalmDesktop6App\Palm.exe
Dan > You will have the Palm Desktop icon on the computer desktop .
Dan > Okay .
Dan > Thank you for information .
Dan > Please take the back of the Palm Desktop data in the computer .
John_Collyer > Destop target = V:\PalmDesktop6App\Palm.exe tpp
John_Collyer > ??? Please take the back of the Palm Desktop data in the computer
Dan > I mean to tell you that we must save all data of the Palm Desktop in different location .
Dan > I will assist you .
Dan > In the computer open V:drive-->locate Palm folder .
Dan > Open Palm folder and check if you have folder called CoolyJ .
John_Collyer > V:\jcollyer-files\PalmDataV6_001\CollyeJ
John_Collyer > No CoolyJ
Dan > Okay .
Dan > In the computer open Vrive-->Collerfiles-->Copy Palm folder and paste on the computer desktop .
John_Collyer > done
Dan > Okay .
Dan > Do not delete the Pal folder that was copied to computer desktop .
John_Collyer > ok
Dan > First go to Start-->Control Panel-->Add/Remove Programs. There Palm or PalmOne or Palm Desktop will be listed. Click Remove against it.
Let me know once you are done with unistallation process.
John_Collyer > starting
John_Collyer > done, next
Dan > Now in the computer open V:drive-->Collerfiles-->Rename Palm folder to Palmold .
John_Collyer > already there
Dan > Okay .
Dan > Now we need to perform Registry Clean up .
Dan > Please perform the steps provided .
Dan > 1. Click on Start.
2. Click on Run.
3. Type "regedit" and click Ok.
4. Then Registry Editor window will open.
5. Double click on HKEY_CURRENT_USER.
6. Then click on +sign beside Software.
7. Now delete all the folders which start with Palm.
8. Also delete the folder called US robotics.
9. Now Double click on HKEY_LOCAL_MACHINE.
10. Then click on +sign beside Software.
11. Now delete all the folders which start with Palm.
John_Collyer > still working
Dan > Please take your time .
Dan > I will be with you .
John_Collyer > done
Dan > Cool .
Dan > You are pretty fast .
Dan > Now clean uninstall of the Palm software is done .
John_Collyer > I was already deep in the registry look at this all thats how I found the "Path"
John_Collyer > Now we reinstall? Can I still use the V: drive for application files and user data?
Dan > Yes .
Dan > You can use V:drive .
Dan > After you install the Palm software perform Sync and make sure that Sync is success .
Dan > And you will not have sny issue with the Windows media player messing up .
John_Collyer > Ok I will start the PD6 install now
Dan > Please go a head .
Dan > Thank you for all the cooperation and patience in the chat session .,
John_Collyer > working almost done
Dan > Awesome .
Dan > But after installation is complete we need to restart the computer .
Dan > We must restart the computer for necessary changes to take place .
John_Collyer > how do I get back to you in support?
Dan > I assure that you will not have any further issue ,
Dan > However if you do have any further issue .
Dan > Please login with the same user name and email address .
John_Collyer > Palm Support can find me after that?
Dan > Yes .
Dan > I will have Our chat session in Our Data Base .
John_Collyer > Ok then it is time for a restart?
Dan > So that once you re contact us we will check with the required information and pull the chat session already we have done with .
Dan > And proceed with the further steps .
Dan > Please go ahead .
John_Collyer > Till then, good bye...
Dan > Please let me know if I can be of any further help .
Dan > Analyst has closed chat and left the room
Did all this above. Still have Windows Media Player trying to launch the ACCESS .msi installer which creates these processes:
IDriver.exe (x5)
IdriverT.exe (x1)
MSIexec.exe (x3)
I have let windows media player and windows installer run a bit longer and I get a second window titled "windows installer" with the text:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter and alternate path to a folder containing the installation package 'Palm Desktop by ACCESS.msi' in the box below.
[C:\DOCUME~1\jcollyer\LOCALS~1\Temp\_is4\]
this is the default text.
I browsed my way to C:\WINDOWS\Installer and found a new .msi for PD6 called C:\WINDOWS\Installer\45599.msi and renamed it to C:\WINDOWS\Installer\45599_PalmNeedsBetterSoftware_msi
Still have the same issues from above. I thought if the .msi failed to be found then the error might just get passed over. So I do not know where IDriver.exe or other MS Installer applications is getting the values for 'Palm Desktop by ACCESS.msi'?
Again it is very odd that the ACCESS installer it trying to run when windows media player is launched (even with out any media, app only). Please do not tell me to do another "Clean Install" that is just BABY-TALK tech support at this point!!! I need to know why the PalmDesktop ACCESS installer is hooking into Windows Media Player. There is no doubt something odd is going on. As long as the V: drive where my Palm Desktop applications and user data is stored there is no problem. As soon as the V: drive is off line I have all these issues.
I noticed that PalmDesktop now has advanced media tools to "Make Video" in the media tab of Palm Desktop. This is where you can export a .mpg slide show of all you photos from your palm photos.
I would bet you a free year of Verizon's wireless data plan that the new Palm Desktop is registered as some type of client application to windows media service. When windows media player loads it tries to register all the clients and the Palm media client application is not available so some how MS Windows tries to start the PalmDesktop installer to fix the client media application.
Please note that I am not using Pocket Tunes at all, not trying to sync pTunes with Windows media or Rhapsody or any other media junk. Right now I want my palm to just be a extra smart contact and calendar manager, that’s all.
PALM NEEDS TO PATCH THIS. Palm Desktop should call Windows Media when it needs it, not have Palm Desktop registered as a client application to Windows Media by default!
PLEASE TELL ME THERE IS A SIMPLE FAQ FIX FOR ALL NONSENSE???
Post relates to: Centro (Verizon)

Thank you so much for replying.
Yes I have removed and reinstalled WMP.
I had good results with the PD6 application installed on the default path onto the C: drive with the one exception that if the application was launched by accident and the user data path was not available, the PD6 application would blow away my custom user path registry settings. Now that I know what they are I have made a .reg file to repair my registry to my desired user data paths.
Installing the application on the removable drive appeared to help prevent me from launching the application by accident and overwriting my registry with default user paths.
So which is the less of the two evils?
If the application directory is not available, windows media player still tries to launch the .msi for installing PD6.
If I install the application to the C: drive but the user data to the removable drive, launching the PD6 application without the user data drive will still corrupt my registry settings for a user data path.
Both these issues seem like a logical (if not easy) fix that should be done in the PD6 application and installation package. I mean really, cannot anyone tell me why windows media player is checking the PD6 application directory? Why in PD4 did we have an option control for setting the user data path from the PD4 application? Why is this option not in the PD6 application, just the installer?
I am given a choice during installation to move the user data to another non default location. Why else would this be provided if not to accommodate my kind of request to store the user data into an alternate location other than “My Document”. Certainly Palm is not trying to force the users on how to protect and store their personal data?
Post relates to: Centro (Verizon)

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