Collaborating Using Exchange 2010/3

I suspect these are genberic questions which relate to Echange 2013 as well as 2010 but would really appreciate some help with the following. I have a very basic understanding of Exchange but have never been involved in setting up Server Side instalations
only clients and do not know its true capablilties in comparison with a mail hosting company using IMAP access.
Essentially I am trying to advise a client who is a small buisness involved in Property Management. There are 6 staff who each have a personal email address for communicating within the office but use a shared account for receving and responding to
clients and agents. At the moment the main mailbox
[email protected] plus their personal account is set up on their desktop using IMAP. Recently they have created scores of folders in the main inbox which they use for Filing away emails from the various clients emails. The problem with this approach
is that they have all but exceeded their mailbox limit but also sychronisation of the inbox via IMAP is very slow due to tha large amount of inbox storage.
I am condidering advising that they upgrade to a hosted Exchange service however I am unsure if:-
1) Synchronisation of the Inbox and all its included sub folders will still be as slow as with IMAP or does exchange deal with synchronisation differently?
2) Currently they cannot use the multiple coloured Flag or Catergory options as IMAP only supports a single flag. Will this work with Exchange with multiple users accessing one mailbox?
3) Can you set up Exchange for only a single account and still have their personal accounts set up as IMAP in Outlook 2010/3 or would it be better to move all accounts over to Exchange
Many thanks
John

In answer to the above:
Synchronizing a lot of data is going to take time, regardless of how it is hosted.  Exchange does synchronize differently, but only testing is going to say which works faster.  I'll add that once synchronization on either is complete, it doesn't
need to synchronize again.
Exchange uses Outlook as the client application, and I don't know if Outlook in IMAP has the same types of flags as Exchange.  Is it possible that categories might work better for what your customer intends to use flags for?
You can have Outlook for one account and IMAP for others.  However, if you configure Outlook with the personal account as the Exchange account, the shared mailbox will automatically be added to Outlook for all users who have access to it - there is
no management of two mailboxes, as there is with the IMAP accounts.  You will want to make sure they use Outlook with a cached profile, but that's the default, so it should be easily deployed.

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