Collaboration instant messaging for Online Customer chat

Hi Experts,
We have the following requirement in portal.
Portal has to be exposed to internet and customers of the organization should be able to use the portal and chat with the employees who are currently logged in portal. This chat conversation should also be saved - either in portal KM or exported to a file or both.
I'm thinking of using Portal Collaboration's Instant Messaging feature for this, but not sure whether it will be enabled for anonymous users accessing portal from outside.
Please clarify and also pour in your ideas on the possible ways to achive this requirement in portal.
Thanks in advance,
Vijay.K

Hi Vijay,
Portal Collaboration feature can be utilized. Along with that you can also explore using third party collaboration tools
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/8054ecb8-1e2e-2a10-cfba-eb5a09a9e095?QuickLink=index&overridelayout=true
Regards,
Ganesh N

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i need help...
does anyone know what to do to enable the function of IM (instant messaging)for N70?
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Hi,
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CREATE OR REPLACE TRIGGER KPC_RCV_TRANSACTIONS_INTERFACE
     AFTER INSERT OR UPDATE ON APPS.RCV_TRANSACTIONS_INTERFACE
     REFERENCING NEW AS NEW OLD AS OLD
     FOR EACH ROW
---     This Trigger Validates following things
---     1.     Creation date is not modified and is greater than system date.
---     2.     RTV should not be possible before ERS is generated.
---     3.     Inspection should not be possible through Deliver Transactions Responsibility
---     4.     Delivery of Material should not be possible through Inspection Responsibility
---     5.     Item is Excisable and Excise Invoice No Or Excise Invoice Date is Missing
---     6.     Only Inspected and Accepted material is Delivered to Subinventory
---     7.     Check for Existance of 57F4 for Subcon Job Receipts
---     8.     Check Taxes are not Missing
---     9.     Check Taxes are Correct
---     Declaring The Variables
DECLARE
     v_grade                    number          :=     0;
     v_employee_id               number          :=     0;
     v_responsibility          varchar2(100)     :=     'Z';
     v_closed_taxes_count          number          :=     0;
     v_taxes_count               number          :=     0;
     v_invoiced_status_code          varchar2(01)     :=     'N';
     v_57f4_id               number          :=     0;
     l_date_ok               varchar2(01)     :=     'N';
     l_gate_date_ok               varchar2(01)     :=     'N';
     l_cenvatable_flag          varchar2(01)     :=     'N';
     l_excise_ok               varchar2(01)     :=     'N';
     l_rtv_ok               varchar2(01)     :=     'N';
     l_inspection_ok               varchar2(01)     :=     'N';
     l_delivery_ok               varchar2(01)     :=     'N';
     l_rej_delivery_ok          varchar2(01)     :=     'N';
BEGIN
--      Get Looged in Responsibility Name
     begin
          SELECT      upper(responsibility_name)
               INTO v_responsibility
          FROM      apps.fnd_responsibility_vl
          WHERE      responsibility_id = apps.fnd_global.resp_id;
     EXCEPTION
          WHEN      NO_DATA_FOUND THEN
               v_responsibility := 'Z';
          WHEN      OTHERS THEN
               v_responsibility := 'Z';
     END;
---     Modifications Done by SMT to Bypass checking for following Users
     if     (apps.fnd_global.user_id     <     1091)     then
          return;
     end     if;
---     if     (apps.fnd_global.user_id     in     (1090,1111,1112,1126,1540,1591,1570,1881))     then
---          return;
---     end     if;
----     Collect the Information Required from Other Tables
---     Check whether item is cenvatable
     l_cenvatable_flag     :=     'N';
     begin
          select     'Y'
          into     l_cenvatable_flag
          from     apps.ja_in_po_line_location_taxes     jipll
          where     upper(jipll.tax_type)          in     ('EXCISE','CVD')
          and     jipll.po_header_id          =     :new.po_header_id
          and     jipll.po_line_id          =     :new.po_line_id
          and     jipll.line_location_id          =     :New.po_line_location_id;
     EXCEPTION
          WHEN      NO_DATA_FOUND THEN
               l_cenvatable_flag     :=     'N';
          WHEN      OTHERS THEN
               l_cenvatable_flag     :=     'N';
     end;
---     Check whether Taxes are closed
     v_closed_taxes_count     :=     0;
     begin
          select     count(distinct jit.tax_id)
          into     v_closed_taxes_count
          from     apps.ja_in_tax_codes               jit,
               apps.ja_in_po_line_location_taxes     jipl
          where     nvl(jit.end_date,sysdate)<     sysdate
          and     jit.tax_id          =     jipl.tax_id
          and     po_header_id          =     :new.po_header_id
          and     po_line_id          =     :new.po_line_id
          and     line_location_id     =     :new.po_line_location_id;
     EXCEPTION
          WHEN      NO_DATA_FOUND THEN
               v_closed_taxes_count     :=     0;
          WHEN      OTHERS THEN
               v_closed_taxes_count     :=     0;
     end;
---     Check Existance of Taxes
     v_closed_taxes_count     :=     0;
     begin
          select     count(distinct jit.tax_id)
          into     v_taxes_count
          from     apps.ja_in_tax_codes               jit,
               apps.ja_in_po_line_location_taxes     jipl
          where     nvl(jit.end_date,sysdate)<     sysdate
          and     jit.tax_id          =     jipl.tax_id
          and     po_header_id          =     :new.po_header_id
          and     po_line_id          =     :new.po_line_id
          and     line_location_id     =     :new.po_line_location_id;
     EXCEPTION
          WHEN      NO_DATA_FOUND THEN
               v_taxes_count     :=     0;
          WHEN      OTHERS THEN
               v_taxes_count     :=     0;
     end;
---     Modifications Done by SMT to Get Invoice Status Code of the Original Transaction
     v_invoiced_status_code     :=     'N';
     BEGIN
          SELECT      'Y'
          INTO      v_invoiced_status_code
          FROM      apps.ap_invoices_all          ap,
               apps.rcv_shipment_headers     rcv
          WHERE      ap.invoice_num               like     '%'||rcv.receipt_num||'%'
          AND     ap.org_id               =     rcv.ship_to_org_id
          AND     rcv.shipment_header_id          =     :NEW.shipment_header_id;
     EXCEPTION
          WHEN      NO_DATA_FOUND THEN
               v_invoiced_status_code          :=     'N';
          WHEN      OTHERS THEN
               v_invoiced_status_code          :=     'N';
     END;
---     RAISE_APPLICATION_ERROR(-200151,'Incorrect Transaction Date...');
---     Check the transaction_date is correct or not
     l_gate_date_ok          :=     'Y';
     IF     ((:new.ship_head_attribute6     is     null)                                        or
          (to_date(:new.ship_head_attribute7,'DD-MON-YYYY')     <     (sysdate-3))                    or
          (to_date(:new.ship_head_attribute7,'DD-MON-YYYY')     >     sysdate))                    then
          l_gate_date_ok     :=     'N';
     END      IF;
---     Check the transaction_date is correct or not
     l_date_ok          :=     'Y';
     IF     (to_date(:new.transaction_date,'DD-MON-YYYY')     <     to_char(sysdate,'DD-MON-YYYY'))     then
          l_date_ok     :=     'N';
     END      IF;
---     Check whether Excise Invoice No and Excise Date is present
     l_excise_ok          :=     'Y';
     if     (l_cenvatable_flag               =     'Y'               and
          :new.ship_head_attribute1          is     null               and
          upper(:new.destination_type_code)     =     'RECEIVING')          then
          l_excise_ok          :=     'N';
     end     if;
     if     (l_cenvatable_flag               =     'Y'               and
          :new.ship_head_attribute2          is     null               and
          upper(:new.destination_type_code)     =     'RECEIVING')          then
          l_excise_ok          :=     'N';
     end     if;
---     Check whether Inspection transaction is being made in correct Responsibility
     l_inspection_ok               :=     'Y';
     if     (upper(:new.destination_type_code) = 'RECEIVING')               then
          if     (v_responsibility like '%RECEIPT%QA%')                    then
               l_inspection_ok     :=     'Y';
          else
               l_inspection_ok     :=     'N';
          end     if;
     else     l_inspection_ok          :=     'Y';
     end     if;
---     Check whether Delivery transaction is being made in correct Responsibility
     l_delivery_ok               :=     'Y';
     if     (upper(:new.destination_type_code) in ('INVENTORY','SHOP FLOOR'))          then
          if     (v_responsibility not like ('%RECEIPT%QA%'))     then
               l_delivery_ok     :=     'Y';
          else
               l_delivery_ok     :=     'N';
          end     if;
     else     l_delivery_ok          :=     'Y';
     end     if;
---     Check whether RTV is made prior to generating the ERS Invoice
     l_rtv_ok               :=     'Y';
     if     (upper(:new.transaction_type) in ('REJECT','RETURN TO VENDOR'))          then
          if     (v_invoiced_status_code = 'INVOICED')                    then
               l_rtv_ok     :=     'Y';
          else
               l_rtv_ok     :=     'N';
          end     if;
     else     l_rtv_ok          :=     'Y';
     end     if;
---     Check Error and Display Proper error message
---     Transaction Date Error
     if     (nvl(l_date_ok,'N') != 'Y')          then
          apps.fnd_message.set_name('FND','Wrong GRR Date');
          apps.fnd_message.raise_error;
     end     if;
---     Gate Entry Date Error
     if     (nvl(l_gate_date_ok,'N') != 'Y')          then
          apps.fnd_message.set_name('FND','KPC_RCV_CHEK:Wrong Gate Entry Date');
          apps.fnd_message.raise_error;
     end     if;
---     Return CENVAT Error
     if     (nvl(l_excise_ok,'N') != 'Y')          then
          apps.fnd_message.set_name('FND','KPC_RCV_CHEK:Enter Excise Invoice No');
          apps.fnd_message.raise_error;
     end     if;
---     Return Closed Taxex Error
     if     (nvl(v_closed_taxes_count,1) != 0)     then
          apps.fnd_message.set_name('FND','KPC_RCV_CHEK:Taxes Wrong');
          apps.fnd_message.raise_error;
     end     if;
---     Return Taxes Missing Error
     if     (nvl(v_taxes_count,0) = 0)     then
          apps.fnd_message.set_name('FND','KPC_RCV_CHEK:Taxes Missing');
          apps.fnd_message.raise_error;
     end     if;
---     Return from trigger, if Transaction Type = 'RECEIVE'
     if     (upper(:new.transaction_type) = 'RECEIVE')     then
          return;
     end     if;
---     Return Inspection Error
     if     (nvl(l_inspection_ok,'N') != 'Y')     then
          apps.fnd_message.set_name('FND','KPC_RCV_CHEK:Inspection Not Allowed');
          apps.fnd_message.raise_error;
     end     if;
---     Return Material Delivery Error
     if     (nvl(l_delivery_ok,'N') != 'Y')          then
          apps.fnd_message.set_name('FND','KPC_RCV_CHEK:Delivery not Allowed');
          apps.fnd_message.raise_error;
     end     if;
     return;
END KPC_RCV_TRANSACTIONS_INTERFACE;

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Hi,
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Hi,
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Mohan
Attachments:
1-IM-192x192_.png ‏10 KB

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