Collate box grayed out

Question

We have an HP Laserjet Pro 400 M401dne printer.  We are having two problems: 1) When printing envelopes the envelope runs through the printer but nothing prints on it. 2) The option to collate pages is grayed out so if I am making 10 copies of a 5 page document it prints page 1 10 times, page 2 10 times, page 3 10 times, etc. Help!! Lori U.

Answer 1

Hi h00dat,
To uncheck "collate", please follow these steps:
Windows 7:
 1.  Click on Start and then Control Panel.
 2.  Click on Printers.  Go to # 7 below.
Windows 8:
 1.  Place the cursor in the upper right hand corner of your screen to display the Charms Menu.
 2.  Click on Search.
 3.  Type CONTROL PANEL.
 4.  In the Search Results, click on Control Panel.
 5.  Click on Hardware and Sound.
 6.  Click Printers.
 7.  Right-click the PIXMA MX432, and then left-click Printing Preferences.
 8.  Click on the Page Setup tab.
 9.  Next to Copies, increase the number to "2".
10.  Uncheck Collate.
11.  Set the number of copies to "1" (or your desired number).
12.  Click Apply and then OK.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.