Collection strategy: one customer in multiple company codes

Hi,
we look into CM at the moment and have the following requirement:
There is one customer who has business with different companies (company codes).
the collection for these kind of customer should be based on the customer across all companies and not within each.
If customer ZZZ is in company code 1000, 2000 and 3000 and it would be necessary to have only one collection specialist on this customer across all companies.
How would you do this?
Thanks + Regards
Hein

Hi,
You can create a new collection segment containing all the required company codes and assign that segment to the customer profile to be used for this customer. This would enable you to assign the same specialist and same collection strategy. In your process receivables you will get the consolidated data for this customer. However when you process it, you will get individual detailed receivable due for individual company codes.
Regards,
Ravi

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Collection strategy: one customer in multiple company codes

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