Collections Action mode - What does it do? BRM 7.3.0

Question

We're on an old version here and I'm pretty sure that this functionality has been superseded by the action dependency feature, but I still can't figure out if this does anything. An agent can cancel mandatory tasks just the same as optional ones. I dug through the documentation, knowledge base, and archives with no luck.

Answer 1

Hi Eric,
The "Fast Roaming" is primarily for Wireless Voice Apps so probably not applicable here.
The fact that you have disabled Agressive Load Balancing is an excellent call here as it is used for areas with Multiple AP's in close proximity.
The "User Idle Timeout" is set at 5 minutes by default but can be changed (as indicated below)
There are two timers that control the users association information called Idle Timeout and Session Timeout. Both of these timers can be changed. These are the default timers:
Idle Timeout - (300 seconds)
Session Timeout - (1800 seconds)
From this excellent doc;
http://www.cisco.com/en/US/products/ps6305/products_tech_note09186a00806f070a.shtml
Hope this helps! It sounds like you are on the right track here :)
Rob