College Deals coupons never arrived...

I registered for the college deals and verified my email address. but my coupons never showed up in my email... It has now been 6 days since i verifed my email address. I was hoping to purchase a new laptop since my current one has been giving me a lot of trouble. Summer classes are not over yet and I really need a new computer to complete my coursework. I am kind of disapointed since I called customer service and the only help they were able to provide was an email address that I could email to continue trying to get my coupons...

Hi there, bdt248, and welcome to the forum,
It’s nice to save money whenever possible, especially when in college. I certainly would have appreciated it having access to some awesome coupons while I was a student a few years ago, so it’s disappointing to hear of the obstacles you’re running into while trying to get your hands on some. It sounds like you are being led on a wild goose chase, so I’d be happy to step in to eliminate some of the frustration you’re undoubtedly feeling.
When signing up for our College Student Deals, one of two things should happen. Either your email address should automatically verified, or you should receive an email from our third party partner, SheerID, requesting additional information from you in hopes of verifying your account soon. After pulling up your Best Buy account using the email address attached to your forum profile, I see that you mention receiving an email from SheerID stating they successfully verified your eligibility to receive these coupons. As you should have received the coupons shortly after this, I’d suggest checking your spam/junk/promotions folders in case your email accidentally blocks marketing emails from Best Buy.
If you find yourself without those coupons after checking the aforementioned folders though, please forward the confirmation email you report receiving from SheerID to [email protected] with the subject line, “Attn: Alex”. I’d be happy to review your case and see what options we may have available to us at that time.
Best wishes,

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College Student coupon never received

I purchased a Mac Book Pro for my granddaughter to start college. I had planned to purchase it at the Apple Store but we took a chance that the Best Buy in Edwardsville, Il (an hour drive) would have the one she wanted. We waited over half an hour in the store (with multiple attempts) to get the "College Student Deal" coupon without success. We had to leave and I asked if we could purchase the computer and she could try to receive the coupon at home and bring it in for a credit. The clerk gave us two weeks. She never received the coupon in her edu e-mail. She confirmed her e-mail address with the school IT dept and they told her they think the problem is on Best Buy's end. I have called Best Buy Customer Service three times (with long waits and many transfers) without resolution to this problem. I was told by one of the Customer Service representatives (in technical terms) that it may be being blocked and that she would never receive it. I feel I have invested a great deal of time in trying to resolve this issue so yesterday, my day off, I went back to the Best Buy store to talk to a manager. I was given instructions to go to this site for help. Yet another diversion. I am beyond frustrated at having spent so much time and effort on such a simple issue and am wondering if this is a method to discourage the customer. When I purchased my oldest grandchild's Mac I did not encounter this problem - but I did not purchase it at Best Buy. Reading the other posts on this site I see that this is a common problem and wonder why.

Hi vlb,
First of all, best of luck to your granddaughter as she starts college! It's definitely a big step, and making the transition from outlined curriculum to more self-guided study can prove to be a challenge.
It sounds like you and your granddaughter have both tried a few different measures so far, so some additional research may be necessary to determine why she may not have received an acknowledgement message by now. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page. You may also want to check out our College Student Deals Coupons FAQ if you haven't already done so.
Aaron|Social Media Specialist | Best Buy® Corporate
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College student coupons not received after 3 days of waiting

I signed up in store on Sunday, 10/5/2014 to receive college student coupons. They have yet to arrive. I got the message to confirm my address, which I did. I have also since gotten some email spam from Best Buy, so I know that those messages aren't being held up by my university.
I need assistance, please. I have signed up in the past for Best Buy college student coupons (different university, different address) and I didn't have any problem. Got the coupons right there in the store while I was waiting.
I had to go ahead and purchase the laptop that I needed and the store manager said I could return with the coupons to get a refund for the extra money I paid.
I'm extremely frustrated with this. Your email spam is no problem and I'm aware of all your current sales, but the coupons mysteriously are unable to be sent? Come on.
Any help here would be more than appreciated. I've been patient, but this is a bit ridiculous.

Hi bunnicula,
Being that you needed to purchase this laptop in advance of receiving the coupons, I can completely understand you wanting to receive the coupons as soon as possible. I am looking into this for you, and as soon as I have more information I will post back to this thread. I am assuming the .edu email address used to request these coupons is the one you used to register for this forum?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
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Please Help!! Can not receive College student coupons emails for waiting a long time

Hello,
I can not receive the college student coupon emails after I signed in for a while. And I tried a couple of times, but it still won't work. I check the solutions which you guys post on the Forum, but it won't work for me. So I really need someone help me please!! Thank you so much! Because I saw you post a good deal for ipad right now, and I don't want to miss it this time....
Sincerely,
V

Hello V,
The College Student Deals program certainly has some great offers and I would do almost anything to get a good deal on an iPad! Sorry to hear you haven’t received an email with these coupons. I would like to help you take advantage of those deals!
Using your email address you provided here on the forums, I was able to see that you received some assistance in this matter today. Is that correct? Please let me know if you still need help with this and I will gladly look into it for you further.
In the meantime, you may try checking your Junk/Spam folders in your .edu email address if you haven’t done so already. Also, I recommend speaking to your school’s IT department to see if they have been blocking the emails altogether, as this has been known to happen by certain schools. I should be able to supply you with the email address they are sent from if you need it for reference.
I look forward to your response,
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No college deal confirmation email

Hello, I have tried signing up for the college deals the past few months and still haven't received a confirmation email. I also have checked the spam of my college email. Fixed the spam settings and my school allows marketing emails. Any help would be great. Thank you Adriana

Hello Adriana,
Thank you for your interest in this program and your desire to give us your business. I apologize if you have not received the confirmation email through multiple attempts and I can see how this may be a frustrating experience.
Due to recent changes to the College Student Deals program, current students don’t need to use .edu email addresses exclusively to register for the coupons. I would recommend trying a different – non .edu – email address. In the event you still don’t receive the confirmation email, please let me know and I can reach out to my support team for further research.
To view the Frequently Asked Questions for College Student Deals, click here.
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HELP!!!! My college discount coupon still hasn't come threw my email yet

HELP!!! its been three days and still no coupon for the $100 off, i really needed a laptop asap so i went ahead and bought my macbook, unfortunately i missed out on the $100 off but the store manager was gracious enough to let me bring the receipt in when i get the email so he can adjust the price for me....

Hello cmorgan,
Thank you for posting to the forum and for sending me a private message! Our College Student Deal coupons are a great way for our customers to save a bit of money when purchasing devices they may find significantly helpful with their studies. I am sorry to hear that you have had difficulties receiving these coupons.
To clarify, have you been able to confirm your student email address via the confirmation email that you should have received prior to receiving the coupons?
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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College Deals coupons never arrived...

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