College email is not associated with Office anymore ?

Here is my situation,
I received an email from my college stating that i am able to get and use Office 365 for free. I downloaded and installed the software and it was working perfectly. after a couple of months i encountered hard drive failure,
i manage to recover my files and downloaded the software again. i went through the same process of installing it as the first time and it was successful but THEN, i got notified that i needed to activate office by a certain date or I will not be able to use
the program. I thought it was simple so i clicked "activate"and nothing showed up to prompt me to the activation. long story short, i longed in to my student email on outlook to later find out that my student account is not associated with Office.
I discussed that with other students from my school and they are not going through the same thing. is there anything i can do to be able to use the programs again?

Hi,
Could you please let me know where exactly did you download Office? On the top-right corner, are you able to login by clicking the
Sign in link?
Please try to sign in to Office 365 portal with your college account, at
http://portal.office.com/OLS/MySoftware.aspx and check if you can see Office applications listed. If you see Office listed, then your account is associated with Office properly.
" i longed in to my student email on outlook to later find out that my student account is not associated with Office."
Not quite sure what you mean by this, are you saying that you're not able to use this email account anymore? If you're sure that your account is not associated with Office, you need to ask your Office 365 administrator for further assistance, to assign you
the license again.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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