Color black won't print

I can't get the color black to print. All ohter colors print OK. Put in a new blk cartrige (even tho the old one was still 3/4 full) and that didn't work. Ran the HP print and scan doctor, said everything OK bbut still won't work. Cleaned the print heads several times, still won't work. Unpluged adn re-powered the printer, still nothing. Any ideas....???
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The document here has troubleshooting steps that may help resolve black not printing on your Officejet 6500a Plus. Be sure to check the vents. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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New Color Cartridge Won't Print

Hidy! This is my office printer, and it cannot be replaced because of strange budget rules so I HOPE we can get it fixed. I went through every troubleshooting thing imaginable. When I print a test page (where you open and close the lid four times), it prints in color. When I print from the troubleshooter to re-align or clean, it prints in color. When I print from ANY program, and I've tried Word, Adobe PDF Files, internet pages through Firefox, everything, it only prints in Black, as if Grayscale is on (which, I look in every single Printer Dialogue Screen just to be sure, it is NOT on. Is there another place I could be missing? I've unplugged, removed, restarted, to no avail. This is just...odd. I know sometimes it will just stop working, but the fact that it's working from the HP software has me stumped. Please help!!! I was SO close to having my print jobs done!

Hi @knmcnulty
Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
If the issue persists, you might also consider removing the driver from the Server Properties and then re-adding it again;
1. In the ‘Devices and Printers’ folder
2. Choose ‘Print server properties’.
Win XP – With no printer selected, click ‘File’ then ‘Server Properties’.
Windows Vista – With no printer selected, press ‘Alt’ then click ‘File’ then ‘Server Properties’.
Windows 7/8 and 8.1 – Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only'
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If documents are stuck in the print spooler, you may see an error, cancel any documents pending in the print queue, or try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and the printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
Thanks, I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart C6380 help black won't print

I have replaced all cartridges once and no black will print. Now I just replaced them again after I emptied the others trying to get it to work. Now black varies from nothing to very very light.It always shows alignment failed.Tried everything but a new printhead. HELP!

I have had this exact issue emerge this weekend. I've tried everything I can think of to remedy the situation--cleaned the printing head (multiple times), replaced the black cartridges, even disconnected the printer, re-booted it, and re-initialized it ... all to no avail.
The colors print just fine; however, black will not print.
Very frustrating. Any ideas?

7520 Black won't print

I have a C410c Photosmart printer and the black printhead would not print. I tried all of the fixes on here and it would't work. I decided to buy a new photosmart printer and it worked fine. For about an hour, now it won't print black. Obviously it is something in my system that is causing this problem, but the software diagnostic says everything is fine. But no black. Two hours ago when it ran the set up there was a complete picture, but now it is absent. Please help.

Hello there! Welcome to the forums @CindyBill
I understand your new Photosmart 7520 is not printing in black ink and I have a suggestion to offer you.
If this guide does not help and the printer still will not print in black, please consider calling HP directly to inquire about a replacement.
Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
All the best
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP LaserJet Pro CM1415fnw Color Multifunction Won't Print PDF Files

I recently encountered a problem where my HP LaserJet Pro CM1415fnw Color Multifunction would not print PDF files. I tried printing from Preview, Adobe Reader, Word and PDF Pen Pro and the document would not print. But the printer had no problem printing other formats such as JPG, DOCX etc. from the same computer both before and after.
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I reinstalled the HP drivers - no change.
Finally I was able to print the document by opening in Photoshop and saving it as a JPG.
I am running OSX 10.9.2. on a MacBook Pro.
This question was solved.
View Solution.

Hi 5teve,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to print PDF documents.
I will be happy to help you.
Check the driver name. If it shows HP Laserjet CM1415 - Airprint it would be the Apple driver.
Delete it and add the new driver in for just the HP Laserjet CM1415. You might have to click on the drop down to select it from the list.
Here is a screen shot for a example. Different printer showing though.
Please let me know the results.
Thank you for posting on the HP Forums.
Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Epson Stylus Color 740 won't print after Tiger "upgrade"

Just loaded 10.4 onto my iMac G5. Now it won't print.
Any ideas what to do?
Thanks, guys!
Lindsay

Try Reset Printing System, a menu choice in Printer Setup Utility.
You haven't tried installing anything - don't!

C7280 BLACK WON'T PRINT

I've read many other comments about Photosmart All-In-One problems with the black cartridges - why is this happening? Can anyone give me some suggestions? I've tried all troubleshooting tips, boughtand tried TWO new cartridges....and still can't print black. I might have to throw the printer out in the trash, except I can't afford a new one right now. And guess what brand my next one WON'T be!!! PLEASE, HELP ME, SOMEONE!

Dear Friz,
Thanks for answering, but that's the first thing I tried., and repeated several times, with no results. I've been talking to several computer-savvy friends, and this is a common problem with HP all-in-ones, with no resolution. Bob from HP has not answered me, and that's because he doesn't have an answer. The only answer is to throw it away. I'm glad you're printer is working, but my is useless. Have a happy holiday and new year!

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Hi @rhare
I see you are having troubles with your black ink.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages Although I hope this resolves the issue, it might not. As you have a 5525, If the issue persists, I would suggest calling HP Phone Support, even if your printer is out of warranty, as you may require a replacement printer.
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Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp officejet 6500 wireless e-709, black won't print.

I changed the cartridge but no luck. aligned the print heads and cleaned them in the "tools" section
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The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6500 e709 wireless printer. Be sure to check the vents as shown in solution three.
If the above does not resolve the issue then soaking the printhead as shown in the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP 7510 black won't print

Have replaced cartridges with XL cartridges and the black color doesn't print black........only a faint gray. I removed the new one and placed it with another one md still no black color. Using genuine HP cartridges. First time for this trouble.help!
[Personal Information Removed]

Hey @Woohop ,
For this ink cartridge issue I suggest you contact HP Technical Phone Support and let them know what you are experiencing, they will take care of you!
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps. Happy New Year!
I worked for HP.

Laserjet pro 200 color MFP won't print cyan

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Hi , Thanks for getting back to me! It's not abnormal to see some print quality issues once your toner is lower that 20%. Were you able to complete the steps in the document that I sent? Is there any cyan on the print quality printout at all? If not, it could be a defective toner cartridge. I would suggest contacting HP Support to inquire about a replacement if it is a Genuine HP toner cartridge.**Fill in the model number and the form to receive a case number for quicker assistance. If a replacement toner cartridge does not resolve the issue, then it's possible that the printer may need to be serviced. Hope this helps!Thanks again for posting, and have a great day.

Laserjet 200 color m251 won't print in office picture manager

Windows 7 pro, service pack 1. HP laserjet 200 color m251 pcl6 will not print in office picture manager or photo viewer. will print using quick time.
any suggestions?

Hello BrokerDen.
I understand your Laserjet 200 printer is unable to print from office picture manager or photo viewer. Have you tried to uninstall and reinstall these programs to see if this resolves your issue?
Something else you can try is applying an alternate print driver that could be compatible with your programs. Please follow these instructions in this thread.
How is this printer connected? Wireless or USB.
Let me know if this resolves your issue.
Looking forward to hear from you.
I worked on behalf of HP.

Re: Black won't print

Having a major problem HP officejet 4620 suddenly would not print black. So carried out everything same as the other person, checked vents, run that programme for problems which came up clean, cleaned nozzles, changed all cartridges, uninstalled all of it and reinstalled. Nothing so I got my old Epson XP102 printer from loft messed about loading onto my HP Pavillion windows 8.1 64 bit laptop and guess what, its doing the same thing, no black!
This tells me its the PC not the printers!
Please help, I have lots of work documents to print off for tomorrow nights work!!
Thanks,
Allie

Hi Allie
Is the OJ 4620 within warranty? You can check by entering the printer serial no. below....
http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Officejet 6500 won't print black after power outages

We experienced a series of power outages last night. Now the black won't print at all. The print cartridge is fairly new, about a month old, scarcely used. All the color cartridges will print.
I've tried cleaning the print heads and running the alignment tests, but nothing can produce any black ink. For a pure text page with just black lettering and nothing else, the printer goes through the motions but nothing is printed.
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thanks in advance

@Kenteeple and @oli22 If you make a copy, will that print black?
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Word 2007 won't print in color

Running Windows XP Professional. HP 1610 won't print color fonts. Does fine if I specify the printing is to be gray scale. However, text with a colored font (i.e., non-black) won't print in color. The paper just ejects quickly if I specify draft printing. If I specify that the application should choose the printing options, it appear to print slowly line by line but without actually putting any ink on the paper.
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I think a setting in the Printing Preferences on your PC where it prints all text as black has been enabled. I'm not sure of the exactly place you'll find it, but it is usually located in one of the tabs in Printing Preferences. I'm attaching a screenshot of another printers' settings window as a reference.
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Color black won't print

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