Color Doc w/Gray Gradient Prints as Color/B&W

Hi,
I work for a print shop. We have a a client that sends us PDF's of color documents, which was originally created in Microsoft Word. The document I am printing this time has a gray background gradient and color graphics. When I send it to print to our Ikon CPP650, the color graphics print fine, but the gray gradient appears to be printing using only black toner. It thus looks very grainy and ugly. I want ALL graphics to print in color, even the gray gradient.
Any idea if this is a problem in the PDF file, or my print driver?? I have tried checking all the settings in my print driver and don't see anywhere that I can change this. It has an option to print gray as black instead of CMYK, but that is unchecked. I have tried converting the colors in Acrobat to "US Web Coated (SWOP) v2", and checking "Promote Gray to CMYK Black", but with no change in the print results. Any suggestions?

What does the Seperation's in Acrobat show....I think it would be tough to force a black tint to cmy....
Not a great work around, but AA Pro (maybe Standard) will allow you to select a pixel based image, automatically open it in PS , edit, . Change it's color mode from Grayscal to CMYK (or RGB?), close the graphic, it will automatically refresh in Acrobat.
Tested in AA Pro, 9.4.5, (cept I changed color graphic to gray)
Tools > Advanced Editing > TouchUp Object Tool

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Let's assume you are working in Illustrator. Here's my advice:
Hello all,
I am putting together a single page flyer which will have light gradients and shadows on the objects.
Think Apple-ish light grays and shadows...
"I would like to get an opinion here from someone in the know as I am much more of digital guy than print.
1) What is the lightest gray I can work with that would print well?
When setting up the CMYK color should I simply set it at say 10% 10% 10% 10% or is there some better mixture for light gray gradients. i.e. slightly blue for example, or rich black mixture.
- It should not be necessary to use 10% across the board. It comes down to how you want the shadows and gradients to appear. You ask what is the "lightest" Gray. That depends on the press and paper. Let's also assume you are planning for high end offset on a high end glossy "White" stock ( paper ). A 10% Black is fairly reasonable, but you could plan for 5%K ( again, depends on press and paper ). A nice warm Gray could be achieved with 7.5%C, 7.5%M, 7.5%Y, 0%K; a nice cool Gray could be achieved via 2.5%C, 0%M, 0%Y, 7.5%K. I would cross check a Pantone Process Color Guide for a reasonable choice. Do not rely on the monitor.
2) When creating the gradients in illustrator, should I go from the gray to transparent or is it better to set up a gray to white gradient?
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Thanks in advance, I really appreciate your help"
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