Color Ink Cartridges were not recognized

I have an HP Officejet 6500 printer. Recently, I have my color ink cartridges refilled. When I put them in, the screen shows "?" on the color I replaced. I went through all the troubleshooting solutions--unplugging the printer, clean the printhead etc. but still have the "?" on the screen. Please help!

The printer only knows about the original ink HP put in the cartridge. Once this has been depleted the cartridge will show as empty. If a cartridge is installed that has been used in a different printer the ink levels will show as "?". This will be the case unless the refiller properly resets the chip on the ink supply. I suggest you contact your supplier.
Bob Headrick, HP Expert
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Hi,
I have an HP Officejet Pro 8600 Premium. I purchased it because the store display bragged at how much more econimical it was to run compared to a laser printer. I mainly print in black, but I occasionally print some color pages here and there. When my black cartridges started getting low, I received a message on the screen saying it will need to be replaced soon. At the time, all of my color cartridges were between 50 and 75% full. When the black cartridge did run out, I replaced it and within a few minutes, the first color cartridge said it was empty and I could not continue printing until it was replaced, even though I was trying to print only in black anyway.
I could not understand why it would have ran out when it was still well over half full a few minutes before and I was only printing with black ink. I went ahead and replaced it anyway. A few minutes later, the same thing happened again with the next color and then after that with the last color. I had to replace all 3 color ink cartridges in order to even be able to print just black text.
This was a couple of months ago. Today I ran a printer status report and saw my page count. I have printed only 1325 black pages and 312 color pages. That means I went thru close to $100 worth of color ink for only 312 pages?! The number I actually got out of those cartridges is actually even less because I have printed quite a few since then to come up to that number. How is a printer like this anyway economical like their display said? That's over 33 cents per page and I'm not talking about printing out hi quality photos or anything like that....these were just a few flyers with a few small pics and some colored text.
I don't understand how if I prnt mainly in black at draft quality, how I can run out of colored ink so fast. I have loved the way the whole machine worked, but if it goes thru ink that fast, I'd be better off having anything I need printed in color done by a professional printing service....it would be cheaper than what I've been paying per page with this!
I really wish HP would step up to the plate and either take this printer back or figure out a way to make it use less ink. By the time I get a years worth of use out of it, I'll have spent well more in ink than I have on the printer itself.
Has anyone else experienced problems like this, or is there something wrong with my printer?

Hi tom19382,
Welcome to the HP Forums!
I see that your HP Officejet 8600 premium is running out of ink quickly.
I have some questions for you:
1.) What Operating System are you using Windows or Mac? What version? That way I could provide the settings for black ink only.
2.) Are you using regular or XL size cartridges?
3.) Are these cartridges HP Genuine or re-fills?
Hope to hear back, and have a great day.
RnRMusicMan
I work on behalf of HP
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Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
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I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
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This question was solved.
View Solution.

To reset the printer, follow these steps:
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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Welcome to the HP Forums.
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Please feel free to write me back if you have any other questions or concerns.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Black ink cartridge will not work even though new; photosmart 5520 e-all-in-one series

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Hi L_C54,
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Branch new HP4500 black ink cartridge is not working

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This question was solved.
View Solution.

What is the warranty ends date on the cartridge? (YYYY/MM/DD) If it's within warranty I'd advice contacting HP phone support...
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Color Ink Cartridges were not recognized

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