Color laserjet 2025 offline to online

I use my 2025 infrequently, so I turn it off after each use. A few days later, when I turn it on to use it, the computer thinks it is still offline. Is there any way to take the printer from offline to online short of rebooting my computer?

Hi glmarker,
This is a commercial line product. For the best answer to your questions you will need to repost your question to the following links.
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
I am an HP employee.
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HP Color LaserJet 3550 offline

Our HP Color Laserjet 3550 printer has gone offline today. The first PC to have the issue was a windows 7 ultimate x64 machine, then various XP pro x86 machines and finally it's now showing offline on our server (Windows 2003 SBS x86). I can't figure out why, we have another printer which is working (not made by HP) but it's not in a convenient location for the group who previously did used the HP one. The cabling is high grade Cat 6 connected to a gigabit router, the print server is a HP Jetdirect en3700. The printer itself is showing as ready. The only thing to have changed since yesterday are the OS updates which were pushed out by MS last night (patch Tuesday). I've tried removing the printer and re-adding it using the stardard printers & fax start menu options but windows flatly refuses stating that the printer cannot be contacted. The weird thing is it was working for a time on the windows XP machines after it had stopped working from the windows 7 PC.
Any idea's? The issue is driving me (and my boss) nuts!!!
Thanks in advance!

Just to add to the experiences...
I've have on several occasions experienced that the en3700 somehow is lost in the network setup as a print server.
This occurs after the en3700 has been turned off, e.g. power disconnected, split-second power failure.
Symtoms are that neither my xp pc nor my vista laptop can print. Both reports an error on printing anything. But... when I try to print from Ubuntu on my laptop, things proceed as before the disconnection.
Current status of my problem solving is that the printer firmware isnt upgraded whereas the en3700 firmware is.
The only solution working currently is reinstalling the printing software which of course is tedious but... it restores the printing ability.

Hp color laserjet 2025 and windows 7

Subject
I have two hp color laserjets. Toolbox cannot be installed with windows 7 pro. Toolbox worked well with windows xp pro. How can I determine amount of remaining color toner and other necessary information without toolbox. There is no toolbox upgrade on the hp website.

The product you have seems to be a commercial printer. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You may find the Commercial Laserjet board here.
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Hope this helps!
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HP Color LazerJet 2605dn - "Offline to Online"

I am trying to get my HP Color LazerJet 2605dn printer to the "online status" - the printer keeps going "offline" any suggestions?

hi there,
could you provide the community with a little more information to help narrow troubleshooting? Is this wireless or wired? What operating system?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Color LaserJet 2605dn going offline for no apparent reason. Need help!

There are four of us with these printers in our finance department. Two PC's are running Windows Vista and two Windows 7. The printers are networked but installed locally on each PC. Routinely all of these printers will go offline at the same time and there seems to be nothing that helps. Our IT's answer is to buy four new printers but these printers work great when they're working. There has to be a solution to this mystery out there somewhere. I would appreciate any suggestions.

Hi JThorne,
The HP Color LaserJet 2605dn is a commercial printer. I suggest posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
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HP Color LaserJet CP2025 is listed as Offline

Our HP Color LaserJet CP2025 was bought in the middle of November, 2011 and has been working fine since then. I set it up with a static IP address and no one has had troubles connecting or printing until yesterday. All of a sudden the printer is listed as offline for everyone. A reboot of the printer will sometimes allow it to print one job and then go back to offline. Any time it is attached via USB, it works like a charm. I've uninstalled and reinstalled the driver/printer, I've updated the firmware, I've ran the HP Print Diagnostic Utility and it says that everything is fine, I've plugged it into different switches and none of them work. I'm lost and out of ideas. Any help?
I'm currently running Vista Ultimate 64bit but it has shown up as offline on all the XP and 7 computers as well.
This question was solved.
View Solution.

I figured it out. I set a static IP on the printer but didn't reserve the IP for it on my DHCP server so someone else had take the address. As soon as I changed the IP it worked great.

HP Color LaserJet Pro MFP M177fw Scanning

I bought and jsut setup an HP Color LaserJet Pro MFP M177fw.
We are a Mac household, and we connect via wireless to the printer, which works great.
My issue is scanning. On the little screen on the printer, I can copy, print and even fax. No option for scanning. There is some bullsh*t app that I've had to download via HP called Readiris, which is useless. There is no apparent way to initiate a scan via this app.
So I've bought a multifunction printer that doesn't scan. Any help?

It doesn't scan?!
Below is the text from the first page of the first link one clicks on about this printer. How _on earth_ is one supposed to deduce pre-purchase that it doesn't scan from the main menu? Argh. As an HP employee myself, this is aggravating in the extreme.
Ok, venting aside, this link <http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506#N229> is not offering a solution.
I am running OSX 10.9.1. I am unable to find the Full Driver to donwload in order to connect to this printer in a manner that would enable any of the 3 methods of scanning (Via Preview, Image Capture, etc.) to work. Can you please provide a link to the Full Driver for this MFP M177fw for Mac OSX 10.9? Thanks.
*** Start copied text from online website on HP printer ***
This affordable HP Color LaserJet Pro MFP brings vibrant color printing
in-house, and boosts productivity with Ethernet connectivity. Enable easy
printing at work, home, or on the go with mobile printing features.1
Print speed:4
Black: Up to 17 ppm; Color: Up to 4 ppm
Scan resolution: Up to 1200 x 1200 dpi (hardware); Up to 1200 x 1200 dpi
(optical)
Copy resolution: Black (text): Up to 300 x 300 dpi; Black (graphics): Up to
400 x 600 dpi; Color (text and graphics): Up to 300 x 300 dpi
Display: 3.0" LCD (color graphics)
Standard connectivity: Hi-Speed USB 2.0 port; built-in Fast Ethernet
10/100Base-TX network port; Wireless 802.11b/g/n
Duty cycle:5
Up to 20,000 pages

Undesirable and random GET_CONFIG pages printing from HP Color LaserJet CM2320fxi

An HP Color LaserJet CM2320fxi MFP is printing at what seems as random times two pages. The first page is a GET_CONFIG page and the second page is a two line page of random giberish characters much like the Windings font.
Error logs on the printer don't reveal anything is wrong. It apears that the printer is not aware of these printing events or is not recording them in the logs.
Something similar to this has been encountered and was a result of bad memory or a corrupted firmware load.
This sort of behavior was found posted online in a very brief message on HP's site. Different model of course. http://h30499.www3.hp.com/t5/Printers-LaserJet/get-config-pages-on-models-CP2025/td-p/1095046 The problem apeared not to be resolved.
I dislike the event log of these printers. It doesn't define datetime stamp of the events.
Copied event log:
Number Code Page
8 54.2500 2606
7 54.2500 2598
6 13.0000 2324
5 13.0000 2264
4 13.0000 1503
3 13.0000 888
2 13.0000 812
1 54.2100 0
The number of events with these symptoms seem pretty sparse. At least those that are reported. http://h30434.www3.hp.com/t5/Other-printing-questions/CM2320fxi-Locks-up-when-printing-from-Ubuntu-9...
Also, the error 54.xxxx doesn't appear to be documented which makes identifying the problem rather difficult.
The "Get_Config" occurrences were taking place shortly after the scheduled calibration process occurred. This was discovered by chance when i just happened to walk by and heard the printer spin up and watched it give birth to the get_config pages. Almost like it was trying to communicate with me.. Perhapse I need to "get_config". LOL
As a last resort I reset the NVRAM. The reset of the NVRAM didn't resolve the problem. There is not enough information available from HP to find a resolution to this problem. This is an attempt to open up a support request with HP or knowledeable HP guru types via this forum.
Suggestions other than that of watching and reenacting Office Space are welcome.

Phillip -- that did seem to work. Thanks!
One thing of note, after sleuthing it out a bit more, I realized that this happened after I was prompted by Apple's Software update to update the driver to version 1.1.1 (I think that was the number). that update seems to have broken Acrobat, so returning to the one on the Adobe site restores the functionality.
Perhaps this will be an alert to others not to install the Apple driver when prompted, though it's easy to let that slip by.
Randy

Can't install Color Laserjet Pro MFP M177fw

I'm having trouble installing the drivers for my new Color Laserjet Pro MFP M177fw AIO printer. I'm using a Sony Vaio VPCX118LG running Windows 7. I initially successfully installed the software from the disk provided some weeks ago, and had the printer running satisfactorily. About 3 weeks ago, I attempted unsuccessfully to install Office 2013 on the 32 system, and finally gave up trying and went back to Office 2010. Since about that time, I've been unable to use either of my M177s (I have two printers in my two offices in different cities; the one in Sydnay is working fine with my HP Pavilion desktop up there, but now won't work with my laptop, as won't the other identical printer in Canberra). I've tried uninstalling the software (using the Uninstall utility on the disk provided with the printer) and reinstalling. The install process seems to be proceeding normally but at about 99% complete stops with a message about a "Fatal Error". When monitoring the process using the Windows dialogue, the failure appears to coincide withthe installation of the last driver (after the Scan, Fax, USB Printer, etc...the one called, "HP Color Laserjet Pro MFP m177fw"). I've tried downloading the installation files and drivers from the HP website and installing from the disk provided, but neither method works. Can someone there offer any help, please? Claude

Hi , I think it's time to take the proverbial gloves off. I suggest you try a selective start up on your PC working directly with MSCONFIG to try and determine what, if any Windows service or program is interfering with your ability to install the drivers. Here's how: Click on the Start menuIn the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Selective Startup' and uncheck Load Startup ItemsClick the Services tab. Check the box at the bottom for Hide All Microsoft ServicesSelect Disable AllSelect Apply and OKRestart your computer when promptedAfter you reboot, try the install again. If you're able to finish the setup we can safely assume there is a background program or service on your computer blocking the install. You will need to enable one service at a time on your computer to locate the program that's blocking your printer from printing. Here's how to undo the above-noted MSCONFIG steps: Click the Start icon.In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboardWhen the System Configuration Window opens click 'Normal Startup'Click Apply and OKRestart your computer as prompted. If this approach falls short I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. Best of luck,

HP 2550Ln Color LaserJet issues

Back at work I recently "inherited" an HP 2550Ln Color LaserJet printer from the previous inhabitant of the cubicle. No docs, no install media. Toner cartridges mostly full, worst case is black @ 35%, which should last me for some 1,000 prints or so. Unfortunately, the USB port gets quirky and locks up after printing a couple of jobs, requiring a power cycle, and the JetDirect card needs reconfiguring to plug to the network and access it via TCP/IP. Oh, and the previous user left it configured in Portuguese.
As per the manuals from HP's site, I need to get the HP Toolbox for LaserJets in order to diagnose, service and reconfigure. Supposedly available for MacOS X, but since there are no install CD/DVDs, can't get it from there and haven't been able to find it online. HP says that printing support is included as part of MacOS X from Snow Leopard on forward, which is true, since I've been able to get test prints after setting up a USB printer instance. But I still need to reconfigure, figure out why the USB port locks up, and give the print engine a cleaning and recalibration. The support integrated with MacOS X does not include the Toolbox. Only support software I've managed to pull off the HP site is packaged in a PPC installer which obviously won't run on Lion.
Can anybody who's had to mate a 2550Ln with the current cat and get the printer under management please tell me how they did it?

I have the same problem. I've done everything.

Windows 8 driver solution for HP Color LaserJet 3550

I have successfully installed on my "windows 8 32bit" Hp color laserjet 3550 printer with a USB cable.
(the guides seemed possible only with win8 64bit)
Follow these steps:
1) in Hp website support driver, select drivers for windows XP
2) download clj3550prnsyswin-us.exe (HP color LaserJet 3550 printing system 2.0 April 15, 2005 86.4 MB)
3) run the setup you unzip the files in c: \ clj3550 printing systems
4) Connect the USB printer
5) in the control panel, printer management, add a new local printer
6) aggingere drivers from disk, select driver in c: \ clj3550 printing systems
7) At this point the printer is created (hp color laserjet 3550), but it does not work, does not print any page
8) in device manager right click and update drivers automatically, he searches for the driver online, update them and concludes the setup
9) now in the control panel, printer management, you will find another printer, hp color laserjet 3550 copy. This one print very well.
I hope it is useful
Best Regards Anubi

Anubi80,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
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HP Color laserjet CP3505n loses network connections

My HP Color Laserjet CP3505n used to print flawlessly from 2 computers wired on my network. Now sometimes it says connected, but hangs up when trying to print. Or sometimes it says OFFLINE. Either way, I end up with a queue waiting to print and nothing happens. If I turn off the printer then turn it back on, it will bring the queue, but only will recognize the network for a minute or two. I have a Verizon GT704WGB wireless router, but all of my other network devices work perfectly.

Try here
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/6520-Photosmart-Wireless-Problems/td-p/...
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Color LaserJet CP1520nw will not connect to network (time out repeatedly)

My HP LaserJet CP1520nw won't connet to my wireless router upon installation, no many how many times I've been asked to connect it to the computer via a USB printer cable. I uninstalled and reinstalled all software, and each time I try to set it up for wireless connectivity by connecting my computer and the printer via a USB printer cable, it gets to 99% installed on the progress bar and sits there until it times out. I suspect one of the follow but am open to other ideas from those more knowledgeable:
1. Is the printer locked onto some old, initial configuration from a previous wireless network that needs to be purged of addresses, etc. before it can accept the new ones?
2. Could my WPA WPA2 PSK AES encrytion be messing it up? Are the modern firmware and updates designed to accept these ? I never have gotten to a screen where it asks for my encyption key or even a WPS pass phrase. What to do if so?
3. Could Church Lady be correct and that it is Satan preventing the installation? If so, what icons does he use to watch out for and will my Norton anti-virus and malware quarantine him to Hell automatically or does it require manual enforcement?

Hi @Marvalina1968,
Welcome to the HP Forums!
I noticed that your HP Color LaserJet CP1520nw will not connect to network with Windows 7. I am sorry to hear this, but happy to help!
First to answer your questions:
It is possible the printer could be locked to an old configuration and needs to be reset.
I don't think your WPA WPA2 PSK AES encrytion could be messing it up, unless you got some really strange characters in your password.
Your Norton antivirus, could possible be causing the installation to fail.
Please take a look through the following guides:
'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
Printer Does Not Maintain Wireless Connection.
If the guides do not resolve the issue, please try the following:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Disable antivirus software.
Disable any firewall programs. Turn Windows Firewall on or off.
Re-install the software. HP LaserJet Full Feature Software and Driver.
Hope this solves your problem, and have a good day!
RnRMusicMan
I work on behalf of HP
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Mac lost contact with HP color Laserjet 3700 via USB

Hi,
Since a few days I can't get connection anymore with my HP color Laserjet 3700 via USB-cable. My Mac recognizes the printer with its name, also states when I plug in the USB that the printer is online. However, when I want to print documents, it states "wait until the printer is available" and no prints are generated.
Via an iMAC, I tried to print via the same USB cable, and that works fine. I tried rebooting, software updates, all the lot. Nothing worked. I found some technical details via About this MAC and the difference between my MacBook en iMAC is:
PPD-version = 16.4 on the iMAC and 17.3 on my MacBook
CUPS-version = 1.4.4 on the iMAC and 1.4.5 on my MacBook Pro
Who has any ideas what I can do the get printing again?
Thx,
Aldert

Via other threads I found the solution:
see: http://discussions.apple.com/thread.jspa?threadID=2640270&start=15&tstart=0
I had the same problem "Waiting for printer to become available... " - HP LaserJet 2500 L with iMAC 11.1 running Mac OS X Version 10.6.5. since the "HP Printer Software Update 2.5.2".
This also helped for me:
1) delete all of the items whose name starts with "hp_" in System/Library/Extensions
2) Disconnect the printer and turn off the printer
3) delete the printer if it's still there
4) reset the printing system
5) restart the Mac
6) empty the trash
7) turn on the printer and reconnect the printer to the MAC
8) reinstall the printer

Unable to install hp Color LaserJet 3600n network printer on new Windows 7 (64bit) PC.

Unable to install hp Color LaserJet 3600n network printer on new Windows 7 (64bit) PC. According to Microsoft Windows Compatibility Center website (http://www.microsoft.com/windows/compatibility/windows-7/en-us/Details.aspx?type=Hardware&p=HP%20Col...) this printer is compatible.
I have tried everythingto no avail. HP will not support and have, very little online resources addressing this particular issue. What should I do?

This may help: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02538616&lang=en&cc=us
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I am employed by HP

Color laserjet 2025 offline to online

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