Color Laserjet 4650 printing first page of any doc over and over

Hey folks,
If I or some of my colleagues send a doc to the network printer, it prints the first page over and over until you go and force it to stop. This is taking place on at least one PC and one Mac; others have printed from both platforms without problem. It seems to happen in any kind of software - MS Office, web pages, etc.
Rebooting the printer has no effect.
Thanks in advance for any help!

Here is what you need to do. On the printer go to the diagnostics menu and then choose the pq troubleshooting and select. The printer will print a number of pages including 4 sheets of solid fill color i for each color. This is where you will see the missing color and most times it is only 1 toner that is having an issue. This does not mean that particular toner is bad as it could be a bad slot. To find out you need to go to the same diagnostics menu and then scroll down to disable cartridge check and select. When the printer says ready, diagnostics mode, open the toner door and remove all the toners. Now I will give you some examples of what to do next. Let say the Cyan toner only prints on half the page. You will want to take the black toner cartridge and place it in the cyan slot. Close the door and run the same test pages again. Most will be blank, but you should get 1 page of solid fill black. If the page is ok unlike the cyan page, then the issue is the cyan toner. If the page has the same problem as the cyan page, then the slot has an issue and most likely the laser/scanner lens are dusted over. Sometimes you can lift the shutter in the back of the toner cavity for that color and use a qtip to clean the lens. Most times the laser/scanner assembly need to be removed from the printer which is not easy and then the optics cleaned.

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Hi there cdyson44, Welcome to the Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at: http://h30499.www3.hp.com/t5/Printing-and-Digital Imaging/ct-p/bsc-412
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@dwropp
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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