Color Laserjet pro MFP M176n control panel not working

the control panel in the Color Laserjet pro MFP M176n is not working, is all blank, i can´t see anithhing in it. Is there a reset button or should i take it to the store where i buy it for a checkup?
thank you

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

Color LaserJet Pro MFP M176n installed but not printing

Hello Everyone,
I have problem with my printer Color LaserJet Pro MFP M176n.
at thebegining i try to install it buteverytime i run the installer it give me HP Installer error, so i installed the Microsoft Net Framework 3.5 and run the install and it was working perfict, i install the driver on USB cable and after it show me successfull and print test page and finish, so i click print test page and in printer and fax the printer M176n Show 1 printing job and then 0 but no print came out i try again same, i remove the cable and plug it again the printer is responding perfictly but still not printing i check the scanner and its working fine but only the printing is not, so i try to install it through network and it was sccessfully installed with IP but when i print, still the same 1 printing Job but nothing came out of the printer when it came 0 printing job.
Please help......
- Windows is windows XP 32bit
- Printer name Color LaserJet Pro MFP M176n PCLms
Thanks
I did try to use Scan Doctor, the printer didnt print at the first check but when it ask forenternal print test page it printed then it ask me toif it print of not and i click yes it print in enternal print so it ask me to remove and reinstall so i did 2 to 3 times and still same will not print but when run Scan doctor it will print on enternal print .....
Wael Hilal

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

LaserJet Pro MFP M176n ePrint is not working

I have problem with my printer. I cannot connect it to the ePrint service.
The ePrint functions is turning on and off without my knowlegde.
After enabling ePrint in web interface of the printer, printer does not printing information sheet.
When I enter code for example my last code edy638epu59 (from email [email protected]) in HP Connected it either says invalid code or something with exception.
I have updated firmware of the printer.
I have added printer to DMZ on my router.
I have changed the router to another.
I have unlocked ports
UDP: 5353, 67, 547, 53, 5355, 137, 138, 139,427, 161, 514, 3702, 5357, 445, 3910
TCP: 445, 80, 68, 8080, 443, 137, 138, 139, 427, 9100, 445, 515, 161, 9101, 9102, 9103, 9110, 9220, 9290, 9280, 9500
UDP Port Range: 9999 to 65535
I have tried to disable IPv6 in printer.
I have tried to print information sheet on the front panel.
I have tried every possible method found on the web and even I got my printer replaced - same issue...
This question was solved.
View Solution.

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP COLOR LASERJET Pro MFP M176n

Hello
Is the printer HP COLOR LASERJET Pro MFP M176n PCL5/PCL6 compliant?
I searched in the HP website and it says PCLm/PCLmS in one link and PCL 3 GUI in another link.
Also advise what is PCLm/PCLmS?
PCL 3 GUI :
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03894363&lc=en&jumpid=reg_r1002_us...
PCLm/PCLmS:
http://www8.hp.com/in/en/products/printers/product-detail.html?oid=5303442#!tab=specs
Please advise which is the correct one.
Thanks
Subbu

No idea which is the correct specification.
But none of those Page Description Languages are compatible with PCL5 or PCL6 (a.k.a PCL XL).
I can't be certain, since (unlike with PCL5 and PCL6) HP does not appear to publish specifications of these PDLs, but as far as I'm aware:
PCL3 GUI is a raster-based language; I believe that the drivers basically generate encapsulated, compressed, PCL-format raster images of each page; the printer unencapsulates and uncompresses these, and then just prints the resultant dots. I suspect that the language does support a very limited set of PCL escape sequences, to select job-level characteristics (such as page size, orientation, plex mode, etc.), but doesn't support anything to do with text formatting.
PCLm and PCLmS also appear to be raster-based, but in this case the raster images are encapsulated within a Portable Document Format (PDF) wrapper.

LaserJet Pro MFP M177FW - Touch Screen not working

I have a LaserJet Pro MFP M177FW
and the touch screen wont work
it displays the hp logo and the energy star logo.. all of the buttons are lit up including a red X but touching the screen does nothing
the power button works but when it comes back on it just comes back to the same screen.
I've looked through the forum and tried what i could find including unplugging it and no its not in a surge protector..
Please help me fixing it before it goes back to the retailer and I move back to epson

I have the exact same problem!!!!!!!!!!!

Scan error 22 on HP Color LaserJet Pro MFP M176n

I'm sorry, but I have a problem, and solution on this web-page didn't help me A 'Scanner Error 22' Message Displays on the Printer Control Panel. Have you got any other solutions of this problem?
Respectfully yours,Alexander.

Hi @boostoman ,
I see that you are experiencing issues with the printer getting a "Scanner 22" error. I would like to help you.
Sorry for the inconvenience caused. Please follow this HP document on A 'Scanner Error 22' Message Displays on the Printer Control Panel. Make sure this printer is plugged into a direct wall, not a surge protector. If you haven't already tried it yet.
Please keep the scanner lid open and then press the copy button.
Check if the scanner bulb glows or moves.
Also to see if the scanner moves freely across the glass.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you're still receiving the same problem, it may be caused by Hardware, then please contact HP technical support for further assistance. Call 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Contact HP.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Printer HP Color LaserJet Pro MFP M176n

El boton de encendio no funciona. Aprieto en el frontal y en el lateral. Acabo de desembalar la impresora.
He probado a utilizar diferentes cables. Hay corriente en la toma.

Hey @tomzab,
Welcome to the English HP Consumer Forums!
If you prefer to post your question in your preferred language,
Spanish: Foro de usuarios de HP
Alternatively, please feel free to post a revised message in English.
Thank you, and have a great day!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Laserjet pro MFP M176n keeps rebooting

Hi,
I have a Color laserjet Pro MFP M176n printer. It ha snot been used for sometime.2 weeks ago when I printed something it had constant paper jam. I open the front door to remove the jam problem was not solved, I removed the ink cartridge to see if there was any piece of paper .Switch the apparatus off and when i switch it on again it just wnt switch on and now it just keep rebooting and wont display anything.
I would liek to know how to solve this problem or if the printer has to be thrown out.
Regards

Hi @widadr,
I see that you are experiencing issues with the printer constantly rebooting. I will certainly do my best to help you.
Temporarily disconnect any cables from the printer, except the power cord, just to make sure there isn't any interference for the next few steps.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Try and update the printer's firmware by a USB connection if the issue persists. Software and Drivers.
I will send you another step to try in a private message.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

My iPhone 6 iOS 8.2 does not print on HP Color LaserJet Pro MFP M476nw. It displays "No AirPrint Printers Found'.

My iPhone 6 iOS 8.2 does not print on HP Color LaserJet Pro MFP M476nw.
It displays "No AirPrint Printers Found."
Same thing for iPhone 5S iOS 8.2.
Both iPhone and printer on the same wifi network.
I tried printing from different applications. AirPrint does not work.
I tried turning off and back on, reset, printing from different applications, ...
iPhone 6 prints through HP Wireless Direct printing.
Sony laptop works via wifi.

Hi mtotonji,
Thank you for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Sincerely,
- Brenden

HP Color Laserjet Pro MFP M277 will not install on Lenovo ThinkPad X1 Windows 7 64 bit

I tried to install printer driver software for my completely new HP Color LaserJet Pro MFP on my Lenovo ThinkPad X1 laptop. Lenovo runs on Windows 7 64 bit. The installation failed during Installation preparation (77% complete). The process stopped saying an error occured without indication of the cause of the error. I have tried installion both from the CD following the printer product and downloading from the HP web, with the same result. I then then turned on my old computer, a Dell Precision M2400 with Windows XP. The installation went perfect without problems on this computer. Is there a bug in the SW for Windows 7 (64), or is some part of the printer SW sensitive to HW variaton between PC companies even if the OS is the same?

I have the same problem with my Lenovo ThinkPad T420 running Windows 7 64 bit. Tried absolutely everything I could find on the blogs and nothing worked. To me, seems like a software problem (glaring, given the popularity of Lenovos and the Windows 7 64 bit systems). Returning the printer tomorrow and will not buy another HP printer.

HP Color LaserJet Pro MFP M177fw Not working with Fedora 14

Our ERP is compactible up to Fedora 14. But I newly purchased Printer(
HP Color LaserJet Pro MFP M177fw) is not working with this OS.
Give me a urgent solution

Hi @HealthITLadyRed,
I read your post and see that the printer is making noise and is stuck initializing. I would really like to be able to help you resolve this issue.
I have provided some steps to try to see if we can resolve this issue.
Check and remove any packaging material inside the printer and toner.
Disconnect the USB/Network/FAX and power the printer on Standalone.
Do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
If the issue persists, perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.
Update the printer's firmware by a USB connection. Software and Drivers.
Select Option 2 and wait for the page to load and then select the link for firmware. This resolved the previous posters issue.
I can send a private message with another step to try.
In the forum beside your handle name just click on the envelope to view it.
How is the printer connected? (USB/Ethernet/Wireless)
What happened prior to this issue? (paper jam, changed toner) Any feedback would be appreciated.
Is this a new printer?
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

New color laserjet pro mfp m177 will not scan or copy

Product is new. The problem is that this unit will not scan or copy. I downloaded the latest drivers, but they would not install completely. I also ran thru some trouble shooting guides on the HP website, but still it doesn't work. It tries to make a copy, but it acts like it starts and then stops without completing the function. It's almost like the scanner mechanism is stuck. Anyone ever have this problem with a brand new printer?

Hello , Thanks for posting in the HP Forums, and welcome! I understand you are unable to make a copy or scan on your new HP Color LaserJet Pro M177fw MFP. I'd like to help you with this. Firstly, do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers. If the issue persists, I would suggest download and installing the most recent firmware for your unit. You can download the firmware update utility here:HP Color LaserJet Pro MFP M177fw Firmware UpdateNote: You will need to connect the printer via USB to update the firmware, as any interruption during the firmware update can cause more issues. If this still does not resolve the issue, please let me know if you are getting some sort of error message on the screen or any blinking lights to indicate what the problem may be. Hope this helps!

HP Color LaserJet Pro MFP M177fw don't go to sleep mode

Hi and sorry for my english In settings of HP Color LaserJet Pro MFP M177fw I tryed 15 and 5 minutes before sleep mode. After 15 or 5 minutes printer going to sleep, but if I'm used printer even only one time, after that he don't sleep ( printer's screen not dim), not after 5 and 15 minutes. Printer is connected through wi-fi, Windows 8.1 x64. Any ideas?)

Hi Denis88,
I see by your post that the printer isn't going into sleep mode.
I can help you with this issue.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
I would update the printer's firmware if the printer won't go into sleep mode.
HP Color LaserJet Pro MFP M177fw Drivers.
Select your operating system, click next, click the link for firmware.
I have provided some information from the manual for the sleep mode that you can check out.
COLOR LASERJET PRO MFP.
EcoSMART Console: Change the default times for entering Sleep mode or Auto Power
Down mode. Configure which events cause the product to wake.
Printer Settings Auto-off Configure the product to automatically turn off after a period of
inactivity. You can adjust the number of minutes after which the product turns off.
Touchscreen control panel:
1. From the Home screen on the product control panel, touch the Setup button.
2. Open the following menus:
System Setup
Energy Settings
Sleep/Auto Off After
3. Select the time for the Sleep/Auto Off delay.
NOTE: The default value is 15 Minutes.
4. The product automatically wakes when it receives jobs or when you touch the screen on the product
control panel.
You can change which events cause the product to wake. Open the following menus:
System Setup
Energy Settings
Wake/Auto On Events
To turn off a wake event, select the event, and then select the No option.
Hope this helps resolve your issue.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Mac cannot detect scanner option on HP Color LaserJet Pro MFP M177fw after trying every method

Hello,
I have recently purchased the new printer HP Color LaserJet Pro MFP M177fw and I am having a lot of trouble trying to scan. I have spend hours trying to fix this.
I have tried all the methods on this website, (trying through preview, printers and scanners (no scanner option showing) image capture, etc. I have also installed all the necessary drivers with no luck (CD and from HP website)
Then I tried all the other methods that were listed, I have tried restarting, deleting drivers and proceeding through image capture, preview and sanner and printers, it just does not have scan option anywhere.
The printer is working fine though, and I am connected to the printer through wifi
I do not know what else to try, please help.
Kinds regards
Zhanna

Hi @student ,
I see by your post that you aren't able to scan through the wireless network. I would really like to be able to help you resolve this issue.
When you added the printer, did you add it as a Bonjour printer or did you have to type in the IP address and add it through IP Protocal? The reason I am asking is because when adding the printer through IP Protocal you can only print, your not able to scan with the printer added this way.
Check the driver name that is installed for the printer. It should list just the printer's name. (HP Color LaserJet Pro MFP M177fw )
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name isn't listed properly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver. (you might have to click the drop down to select the printer's name to add it in)
If you are still having issues, uninstall the printer software.
Uninstalling the Printer Software.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Empty the trash.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then install the printer software again. HP Color LaserJet Pro MFP M176/M177 Series Software.
If the issue persists, connect the printer directly to the Mac and try and scan through a USB connection. Just to rule out a network issue.
Please let me know the outcome.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color LaserJet Pro MFP M177fw Printer always cool-down mode

Hi there, i am also meeting with the same issues like the cooldown mode printing.

Hi , I found something written by that you may find helpful regarding the printer going into cool down mode: I have provided a document with Resolving Control Panel Messages. Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. Update the printer's firmware. HP Color LaserJet Pro MFP M177fw Drivers. Where is the printer located? (enclosed shelf, desk)How many pages are you printing when you get this message?What is the paper's weight and what kind of paper are you using? If the issue persists, please post back with the answer to the above questions. Thanks.

Color Laserjet pro MFP M176n control panel not working

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