Color PDF not showing colors

One of my users with Acrobat 8 Standard is having issues with color pdfs. The pdfs are drawings and when I open them, I see all the colors of what the original was. However, when he opens the same pdf, it only shows in black and white. This is happening on all the pdfs of drawings we have. What setting(s) do I need to make to fix his problem?

>when he opens the same pdf
Using what?
What are your current settings (in Distiller, I think) when you create?

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    Date: Mon, 20 Jun 2011 15:30:46 -0600
    From: [email protected]
    To: [email protected]
    Subject: Re: cell background colors are not showing in preview - help? - DW4 
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