Color Picker Stops Working in DW CS6

Every so often, when I use the color picker from within Dreamweaver CS6 to select a color from an image or background, etc., then try to change that color (slightly change the brightness up or down using the system color sliders), it will act as if it is changing the color in the slider, but when I click OK, the color does not change. After many frustrating attempts to do it over, I will quit out of Dreamweaver and go back in, but it still will not work for me. I just experimented to see if it is system wide. So I opened Fireworks, tried the same change and it worked fine in there. Maybe Fireworks uses a different Mac system setting or something. But not sure what the fix is. I think I end up restarting my computer to get it to work again. Can't remember how it starts working again. But this happens often to me. Has anyone else experienced this and know the work around? I am using DW6, iMac 2.8 Ghz Core i5, 16 GB RAM, Mac OS X 10.7.5.
Any ideas?
Thanks,
Brian

Thanks, Preran. Here are some screen shots.

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Can someone from Lenovo help me with this issue? Lenovo updated the color calibrator software in Aug 2012. They broke an external color calibrator working. L1/2 has been completely unhelpful. I also escalated to customer service with little result except that they say it is not Lenovo software and they do not have to support it! Unacceptable, the software isprovided by Lenovo. Lenovo doc also says an external color calibrator is supported. Lenovo needs to take responsibility for fixing this. Here are the email chains. I really want a refund or someone to ensure this package that Lenovo distributes is fixed!
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From: Christopher Lang [mailto:christopherlang1] Sent: Wednesday, November 14, 2012 11:34 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
You are distributing this software and it is defective. Who do I NEED TO SPEAK TO AT LENOVO TO RESOLVE THIS? I WANT A REFUND ASAP!!!
From: Christopher Lang [mailto:christopherlang1] Sent: Wednesday, November 14, 2012 11:25 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
Hi Kelli,
I do not want this case closed and disagree. This is Lenovo provided software and according to Lenovo an external calibrator is supported. I want someone to take responsibility for getting this fixed. Lenovo has provided this software and needs to work with the vendor to ensure it works. Who do I need to speak to in management? I do not appreciate the way support has just shuttled this around and nothing has gotten done.
Sincerely,
Christopher
Lenovo Doc:
3.0 System requirements ======================= Hardware requirements: - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device. http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
From: Kelli Sent: Wednesday, November 14, 2012 11:12 AM To: christopherlang1@ Subject: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Sensitivity: Private
Mr Lang,
Please be advised that I have taken this case assigned to Doris. Lenovo is not able help you with this issue, We cannot provide support for a third party product. The calibrator you are using is supported by X-Rite; any issues with the device need to be addressed by them,
I am sorry for your frustration however Lenovo has exhausted all means to help with a non-hardware issue. At this time Lenovo is closing this case.
Kelli Customer Advocate Customer Complaint Resolutions Lenovo US 1009 Think Place, Bldg 2 Morrisville, NC 27560
Hi Doris, Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc: 3.0 System requirements ======================= Hardware requirements: - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device. http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt    This is really upsetting me!!!! Can we escalate to higher management? Thanks, Christopher
Hi Doris,
Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc:
3.0 System requirements
=======================
Hardware requirements:
- Must have an embedded or external color sensor
- Can be integrated or used with a USB color sensor device.
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
This is really upsetting me!!!! Can we escalate to higher management?
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Christopher
From: Christopher Lang Sent: Thursday, November 08, 2012 12:19 PM To: 'Doris' Subject: RE: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
Hi Doris,
I have the internal calibrator I purchased with my W520 and also an external calibrator from x-rite. The device is an i1 Display 2. The external calibration is what fails with the updated calibrator software package.
Thanks,
Christopher
From: Doris Sent: Thursday, November 08, 2012 12:13 PM To: Christopher Lang Subject: Re: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
Hi Christopher,
I'm still working wtth L2.
What exact model of color calibrator device do you have?
Sincerely,
Doris Customer Complaint Advocate Lenovo
www.lenovo.com/www.lenovo.com Print only when necessary
"Christopher   Lang" <christopherlang1@>
11/07/2012   04:22 PM
   Subject
   FW:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator - case 184142
Hi Doris, Thanks for your time, re: case 184142. Can we get this package fixed? Jeremy’s response below just makes no sense to me, same as that call center in Atlanta is so problematic. I work in IT and when I phone that call center I really wonder sometimes whether I am even speaking with another IT person on the other end of the line. These are Thinkpad, mines is an expensive one, and I am very upset that this is the level of support I get (especially after upgrading my warranty even!). Please see what you can do. I would also like a manager to speak to DeAndrea at the call center. I am sure the calls are recorded and he was completely out of line and not helpful. Just like now I wonder ‘why did Jeremy even contact me!’ what with the response below. Please phone me tomorrow as we discussed. Have a great day! Thanks, Christopher From: Christopher Lang [mailto:christopherlang1@] Sent: Wednesday, November 07, 2012 9:38 AM To: 'Jeremy' Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Hi Jeremy, I am really not sure how Doris will help me with this technical issue? I fel like I am getting the run around and I AM. Thanks, Christopher From: Jeremy Sent: Wednesday, November 07, 2012 9:34 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Chris, I never said to call level one. I literally said "please contact your Customer Service rep". Your customer service rep is the highest level you will get at Lenovo to be able to assist you. He/She is also the same person that got you in touch with me in the first place. I hope this helps. Thank you!
Jeremy Level 2 Support Lenovo Systems Experts Lenovo USA 1009 Think Place Building 2 - Lab 2P22
   "Christopher   Lang" <christopherlang1@>
11/07/2012   09:08 AM
   To
   Jeremy
   Subject
   RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator
Hello Jeremy, Uhhh.. My case was escalated to you now you are telling me to call level one again? WTH? You know…I just started on a contract with IBM. You know what they give us…Not ‘Thinkpads’ but Toshibas. You ought to think about that. I expect a phone call ASAP. I have also left a message with customer relations. Thank you, Christopher
From: Jeremy Sent: Wednesday, November 07, 2012 7:46 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Chris, This is not my department... please contact your Customer Service rep to get updates. Thank you!
Jeremy Level 2 Support Lenovo Systems Experts Lenovo USA
www.Lenovo.com/United   States Print only when necessary
"Christopher   Lang" <christopherlang1@>
11/06/2012   04:08 PM
   To
   Jeremy cc        Subject
   RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator
Hi Jeremy,
Any update on this package being fixed?
Thanks,
Christopher
From: Christopher Lang [mailto:christopherlang1@] Sent: Thursday, October 25, 2012 12:42 PM To: 'Jeremy' Subject: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Importance: High
Started failing when Lenovo updated the package for the w530.
Token Ring
Posts: 473 Registered: 03-10-2009
0
Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator 09-19-201211:39 AM - edited 09-20-201209:10 AM Hi. Can someone have a look at the Pantone 1.1 package. I am using an eye one display calibrator with the updated Pantone software and the calibration does not work. I get an error about an 8 bit image missing (have attached a screenshot). The calibration is not correct and Windows Photoviewer is pink. This was working OK with the v1.0 of the software (no longer on the w520 driver page). The error message is "There was an error loading the specified profile. Please make sure the image has an embedded profile and it is an 8-bit image." This was working fine before the update to v1.1. Thanks
Re: New Pantone Color Calibrator posted [ Edited ]
10-21-201202:43 AM - edited 10-21-201202:47 AM This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
Re: New Pantone Color Calibrator posted [ Edited ] Options ·         Mark as New ·         Bookmark ·         Subscribe ·           ·         Subscribe to RSS Feed ·           ·         Highlight ·         Print ·         Email to a Friend ·           ·         Report Inappropriate Content 10-21-201205:23 AM - edited 10-21-201205:26 AM
christopherlang wrote: This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
I've uploaded the 1.0 program.: http://www.mediafire.com/?62shz55gl757ahu
From: Jeremy Sent: Thursday, October 25, 2012 11:24 AM To: christopherlang1 Subject: contact info
here it is
Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

I am getting the runaround!!!
Hi Doris,
I just left you a voice mail. One of the reasons I bought this laptop was for 3d photography. If I cannot use an external color calibrator and display then the laptop is not fit for purpose for the reasons I bought it. This software is ONLY available from Lenovo. According to Lenovo’s own doc, and the software’s doc, an external color calibrator is SUPPORTED. Lenovo needs to step to the plate and fix this. Not ME. If Lenovo needs to go to Pantone, or x-rite, then they Need to do that. Lenovo provided software that is not available to the public from x-rite or Pantone, and the software is to support Lenovo provided hardware (least so far as the internal calibrator), this software ALSO supports an external calibrator for use with an external display. The software supports both internal and external, and I would like to use my external display for 3d photography. This needs to be fixed please.
What are we going to do to resolve this? At his point of the runaround I’ve been getting I would like a complete refund.
Thanks,
Christopher
From: Christopher Lang [mailto:christopherlang1@]
Sent: Wednesday, November 14, 2012 2:35 PM
To: 'Kelli'
Cc: doris
Subject: RE: SF184142 LENOVO
PS I hope you are aware Kelli that the Pantone software is not available from Pantone to customers….
From: Christopher Lang [mailto:christopherlang1]
Sent: Wednesday, November 14, 2012 2:26 PM
To: 'Kelli'
Cc: doris
Subject: RE: SF184142 LENOVO
Importance: High
Hi Kelli,
As you know the ‘software’ purchase is by virtue of purchasing the laptop with the color calibrator. Are you saying you will refund my cost for the calibrator? I don’t think you quite get how much time I have spent with support with this laptop. I have had multiple issues with the it. The calibrator, failed BT adapter, Sudden Shutdown syndrome (where the machine would just shutoff on its own –well documented in the Lenovo forums and I have at least a dozen emails on this issue) as well as many issues with the Displayport connection and an external 3d display for which I spent months working with Nvidia to resolve. This laptop has wasted a huge amount of my time. The support has been atrocious.
I would like a refund for 1. The laptop 2. The external color calibrator I cannot use because the software from Lenovo does not work (this package is NOT available from x-rite as well –It is sold to Lenovo). I have a receipt for the color calibrator and would be happy to provide that.
Thank you,
Christopher
From: Kelli
Sent: Wednesday, November 14, 2012 2:09 PM
To: Christopher Lang
Subject: RE: SF184142 LENOVO
Mr Lang,
Your request for a refund on the laptop is declined. The machine has had not hardware issues and was purchased in February. We are willing refund the software only.
Kelli
Customer Advocate
Customer Complaint Resolutions
Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

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