Color Print Cartridge level shows empty but Cartridge is full

I had the color cartridge 75XL for my J5780 refilled.
I get an error message that the color cartridge needs to be replaced and the ink level shows ZERO, but the cartridge is full

The message indicates an electrical issue with the cartridge, this is different than the cartridge being empty.  Cleaning the cartridge contacts as shown here may resolve the issue.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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    Hi @RASTUS01 ,
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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