Color swatch lost from client's file

A client submitted an indesign file which she converted from cs7 (pc) so I could open in cs6 (mac). She insists she created a certain color swatch in her palette but when I opened her file, the color was not in the palette.

dkukar wrote:
Can you describe or send a link as to how to save the save the swatches?
Use the dropdown menu from the Swatches panel and select 'Save Swatches'. This would also be the same location for loading them once the client saves them.

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