Color themes won't update in Illustrator

Hi,
I've had this issue for a month now, had very poor help from adobe's twitter and the specific adobe color forum. My color themes will not update in illustrator, if I click refresh I just get the message 'can't connect to the adobe color website, you may be offline or the server may be busy'.
I've tried everything, full CC reinstall, illustrator reinstall, signed in and out a million and one times, deleted preferences. Nothing will fix this one specific issue. Can someone please help me out as it's driving me insane.

Mark,
Tehere may be a number of things disturbing and confusing Illy. You may have a look at the list. Maybe Item 7) or something else under 5) can be relevant.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
p>

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My Kuler (now Adobe Color CC) Color Themes are not updating in Illustrator

I've created some new colour themes in Adobe Color CC and saved them however they are not appearing in illustrator. My older colour themes from weeks ago are there but not the ones i created today. It says last update at 9am (gmt) this morning, its now 4pm. Why won't this update?
Edit: Not

Hi Cutlass,
Will it be possible for you to join the connect session:
https://my.adobeconnect.com/rbhunwal
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My Kuler themes have stopped working for about two weeks now. I open the colour guide in illustrator and can see some themes there, but now it is impossible to refresh the panel and display new themes I have made or favourited.
All I get is the constant repeating message 'you may be offline or the server might be busy'. But I am logged in to my adobe account and can launch the Kuler website and browse my themes there, they just won't appear in the illustrator panel no matter what I try.

Mark,
Tehere may be a number of things disturbing and confusing Illy. You may have a look at the list. Maybe Item 7) or something else under 5) can be relevant.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save curent artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
p>

I lost all my color themes in the update from Kuler to Color CC.

When I went to use the Kuler app on my phone, I saw it is now Color CC. All of the color themes are gone! How can I retrieve them? I've logged into my Adobe acct and they are not there. Please help!

Please take a look at these steps below. Let me know if this guidance does not help.
If you have signed in to your Color (aka Kuler) app before, your themes are safe. Most likely, your themes are all synced to the Color service. Here’s how to find them:
Website: navigate to color.adobe.com and sign in. Click on the "My Themes" tab. Your colors should be showing up there. Note, at this moment in time, you cannot save themes from the color.adobe.com website directly to a library. This only works with the iOS application.
iPhone/iPad: if you aren’t seeing your themes, but you are signed in, the problem is most likely solved by switching the library you are using. You can do this by tapping the menu bar at the top of the theme gallery. From here, you will see a menu that allows you to select to either save themes to color.dobe.com or to a CC library. Your old themes are stored in the color.adobe.com option.
Desktop software: (I.e. Photoshop, Illustrator, inDesign) you can always find your colors on the Color Themes panel. This is located in Windows/Extensions/Color Themes for PS and ID. And, Windows/Color Themes for Ai. If you are looking for a color that you saved to a library from the mobile app, you can find this in Window/Library. Note, you must have the most current versions of PS, AI, and ID for this to work.
If you have never signed in to the app before, you themes are not saved. The only option you will have, at this point, is to restore your phone from a back-up via iTunes. Note, we’re working to release a new update that will allow users to carry themes forward to the updated version. And, I’m really sorry about any problems this may have caused. In this case, please send me an email directly and I'll do whatever I can to help you. [email protected]

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BOILERPLATE TEXT:
Note that because this is boilerplate text, not all points may apply to any given, specific poster.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
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I have two apps on my Mac App Store that won't update no matter what I do.
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<Email Image Edited By Host>

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There are two things here. The first one is that the apps aren't of course hacked/pirated. The mac is of a friend of mine. She's 65 or something and has no idea on how to hack apps, plus, afaik, nobody else has access to her computer.
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Color themes won't update in Illustrator

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