ColorLaserJet 2600n Magenta not printing.

Magenta does not print at all on my Color LaserJet 2600n.
I replaced the cartridge and the new cartridge also doesn't print.
I mailed the HP Customer service and, other than an automated reply got no response.
Has anyone else had this problem and, if so, how did you fix it.
Thanks.

Hi @G_Z,
Welcome to the HP Forums!
I understand that Magenta is not printing with your HP Photosmart D110b printer. I am happy to look into this for you!
I would recommend to go through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart e-All-in-One .... If this guide does not resolve your issue, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it: C4908A, 2016/05/22. The newest cartridge I put in has a September 2017 expiration date (part number C4908A).
I am not getting any error messages or anything, there is just no Magenta being printed.
First - I would like to know how to fix this issue with the HP printer.
Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Magenta not printing on new genuine HP cartridge (already replaced it twice)

Magenta is printing sporadicly. I clean the head, align it - starts to print a bit - but when i print a document - its not there. Have already tried this with two cartridges - same issue. So I clean again - starts again but still has missing bands. But yet again by the time i get to the document - stops.
Have cleaned the heads multiple times, aligned them as well. Already gone through the link on D110 cartrige issues (http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c02002581).
Even tried to print from mac vs windows
Any suggestions?

Hi @G_Z,
Welcome to the HP Forums!
I understand that Magenta is not printing with your HP Photosmart D110b printer. I am happy to look into this for you!
I would recommend to go through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart e-All-in-One .... If this guide does not resolve your issue, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP ColorLaserjet 2600n-Two-sided printing with Snow Leopard

Hi,
I have a question relating to double-sided printing. I have a HP Color LaserJet 2600n. Two-sided printing worked fine for me with Leopard. Since I updated to Snow Leopard (now I have version 10.6.4) the two-sided printing options in the printing dialogue are disabled (greyed out). I use the printerdriver 1.3.0.261 How to enable this option again? Software update does not have any new software for my printer.
Thanks!

I have this printer and the same problem. This printer does not have a hardware duplex unit, the duplex is entirely manual.
In the old driver settings, you could check off the "Two sided" checkbox (beside the Collate checkbox), and the unit will basically print off the odd pages, then after that it will pause until you take the printed pages and put it back in the tray, then press the Go button to initiate the print for the other side.
There is no settings (besides Tray 3) in Options and Supplies.

Laserjet 2600n not printing black on one side of page. already cleaned the laser/scanner assembly.

laserjet 2600n not printing black on one side of page. already cleaned the laser/scanner assembly. i've cleaned the assembly a few times beofre to restor the colors as the printer is in a semi-dusti environment. after cleaning the printer was fine, then about a week later, the black - and only the black - stopped printing on the right side of the page. the text is straight across left to right then starts to waver and then then stops altogether. i tried a different black toner cartidge and the problem remains.

> so this is strictly a hardware issue as no drivers are involved. Yup. > Still prints all black. Ok its not the controller. > Still prints all black. Ok its not the fuser. > its still prints all black. OK its not the laser itself > it still prints all black. Not that part either. > What else left is there? Formatter board hasnt been mentioned. Something is sending a command to the printer that is telling it to open up the doors and charge the entire page. Normally the laser is responsible for charging the media. As the media passes over the toner doors it atracts toner particles. Then as the paper continues it rolls past the fuser where heat melts the particles into permanent place. > The power supply board maybe? Perhaps but not likely. If you have a spare you could try it but power supply problems usually result with the machine unable to boot or print correctly, not printing too much as you have described here. > Is there another part you would reccomend I look at?
You could try the old Halfway test just to verify that the problem is coming from teh laser/toner part of the printer. http://www.printertechs.com/printer-troubleshooting/halfway-test Your paper may have somehow gotten a staic charge that opposes the charge of the toner, thus auto attracting all particles in range as it passes over the toner doors. Might want to grab a fresh ream of paper to test and rule somethign crazy like that out. Not very many options left after that.

Photosmart D7200 not printing magenta

My Photosmart D7260 is printing poor quality photos.
It printed well the last time I used it, approximately 1 year ago. Today, with new cartidges, it is not printing magenta.
I was able to successfully align the printer using the alignment utility, and all colors are present at the bottom of the alignment page other than one of the magentas (the colors on the color bar on the test page are, from the left: black-dark blue-no color-yellow-light blue-magenta).
The printer will complete the first 2 printhead cleaning steps with no magenta on the test pages. I get a message each time I attempt to use the third cleaning step stating that it cannot be completed and I should contact HP technical support.
Things I have tried to resolve this: I removed the magenta cartridges from the printer and cleaned the contacts on the cartridge and the printer with a cue tip and water; I unplugged the cord from the printer while it was turned on and waited 60 seconds before plugging it back in.
Any suggestions would be greatly appreciated.

Hi georgemavroftas,
Welcome to the HP Forums.
I see that you are having some printing issues even after installing replacement cartridges.
I do have a few suggestions that we can try in that attempt to resolve this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with Printed Colors Are Not the Colors Expected and a document on Faded or Dull Colors in Copies.
Please be aware that even though the printers warranty may be expired, the ink cartridges (if not expired) will have a separate warranty status.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Color Laserjet 2600n: only red not printing properly, washed out on the left side

Hello,
Our HP2600 Color Laser printer does not print well whatever includes the color red. On a portrait layout the 2" from the left are washed out in red. We only use new HP cartridges, clean the machine regularly.
Error happens with different computers, XP and OS 10.
Machine is about 2.5 years old, estimated 100,000 pages have been printed on it.
Thanks
Su

I have two 2600n color laserjet printers.
One has color fading down the left hand side and I understand that this is due to dust accumulating on mirrors and laser.
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My 3210 will not print in pink/magenta. photos and other pictures print in green tones.

my 3210 will not print in pink/magenta. photos and other pictures print in green tones. i've seen posts clear back from 2011 with no replies or solutions. if this is hp's definition of product support, i will be sure to choose a different manufacturer when purchasing my next printer ... which will be SOON.

Hello @justjen ,
Welcome to the HP forums.
I understand that your Photosmart 3210 stopped printing magenta.
I would like to help.
Try going through the steps in the following document.
Printed Colors Are Not the Colors Expected
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Desk Jet 810C Not Printing Magenta

I need some troubleshooting help.
Months ago, my black ink cartridge started to empty and the printer started using reds or blues. I replaced the black cartridge with a refurbished one from Office Max. All worked fine.
The color cartridge started to empty a few months later, so I again went to Office Max and obtained a rebuilt color cartridge. I rarely print in color, but at times, after scanning a document on my HP scanner, when it printed it was in blue and red again. This was when I hit the "scan and print" button on my scanner. If I saved the scan as a PDF, it would print fine in B/W.
Now, the printer will only print black, yellow and green. The red/magenta will not print at all.
I did a head cleaning. I also did a "prime" maintenance function, with the same results. I even unplugged the printer, removed the cartridge, reinstalled it, and there was no change (this was the advice from someone on fixya).
Any ideas from anyone, other than trying a new cartridge?
Thank,
Mike

The quality of reman cartridges varies greatly (see here for a study). You will likely have much better results using HP cartridges.
It may be possible to recover your cartridge by soaking the printhead nozzles down in 1" of very hot water for about 10 minutes.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Have a Canon MX860 and the magenta will not print after several deep cleanings

Have a Canon MX860 and the magenta will not print after several deep cleanings

Hello allenaeifert.
Unfortunately, if the issue persists after deep cleanings have been performed, we would have to advise that you contact our support group at 1-800-OKCANON for additional assistance with this issue.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Printer not printing AND Matching Screen colors to Print colors. Any advice is apreciated!!

Hello - I have 2 questions regarding printing to an Epson and also regarding the monitor colors Not matching the print colors working from Photoshop CS4 on a Mac with a Maverick [ 10.9.3 ] OS. My issues are Not about my own printers or software. I have been tutoring a friend via phone in Photoshop; he has CS4 and is working on Mac OS 10.9.3.
1- We found that he could print nearly fine [ nearly accurate colors ] from Lightroom on his computer, version 5.4. But when he tries to print from Photoshop he cannot make a print. There is clear communication between the computer and the printer, as, when he sent the file to print, the printer [ an Epson 3880 ] responded by automatically changing to Photo Black from Matte. Then, it opens the rollers as if to print, but, it them stops and the menu [ on the Printer ] says 'Ready.' The paper is 4x6” Moab Lasal paper 300gsm. This issue of Not printing is only with this Moab Lasal luster paper, for which he Does have the IIC profile, and we always make sure ‘Photoshop manages colors,’ not the printer. To address the issue of the printer Not printing at all using a non-Epson brand paper, we have tried seemingly everything from deleting and re-adding the printer from the Library / Printers, resetting everything [ printer computer software etc ], trying different settings in the Printer window and the Print Settings window. Including changing the media profile, platen gap, etc.
2- My other and more important question is – after we Do get a print, we cannot match the monitor color to the print. [ We havE been able to get a print using Epson brand paper. Which is odd because we have the ICC profiles for both papers ]. To address the color matching issue, he has told me he calibrated the monitor with a Spyder, and here are a few other variables that I can relay that may or may not be affecting his color-issues:
He iS viewing his prints in a dayliglht-rated lighting environment
The monitor is an iMac glossy finish monitor, not an anti-glare
We tried working and printing from both an 8-bit and also a 16-bit color-space and also 16-bit printing
The color shift is slightly but noticeably toward Magenta.
His printer is Not calibrated
Please let me know what else we can do, any known glitches that may be an issue with his older version of CS, any tips you can suggest.
Thanks very much!

I don't have that printer and I'm not on Mac, so someone else has to step in there. Generally a green/magenta cast indicates none/double printer color management. But then I don't know what you mean by "slight".
The Spyders aren't the most consistent and reliable calibrators out there. I had a Spyder 3 sensor that I just threw away because it gave a distinct red cast (I have several other calibrators, so there was no doubt). Another potential problem is that with most calibrators you can only adjust the white point along the blue/yellow Kelvin scale, but not on the green/magenta scale. This is often necessary to get a good white point color. In this case you need to use the monitor's OSD controls, and if possible the "pre-calibration" function in the calibrator to measure and monitor it - if that function exists. And I don't know if this is possible with an iMac.
This is basically a question of getting the white point right, both on the blue/yellow and the green/magenta axis (and luminance of course). The goal is to get a visual match to paper white on screen. With the white point properly set, neutral color balance relates to that, and the rest more or less follows by itself. (In addition you should set the proper black point/contrast for full control, but that's not the issue here).

HP C6150 All-In-One Will Not Print Black Text But Does Partial Test Print

Hi. Thanks in advance for any help anyone can proffer.
I've read through the forum and I think there are some similar issues, but none exactly the same as ours.
This HP C6150 does print pictures, but suddenly stopped printing black text.
HOWEVER, the test prints will print in black with the Windows Logo, but will not print any associated text.
Odd. It just suddenly stopped printing.
Variables:
C6150 All in One - No other problems for two years.
Using refilled ink cartridges from outside source. (not my decision)
Ink is full. No other changes made in last three days.
Troubleshooting Steps:
Uninstalled and then re-installed software in entirety.
Put in 'new' (refilled) cartridge for black and magenta.
Tried (not sure if successful) soft reset.
Tried cleaning the print cartridge with 'Q-Tip' and distilled water.
Have not yet spent money on new OEM print cartridges. That is next step unless other suggestions merit.
Possibilities:
It may be the refilled cartridges, but they've worked so well in the past.
The cartridge prior to the recent replacement was working fine and was not yet out of ink.
The print head might be damaged. But this should/would affect all black printing and this is not the case.
Were the driver corrupt, the reinstall should have fixed it ... you'd think.
So, we're looking for some suggestions prior to going out and getting a new printer.
Thanks again, in advance, for constructive non-judgmental suggestions.
MackNC

The likely cause is the black ink is not printing at all. When printing graphics (like the Windows Test Page) black is made from mixing the color ink. I would suggest printing an internal diagnostic test page as shown in this page. Does the black block print? If not then clean the printheads as described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Pro 8500 Wireless - will not print green

I have a HP Officejet Pro 8500 Wireless that will not print Green.
I have:
1. Cleaned Printhead using device cleaning command. All steps
2. Alligned Printer - get message 'Alignment failed. Refer to device documentation for details.' I see know documentation
3. Calibrate Linefeed
4. Unplugged device while it was on and then replugged restarted.
5. Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
The Alignment failed message persists and it still will not print green. I have done some of the above multiple times.
I hope you can help quickly. I have a home office and this is putting me behind a lot!
If I need a new printhead, get one and it does not fix the problem, can I return it? How can I get a printhead quickly?
THanks! Kathy

Hi KathyGates,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue when it comes to printing in green. I also see that you are having some issues with aligning the printer.
I have a few suggestions and with any luck, hopefully get this issue resolved for you.
Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please write me back if you are still having issues or if you have more questions.
If I don't hear back from you today, I hope you have a Fantastic Thursday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp Photosmart 1215 color cartridge will not print.

I have a photosmart 1215.
The color quit printing so I purchased a new print cartridge
hp c6578d
and that cartridge would not print.
I performed all the cleaning procedures as set forth on this site.
Has anyone else had this problem?
Thank you in advance for your help.

Did you remove the protective tape from the cartridge?
Is there any trace of color on the printed page? If not try gently blotting the nozzles on a damp tissue. Does this leave a strong stripe of cyan, magenta and yellow on the tissue? If not then you have a defective cartridge. If there are no stripes of color on the tissue then the cartridge is defective. If there are stripes of color on the tissue but no color prints on the test page or cleaning pages then the printer will likely require service.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Red laser toner not printing on MFP M476Nw

Just bought a brand new HP Color Laserjet Pro MFP M476nw. Everything set up smooth as silk, but the red toner refuses to print. I have ran the print calibration several times but it doesn't print a calibration page. It says printing document but nothing comes out. What should I do next?
This question was solved.
View Solution.

Hi DCLEE,
I am sorry to know that you are experiencing issues with your new HP product.
This product has a internal calibration procedure, it does not print a page during or after calibration.
Other than calibration page, are you able to print other documents from printer? where I understand that the printed pages are not having Red (Magenta) colored images.
Try to print an engine test page and check if all 4 colors are being printed.
Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)

ColorLaserJet 2600n Magenta not printing.

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