Colors do not print correctly on deskjet 3420

Have just installed new color cartridge. Red is printed as yellow, brown prints as green, etc. Re-installed the old cartridge and have the same problem which did not occur when the old cartridge was last used. My Toshiba laptop has Vista Home Premium Service Pack 2 and Firefox 12.0.Any help will be appreciated.
Mike Davey

The new cartridge appears to be missing magenta, which would be very uncommon for an HP cartridge. Is this a refill/reman? The page here may help.
How was the old cartridge stored after removing from the printer? If it was left out in the air the nozzles would likely dry out, causing some color issues. If the protective tape was replaced on the nozzles it is likely that you would have color mixing and the cartridge would be ruined.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hi,
The printer is aHP Officejet 6700 Premium.
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Couple of things come to mind.
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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[email protected] wrote:
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Colors are not printing accurately. Please help!

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Hi,
Please go thru this HP document for print quality issues....
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02208875&tmp_task=solveCategory&cc=us&dlc=en&la...
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Colors do not print correctly on deskjet 3420

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