Colour/greyscale problems in PDF

Hi
I'm using InDesign 4.0.5.
I've made what I believe to be a grey-scale document and exported it as a PDF. However our printers are telling me that a block of grey on the document has elements of blue in there, and therefore they would have to use extra plates to print it.
When I look at the block of grey it says its pure black (from the swatches) with a tint of 20%. I assume that this can't possibly contain any blue but apparently it does. What am I missing?
Thanks
Corin

Ask the printers to convert the pdf to grayscale.
Or open the PDF yourself, go to Tools>Print Production> Convert Colours
And choose Device Gray: Convert
Action: Convert
Destination Space: Gray Gamma 1.8
No need to embed the profile, you can if you want though.

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Printing Problems with PDF - Adobe Acrobat

Printer - HP Deskjet 3070A
Laptop - Asus Zenbook running Windows 7 Home Premium
Issue: Printing problems with PDF (Adobe Acrobat Reader)
Dear All,
Please help!
My printer was working absolutely perfectly until my brother in law recently needed to borrow my printer. He plugged in his laptop running Windows 8 (awful thing that is). Since he did this to print his own PDF, I cannot print mine.
Although all the text will appear on the page perfectly both in the document view and on actual printing, it appears that some of the transparent formatting stuff on a PDF - such as boxes you have to fill in and transparent areas (such as you find on glorious tax forms) are omitted completely. In fact, in their place I was getting a single black dot. Now, after uninstalling and re-installing updates for the printer, windows 7, adobe acrobat reader, etc.etc. I get squat. Just all the text laid out but none of the shading or boxes.
I have tried fiddling with the printer settings; the print as 'photo' option, dpi settings, greyscale - as much as I can think of and I am thoroughly stumped.
In a desperate attempt, I even installed the Universal Printer Drivers - thinking it might have been that. No. All I got was a page of gobbledygook. Consequently, I uninstalled and reinstalled the normal drivers again.
If there are any wonderful people out there with any fabulous ideas about how I can get my shading and boxes back; I'd very much appreciate it. Sadly I have a tax return to fill out (which is already fabulously late) and need my printer to work!
Much appreciation in advance x

Hey there @Reverie!
Thanks for posting on the HP Forums!
I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
I have located the HP Update Software Utility that may be able to help. You can download an run the utility. It may be able to locate any other updates for the printer.
I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup. It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
Let me know if that helped and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Problems Creating PDFs

A lot of problems creating PDFs come from using the wrong printer to create the PDF or underlying printfile.
You should use Adobe's Distiller printer instance to create a PDF. This comprises the latest Adobe Postscript printer for your operating system plus the Distiller PPD.
Don't use an HP printer to create your PDF. PostScript, or otherwise.
Don't use a Xerox printer to create your PDF. PostScript or otherwise.
See #1.
Note: If you are outputting to a service bureau, you might want to use something other than the Distiller printer instance. However, if you encounter problems with your particular PDFs, try using the official method with the Distiller printer to see whether any problems are limited just to your setup. If problems persist, you might have to create your PostScript output using one printer driver and the PDF using Adobe's Distiller printer instance.
Common problems include:
Black and white, or greyscale, PDFs created from color FrameMaker books and documents.
Distiller terminating the PDF creation process early, thus no PDF is created.
Troubleshooting:
For lack-of-color problems, first check you don't have Spot as Black set in the Frame Print dialog.
Update the printer you are using to the latest Adobe PostScript printer driver version.
Uninstall the printer you are using to create PDFs and to reinstall the latest version from scratch.

FAQ: Creating PDF Files from FrameMaker Documents -- Why you should not use "save as PDF"! -- Windows & MacOS Only!
Dov Isaacs - 07:02pm Dec 6, 2001 Pacific
An issue that has come up over and over again on several FrameMaker and Acrobat/PDF email lists as well on the corresponding Adobe User-to-User forums is that of creation of PDF files. FrameMaker 5.5.6 and 6 have what looks like a convenient feature that is supposed to allow you to create PDF files via simply saving the document as a PDF file. I have gone on record as advising end-users not to use this approach for reliable creation of PDF files from FrameMaker documents under Windows and MacOS with FrameMaker 6 and earlier. Why do I most vociferously offer this advice and why doesn't the problem get fixed? And how SHOULD you create PDF files from FrameMaker?
GOOD NEWS
I will start with the good news. The "next major version" of FrameMaker will indeed have "save as PDF" re-implemented in a manner that it will be as reliable as printing to the "Acrobat Distiller" printer instance under Windows or the "Create Adobe PDF" desktop printer under MacOS. I am personally working with the FrameMaker development organization to make sure this really happens and is fully and properly tested and debugged! Furthermore, this next major revision of FrameMaker, unlike FrameMaker 6, will come with a Distiller installer that will properly install the "Acrobat Distiller" printer instance under Windows and the "Create Adobe PDF" desktop printer on the Macintosh (of course assuring that the latest PostScript driver is also automatically and correctly installed).
DON'T USE "SAVE AS PDF"
But what's wrong with "save as PDF" as currently implemented?
The following are some of the SYMPTOMS reported over the last few years by FrameMaker users that were traced back to use of "save as PDF" under FrameMaker:
(1) No PDF file is produced at all, possibly with a log file showing not-readily apparent PostScript errors during distillation.
(2) The PDF file "loses" color in images. All or some images (raster, bitmap images, NOT vector artwork) appear in the PDF file in grayscale.
(3) The resultant PDF file is on the wrong paper size, i.e., the document's logical page size does not match the output page size as seen in Acrobat or Acrobat Reader.
(4) Some or all text in the resultant PDF file is blotchy looking or overly bold.
(5) Some or all text in the resultant PDF file cannot be searched or indexed.
(6) Some or all text in the resultant PDF file appears in Courier or in some other substitution font.
(7) Interword or intercharacter spacing is a bit irregular in the resultant PDF file.
(8) Content is missing in the margin areas of the page, i.e. you cannot do full-page bleeds.
(9) Some or all page content is missing (other than margin areas).
(10) Relatively inefficient PDF is generated.
If this list by itself isn't enough for you, please note that some of these symptoms are very subtle and may escape attention when the PDF is first viewed or printed. Oftimes, it is when one attempts to manipulate the PDF file in Acrobat or repurpose its content or even view or print on a system other than the one on which the PDF file was created, that some of these symptoms make themselves obnoxiously visible (or invisible in some cases I won't make any bad jokes here about graphic examples!).
It is important to understand that FrameMaker does NOT have its own native ability to create PDF. Any and all PDF created from FrameMaker documents is actually done by creating PostScript via the PostScript driver and having the Acrobat Distiller create PDF from that PostScript. The only exception to this is creation of PDF via the Acrobat PDFWriter driver, which is likewise not recommended (see below).
In order for "save as PDF" to work correctly, FrameMaker must do the equivalent of calling Printer Setup and selecting the "Acrobat Distiller" printer instance under Windows or the "Create Adobe PDF" desktop printer under MacOS followed by setting the driver's options correctly for paper size, page range, etc., followed by sending the proper commands to the driver to create PostScript.
Contrary to popular belief, PostScript as generated by the Windows and MacOS PostScript drivers is VERY device-dependent. The information in the PPD file associated with a printer driver instance provides critical parameters for generation of PostScript including:
Whether the printer supports color (Acrobat Distiller does)
What PostScript language level is supported (Acrobat Distiller 4.x and Acrobat Distiller 5.x are both PostScript language level 3)
Whether native TrueType support is available (Acrobat supports native TrueType as Type 42 fonts)
Available binary communications (Acrobat Distiller supports pure binary and ASCII, but NOT TCP, TBCP, or PJL)
Resident fonts (Acrobat Distiller doesn't really have resident fonts)
Available paper sizes and custom paper size availability (Acrobat Distiller supports a wide range of predefined sizes and continually variable "custom" sizes up to 200" by 200")
Margins / printable areas (for PDF and the Acrobat Distiller, there are no margins in which imaging is not permitted)
Device resolution (Acrobat Distiller can be set to any value from 72 to 4000 dpi; as a convenience, the Acrobat Distiller PPD provides a series of values for use by the driver. Since there is no inherent "resolution" of a PDF file, this parameter is used only for purposes of allowing PostScript programs that query for such a value to be satisfied and for the driver to be able to communicate this value to the operating system and/or application as required.)
Paper handling (totally irrelevant to Acrobat Distiller if input or output tray selection via "setpagedevice" is found in the PostScript stream, it is ignored by Acrobat Distiller)
Thus, if the wrong printer driver instance is selected (i.e., it isn't associated with the Acrobat Distiller PPD file) or that driver instance is improperly configured, improper PostScript will result and one or more of the symptoms described above can occur. As currently implemented, FrameMaker depending upon version will not necessarily choose the correct printer driver instance and/or correctly parameterize the print job via driver setup options. In fact, FrameMaker 5,5,6 might even try to generate PDF via calling a PCL driver, FAX driver, or even a non-PostScript inkjet printer!
DON'T USE PDFWRITER
The Acrobat PDFWriter is a relic of older versions of Acrobat. In fact, it is no longer installed by default in the "easy install" or the "typical install" of Acrobat 5. It hasn't really be updated since Acrobat 3 and only supports PDF 1.2. It is a GDI (Windows) / QuickDraw (MacOS) driver that directly generates PDF without any intermediary PostScript. Since it is not a PostScript printer driver, applications cannot pass through EPS graphics and/or PDFMark information (used for a wide variety of purposes by FrameMaker). For EPS graphics, most applications will send the low resolution TIFF (or PICT) EPS header in lieu of the PostScript text, if they send anything at all, to the driver. Forget about links, structure, or any other PDF "goodies." Expect that PDFWriter will fully "bite the dust" in the next major version of Acrobat.
SO HOW DO I GENERATE PDF FILES FROM FRAMEMAKER 6 & EARLIER?
The ONLY method that is really reliable for producing PDF files with FrameMaker 6 and earlier requires the generation of PostScript via a properly set printer driver instance associated with the Acrobat Distiller PPD and distillation of the resultant PostScript by Acrobat Distiller.
Case 1: FrameMaker and the Full Acrobat 4.05 or Acrobat 5.0x Products
PDF file from a "chapter" -- print directly to the Acrobat Distiller printer instance (Windows) or the Create Adobe PDF desktop printer (MacOS) already installed by Acrobat. If you check the "Acrobat data" option, then make sure to UNcheck the "print to file" option that gets set at the same time. As a result, the driver will automatically send the generated PostScript to the Distiller for you and delete the intermediate PostScript when done.
PDF file from a "book" -- print directly to the Acrobat Distiller printer instance with the "print to file" option checked (Windows) or the Virtual Printer desktop printer (MacOS) associated with the Distiller PPD (see details below under Case 2/MacOS). You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
In both the above sub-cases, the default driver options generally will be OK, but check on paper size and communication protocol (Use pure binary, not ASCII, for optimal performance AND no CTRL-D characters under Windows. Make sure to set Level 3 only and Binary under MacOS. Font inclusion "All" for Acrobat 4.05 and "None" for Acrobat 5 under MacOS.). With Acrobat 4.05, make sure you preset the Distiller to use the joboptions you want. With Acrobat 5, you can set this on a job-by-job basis via the driver printer setup interface (or print dialog on MacOS).
Case 2: FrameMaker 6 and the Bundled Acrobat 4.05 Distiller
Windows -- Create a new printer driver instance using the latest version of the Adobe Universal PostScript Driver Installer, downloadable from Adobe's web site AND the Acrobat Distiller PPD file (located in the XTRAS subdirectory of the Distiller directory). This driver instance should be set to print to the local port named "FILE:". Name this driver instance as "Acrobat Distiller". The default driver options generally will be OK, but check on paper size and communication protocol (use pure binary, not ASCII, for optimal performance AND no CTRL-D characters). Make sure you preset the Distiller to use the joboptions you want. Print directly to this Acrobat Distiller printer instance. Make sure that the "print to file" option is checked. You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
MacOS -- Install the latest version of AdobePS 8.7.x, downloadable from Adobe's web site. In FrameMaker, go to Page Setup and select the "Virtual Printer" and go to the "Virtual Printer" window pane. Select the Acrobat Distiller PPD file (located in the XTRAS subfolder of the Distiller folder). Print directly to the "Virtual Printer" (Make sure to set Level 3 only, Binary, and font inclusion "All".). Make sure you preset the Distiller to use the joboptions you want. You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
Case 3: Acrobat 3
Acrobat 3 is not officially supported for the latest OS versions and I personally would no longer recommend its use for generation of PDF files given that Acrobat 5.0.5 is the current version of Acrobat.
- Dov

I am having a problem opening pdf document. I get error message: "Adobe Reader has stopped working"

I am having a problem opening pdf document. I get error message: "Adobe Reader has stopped working" then I get Windows is looking on line for a solution, but then my document closes. I tried uninstalling and reinstalling Adobe Reader XI, rebooted my computer but this did not help. I get the same message. What to do?

Can you open Reader by itself? If so, check if disabling Protected Mode improves the situation [Edit | Preferences | Security (Enhanced)].

Printing problem when PDF is sent to the printer with certain fonts - missing text

I'm running into a printing problem when PDFs containing certain characters of the Calibri font are used. The text in large sections of the PDF is missing on the paper version, but the text is there on the screen. It's also happened when the PDFs we created were e-mailed out to a client and printed on their printer. The problem is not present when printing directly from the programs (Microsoft Word, Excel, Visio, etc.). I've been trying to get tech support from Adobe on this, but every time I call they apologize and say they will call back in 4-6 hours with an answer. Same result each time, no call back. If anyone from Adobe is listening, it's case number 184891587. The font appears as an embedded subset when I look at the document properties. Sometimes deleting one or two Characters allows for larger text blocks to be printed - i.e. removing a long dash in bold from the heading of a paragraph makes the paragraph reappear when printed to paper from PDF. In all cases the PDF appears correct on the screen. Printing as an image allows the text to appear, but the image quality isn't acceptable for small text, even at the 600 dpi setting on the printer. If the PDF is sent out by e-mail, we do not have control over the end-user's printer setup anyway, so we need this to work in all cases.
The setup/process I'm using is as follows:
Windows 7 Professional SP1 64-Bit
Microsoft Office 2013 - problem is present when printing documents from Word, Excel or Visio. Even other variations on documents.
I've tried Acrobat versions 11.0.0 to 11.0.5 as well as Acrobat Pro 11.0.0 and 11.0.1. Same Result
Printing to Adobe PDF as the printer, from the third party application
Printing to a Xerox printer from PDF using Acrobat - Text missing
Client prints to Konica printer - Text missing
I print to the wide-format Ricoh (which also does 11x17) and the text is present.
Is there something I'm missing? Is the entire font not getting embedded into the PDF file? I noticed that rolling back to a much older version of the Calibri font (1.02 compared to 5.72) makes the problem mostly go away, but it's not completely gone. Is it possible the font is too large to be completely embedded? Where can I go from here?

Success! At least for now. It looks like my problem was fixed with Adobe's most recent update, 11.0.06. From the release notes:
PDF creation
Added support for Lotus Notes 9.
Added support for WebCapture in IE 11.
Added support for conversions from AutoCAD 2013.
3652540 A blank pdf is created for files having hidden visual style.
3601108 Flow Chart converts as a multicolored square.
3654345 Word documents missing parts of images in conversion to PDF.
3654572 Temporary file size increases when creating pdf by combining multiple files into one PDF.
3670155 PDF file created with Distiller XI prints incorrectly to some printers. (Emphasis mine)
3599407 Checkbox check marks do not appear in these files.
3663233 IE Web Capture in localized OS: Icons and drop-down menu items are missing and conversion dialog is not localized.
3651931 Chrome Only: Few web pages when converted to pdf from Chrome plugin doesn’t show up the Save As dialog.
3597910 EPM Mode On: Web capture is not working on Windows 8-32 bit when cache folder is missing.
3610644 Firefox 23.0: With Firefox version 23.0 (latest), the WebCapture icon shows up very dim as if it is disabled.
3650244 ODA falis to convert DWG files to PDF for large files.
I don't know if that's definately what solved the problem, but it sure sounds similar and this is the update that made the printing problem go away. We can't get the PDFs to fail at this point with our printers, even with Calibri 5.72. I'll come back to thread if we have printing problems at the end-user locations.

Problem with PDF extract in a report

Hi guys,
We are facing a peculiar problem with PDF extract in a report. When we run a report and export PDF , all the records in the result set are populated in the PDF. however, if I navigate away from the report and return back to the same report, and click on export pdf (with the result set already populated) i get a blank PDF document without any records. If i run the report again and then export the PDF it works fine.
Export excel works fine for all cases.
I am assuming it has got something to do with the way the system handles the cache for PDF export.
I also found that this occurs only when we have a value list filter with "none" set as default,and in this case, initially on opening the report for the first time the query does not get executed automatically.
Any help on this would be highly appreciated.
Thanks and Regards,
immanuel

Hi Immanuel,
Have you tried clearing the cache? My guess is, it is probably a defect.
Regards,
Vikram

Problems opening PDFs from SharePoint 2010 with Acrobat X Pro

Is anyone else having problems integrating pdf document support into Sharepoint 2010?
I now have the icon showing for any pdf documents saved in a Document Lirary, However I don't get the options of Checking out - editing an checking in. There is also no revision control. I think that when I open a pdf document, the servers own copy of Adobe Reader opens, and not my local copy of Reader or Acrobat X pro.
I've done what it says in the Administrators guide for Sharepoint integration and I'm still unable to get this functionality to work. As we use interactivve pdfs for a lot of our internal documentation the pdf integration features are very important.
Any help from users who have already been through the pain of sharepoint integration would be really appreciated.
Regards.

Hi Bill,
Looking at your initial problem of not being able to open the SharePoint hosted PDF document from the web browser.
Could you please verify that as per the "Enterprise Administration Guide", the DocIcon.xml file of your server contains the following line:
<Mapping Key="pdf" Value="AdobePDF.png" OpenControl="AdobeAcrobat.OpenDocuments"/>
Please verify that the OpenControl attribute is also mentioned correctly. Without this the Acrobat Active X component would not be invoked.
thanks,
Shivani

Adobe Acrobat 9.4 Pro / Win7 Enterprise (64bit) - problem opening pdf

Hello,
i got problems opening pdf files.
when i try to open the pdf file i get the message 'access denied'. That happens when i try to open it with a standard user.
opening that file 'as administrator' works fine.
I tried the Win7 compatibility check and Win7 tells me that Acrobat isn't compatibel. I tried to run acrobat.exe in different compatibilty modes (XP SP2/SP3, Win NT) -> no cure . Only thing working is to run Acrobat as administrator )

You can try to enable Admin rights on your computer.
In start menu use the search field, type in cmd once you see that in your search result right click on cmd and Select "Run as Administrator".
Once the Command Prompt open's type in.
net user administrator /active:yes hit enter after typing it.
You should the message "The command completed successfully."
After you try this launch the software.

Adobe Acrobat Pro XI problems printing PDFs created from AutoCAD.

Just installed Adobe Acrobat Pro XI and am having problems printing PDFs created from AutoCAD. Printing other PDF created by MS Word works well. Had a similar problem in an earlier version of Pro. The fix I figure out then was to print the PDF file as another PDF. Using the second PDF to print to a plotter typically worked. It does not work for Adoabe Acrobat Pro XI.

Hi presottom
Please refer ; http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html
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What is the OS ?
is there any error message , etc .. ?

Having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

Hi prates77,
I'm sorry to hear that you're having trouble converting files. Are you receiving the conversion error regardless of the file that you try to convert? Does the error occur whether you use the web interface, or convert via Reader? And an odd question: how many files do you have stored in your Acrobat.com account? We have seen reports of this error when there are a large number of files stored in the root folder of your Acrobat.com account.
I look forward to hearing back from you.
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Sara

Since I downloaded Adobe Reader 11.0.07 I have been totally unable to print any PDF files using my Dell 1720 laser printer - I just get a blinking "error" light on the printer, no other error messages . I never had a problem printing PDF files before down

Since I downloaded Adobe Reader 11.0.07 I have been totally unable to print any PDF files using my Dell 1720 laser printer - I just get a blinking "error" light on the printer, no other error messages . I never had a problem printing PDF files before downloading the new Reader version. Suggestions? Thank you.

Hi,
Which version of Adobe Reader were you using earlier when printing using Dell printed was working fine?
Thanks,
Shakti K

Consolas hyphen problem in PDFs

Here's the setup: FrameMaker 7.2, Windows XP, Acrobat Pro 8.1.3, although I think all versions are actually irrelevant to the issue.
I recently switched to Consolas font for my code listings. But when Acrobat/Distiller converts the FrameMaker file to PDF, the hyphens end up with the wrong encoding.
It's definitely an Acrobat issue. When I copy-paste from my FrameMaker source file to a text file, the consolas hyphen correctly shows as unicode 2D (decimal 45, the "hyphen minus" character). But copy-pasting from the PDF ends up with the unicode 2010 character (the "hyphen" instead of the "hyphen minus" char). And while they "look" the same, engineering readers need to be able to copy-paste from the PDF.
So, is there a patch or a way to tell Distiller to map this character as needed?
TIA,
-Monique

Please delete me from your mailing list. Tks.
Date: Wed, 10 Feb 2010 10:54:49 -0700
From: [email protected]
To: [email protected]
Subject: Re: Consolas hyphen problem in PDFs
Exactly how are you converting to PDF. You say Acrobat/Distiller, but what are the steps you are taking. There are too many options not to isolate your process first. Are you printing to the Adobe PDF printer, exporting, or something else?
>

I am having a problem where pdf files on the web (i.e., links in a Word doc) open after an extended time and only as gobbldygook ( a file containing a series of characters and letters that make no sense). This also happens for another Mac user coworker

Hi There: I am having a problem where pdf files on the web (i.e., links in a Word doc) open after an extended time and only as gobbldygook ( a file containing a series of characters and letters that make no sense). This also happens for another Mac user coworker in my office, while the PCs don't have this problem... Any help/suggestions for a fix would be most appreciated!

Just adding more info - MacBookPro running 10.5.8 and using Safari as the browser. The problem comes and goes - sometimes the linked Word files will open OK, n others its just a strring of crazy characters...

Adobe Reader 10.1.3 Performance Problems (Open PDF from Outlook)

Hello all,
Adobe Reader 10.1.3 Multi Language version was rolled out to several hundreds of Win XP SP3 client machines.
Now users start reporting that Adobe Reader starts very slow. Most users complain that opening a PDF attached to an email in MS Outlook takes very long (10 sek up to several minutes).
In some forums I found problems with PDFs in Outlook in versions before 10.1.1.
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Is there anything we can test to come closer to the problem?
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I do not have this problem with Reader 10.1.6 or 11.0.2 on Outlook 2007.
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Problems opening PDFs in Firefox.

I have a problem opening PDFs. Here's the deal. For my website, I have XEA based Adobe forms. Per http://helpx.adobe.com/livecycle/kb/xfa-forms-firefox-chrome.html I set PDFs to Use Adobe Acrobat in Firefox.....and that works great.
BUT when I have Use Adobe Acrobat in Firefox, I then cannot open other PDF links on any other site. Instead I get the dreaded SAVE AS diaglogue box so I have to download the PDF file and then open it.
If I try to switch PDFs to Use Adobe Acrobat (rather than Use Adobe Acrobat in Firefox) then I cannot open my XEA based Adobe forms. So I have to keep PDFs to Use Adobe Acrobat in Firefox for my XEA web-based forms, but that prevents me from opening any other PDFs online (since I have to save the other PDFs rather than opening them).
How do I solve this problem so I can open other PDFs online (without saving) and yet still be able to use my XEA based Adobe Forms by Use Adobe Acrobat in Firefox?
Thanks,
Steve

Hi karenwfrazier,
Try [http://support.mozilla.org/en-US/kb/view-pdf-files-firefox-without-downloading-them#w_reset-download-actions Reset download actions] and check it again.
If the above did not solve the issue try [https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems#w_re-initializing-the-plugins-database Re-initializing the plugins database] .
see also : [http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html Can't view PDF on the web]
thank you

Colour/greyscale problems in PDF

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