Colour management on a HP DeskJet Printer 895Cxi

We have just done a test to see if the colour on the printer is ok and found that it is not printing the colour yellow.  We have changed the colour cartridge and also the black and white and it has still not printed the yellow.  Could you advise what to do.

This issue is typically caused by a very old #23 cartridge.  If these are HP cartridges (not refill/reman) then check the cartridge "install by" date on the package, your cartridges are probably well beyond their rated life.  Alternately, check the warranty date printed on the cartridge as shown here.
You can verify the cartridge is the issue by gently blotting the printhead on a damp tissue.  You will only have a stripe of cyan and magenta, a fresh cartridge would have cyan, magenta and yellow.
Soaking the #23 printhead in 1" of very hot water for about 10 minutes may recover the cartrdige.  If not get a fresh (check the date on the package) HP 23 cartridge.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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