Com.sap.km.cm.docs file corruption error

Problem Description
Within the Portal there are several html files served up to a user through the KM repository. These html files contain links that open up 'pdf' files stored within the KM repository. These links are served to the user via the 'com.sap.cm.km.docs' par file. There seems to be some problem with this par file which streams a file across to an end-users browser from the KM repository.
For some users, when they click on a link to a pdf file they get a 'File corrupted' message on their browser's end. They always get this error no matter how many times they open it up. Other users on other desktops can click on the link and receive the file without any error. Also the same user can open up links to other pdf files without a problem.
Has anybody faced this problem. This is a very sproadic incidence that happens. When we do a binary comparison of the file sent by com.sap.km.cm.docs par file there is a binary difference however the size are same.
Please let me know if you know what the problem could be or have come across the same.

Hello! Ankur,
We had the same problem and we successfully resolved it. The problem resides in PDF readers, please fallow the below steps to solve it.
1) Open Adobe Acrobat reader.
2) Go to Edit -> Preferences option as shown in the screenshot below.
3) On the Preferences window that opens, select Internet from the various options present on the left side.
4) On the right hand side options, select the Display PDF in browser option.
5) Uncheck Allow Fast Web view.
This will really helps in opening PDF documents from KM.
Please award point if this solution helps you.
Thanks!
Regards,
Kishore

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I'm working to resolve an issue that a user is experiencing, so any help would be appreciated.
The steps to cause the issue are as follows:
1. User creates a word doc and a pdf
2. User encrypts the word doc with the encryption within Microsoft Word
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Yes, there are Nokia employees who participate in this community. However, they participate voluntarily and they are not obligated to respond to any posts or to look into any specific issues that are discussed here. For more information about the Nokia employee's role, read this post:
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So you are saying that all other messages are visible in transaction SXMB_MONI? If yes then do these:
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Please avoid short forms when you ask or reply a thread. Since this is a community forum, these short form may not be understood by everyone reading these replies. Hope you will keep this when you post future threads/replies.
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