Combined Billing Frustration and Errors with no help from AT&T

I recently had combined billing for my home phone, dsl, and wireless. I upgraded to U-verse and did not know that my old account would be cancelled and everything would be seperated out to individual bills once again.  So here I am with three bills, my old combined billing, U-verse and wireless account.  I paid my all three of the bills the first time.  The second time the combined billing was just for a few days but I noticed that the previous payment that I had made for my wireless account had not been posted which I paid through my combined billing account.  A few days after that, they shut my mobile phones off.  I had to pay the bill twice to get my bill turned on.  I stayed on the phone with AT&T for about two or three days.  I am so frustrated with them and when I call all they do is transfer me back and forth from department to department when all I want them to do is transfer my payment to the right account so that I won't be out of an addiitional $300.00.  I wish that I could cancel service with them but they are the local phone company in my area.  Has anyone else had any problems like this with AT&T if so please advice me on what I need to do?

Hi there! @desireaw83 thanks for posting your concerns. I’m so sorry to hear you’re having issues with your billing. We’ll be happy to get you in touch with the group that can handle this. please private message me by clicking here and provide your name and a good contact number.
We will follow up with you within two business days.
Thanks!
Charise

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