Combining .docx into a PDF in Acrobat XI Pro

I am trying to combine two Word documents into a PDF, but when I do, Acrobat says that it encountered an unexpected error and cannot convert the documents. I was able to get around this issue by printing to Adobe PDF and combining the PDF documents, but I would like to get the conversion working correctly in Acrobat, especially since it was working earlier this year.
The Acrobat toolbar in Word is lacking its icons (see below).
I tried using the Repair Installation feature in Acrobat and had no luck fixing the problem.
Acrobat: Pro XI
OS: Windows 7
Any help would be appreciated.

I can't say as I've seen the Acrobat Ribbon look like that before. Have you confirmed that the PDFMaker Add-on is enabled? What version of Word is this?
http://helpx.adobe.com/acrobat/kb/pdfmaker-unavailable-office-2007-office.html

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