Combining two accounts? And why does CC say "install" when I already subscribe to the app (LR) and it is already installed?

Hi guys,
Couple problems (which I've had for years).
1)  I have two accounts for some reason under two separate email addresses.  So for starters, I'd like to combine them, how?
2)  I subscribe to the $9.99 photography deal.  When I am signed in, CC sees that Photoshop is installed and up to date (or whatever), but next to Lightroom, it says "install".  Besides just being wrong, I am concerned I am missing updates as CC doesn't even know I have the app installed.
Please help.
Thanks...

Billnm please be aware you are posting a public forum.  If you wish to manage your membership accounts then please contact our support team at Contact Customer Care.
The version of Lightroom available through the Creative Cloud Desktop application is licensed differently than the version installed with a perpetual serial number.  I would recommend removing your current installation of Photoshop Lightroom and then reinstalling through the Creative Cloud Desktop application.  You can find more details regarding the uninstall and install process at Creative Cloud Help | Install, update, or uninstall apps.

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