Combo Drive Not Reading Install DVD

I just purchased OS X (10.4) to upgrade from OS X (10.2.x). When I put the install DVD in the combo drive I received a dialog box telling me Ive inserted a blank DVD and what would I like to do with it. Movie DVDs work fine as well as all music CDs.
Any thoughts?

CJH9,
So much so that Apple offers a "Tiger Media Exchange?" For $10.00 MORE dollars, Apple will exchange the Install DVD for Install CDs.
This Media Exchange Program on here has always been recommended to people who have "supported" machines with no DVD drive. While I see no reason you couldn't use it for a drive whose DVD booting capability has been compromised.
However, since I don't work for Apple, I don't hazard to guess Apple's policy on the matter. I might add, Norton Utilities may have ruined your machines ability to boot from all the media it normally could have, because it might have caused damaged to your BootX file on the hard disk which controls its ability to boot from the internal optical drive. I've seen similar problems with booting Jaguar and Panther disks after someone inadvertantly caused their entire hard drive's permissions to become 777 with Batchmod. This naturally gave the wrong permissions to the BootX file and made it impossible to boot off the internal drive. Only booting from an external optical drive let them reinstall the operating system.
My suggestion is to backup your data (if you can't backup your data because it has become inaccessible use Data Rescue and an external Firewire hard drive to recover information), then repair the directory with Disk Utility, and/or Alsoft Disk Warrior, and make sure the permissions are good by repairing permissions from Applications -> Utilities -> Disk Utility. If that doesn't fix the issue boot off the 10.2 installer CD and erase the internal with a zero format, and then try installing Tiger. You could connect the machine using Target Disk Mode to your other machine to get some of this work done:
http://www.info.apple.com/kbnum/n58583
Those are several work arounds this issue with the BootX which it sounds like you have gotten into. Hopefully one of these works for you.

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{Personal Information Removed}
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Message title was edited by: Host

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Peter,
I apologize for the hiatus. I tried several restore points, and reinstalled to out of the box state from the hard drive partition. Neither corrected the problem.
Out of curiosity, I installed Ubuntu operating system. The problem is duplicated, combo drive recognizes CDs does not recognize commercial DVD's. Does not recognize Microsoft office home & student 2010 installation disc,etc.
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